The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
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The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address... See more
Company replied
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
Company replied
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service sev... See more
Company replied
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
925 Shepherd Ave, 11208, Brooklyn, United States
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Rep Jade is wonderful and pleasant to work with awesome!

Reply from HealthyLine

Reply from HealthyLine
Best mat ever!! Can't believe how much better I feel!!!
Customer service with this company is outstanding and they actually use the mat themselves so they really can explain the differences!!!!👍. Thanks Jade 👍 for all of your assistance!!

Reply from HealthyLine
Great products for our health!
Wonderful assistance with Jade!

Reply from HealthyLine
I first called HealthyLine when I thought my grand neice might benefit from one of your PEMF products. I spoke with Jade and she is just so eager to help, so knowledgable re your products, as well as kind and a joy to speak with. Her generous nature with her desire to be of help to me and my sister in our calls with her, have been such a pleasure that we were very edndeared with HealthyLine just from our interaction with Jade! I have since spoken with Jade several more times for assistance with my controller and each time she has been so happy to help and a joy to speak with, brightening my whole day. I really can’t begin to express how happy I am with my HealthyLine product as a result of my converaations with Jade.
I have the TAO 1818 and I used it nearly 24 hours each day for almost 6 months straight. It helped me move from a place where I felt that I may be headed toward a wheelchair (fast) due to ongoing, worsening tendonitis in my hip, to the place now where I am starting to be able to exercise snd go for walks again after more than 5 years. I have been trying to recover from Chronic Fatigue for over 10 years and the pad has helped tremendously with that also. I am beginning to have endurance in activities, and am not having to recover my energy for days later. I have been able to cut back on the supplements I have taken for so many years that help me just barely make it through each day with the Chronic Fatigue. I’m amazed at the benefit I have received from the pad and I still use the pad daily. The pain is definitely almost gone and I have been using the pad only at night for about 5 months. My energy seems to have returned after so many years and I am experimenting with taking no supplements at all aince I have made so much improvement with using the pad. So far, so successful!! Thank you, Jade, for your encouragement and guidance re the pad, and thank you to HealthyLine for making the FIR pad! Thank you for the ways it has benefitted restoring my health!!

Reply from HealthyLine
Truly excellent service. I adore the mat and so do my clients...Very happy so far.
Amazing mat. Really helping my aches and pains also sleeping like a baby too. Took 5 days from ordering to arrive here in Ireland. Absolutely incredible service and value money.
Wonderful service. Highly recommended!!!!
Great mat of great quality
Jade, who works for customer service is friendly and informative and takes her time to ensure you understand what you have asked about. Unfortunately someone has missed answering our recent email regarding why PEMF feature is not shutting off at 20 minutes on our second purchase, the chair. We have not heard back and that was several days ago now, maybe more.
On another downside our first mat malfunctioned within the first month and stopped heating up on both ends so we sent it back and repurchased a different one. This one was delivered with a faulty controller and we needed a new one shipped which was shipped to us and seems to work alright thus far. (We’ve only tried it once, last night).
So overall happy, but not thrilled as there seems to be quite a few little problems with your products, thus far.
Sincerely
Dave and Leslie
Always wonderful service and amazing products that are excellently crafted with amazing healing benefits!!!!
I love my jade and tourmaline Mat! I use it every night. It eliminates a lot of sore muscles on my vintage body. Thank you!
Great customer service!!! I love my TAO mat, I call it my magic mat.
Only reason a 4 is because I haven't had time to really use the product and evaluate it yet, just got it yesterday! All other aspects - order, shipping, packaging were a 5
I have several of their products and all are of excellent quality!
I am enjoying my mat. The control box is easy to use, the mat is sturdy enough to transport to my office and home. It feels great to rest on and my massage clients love it..
I feel like this product is a big part of my daily healing!
I feel amazing everytime I use it and I use it everyday.
Its a great daily tune up!
I am a certified clinical hypnotherapist who uses Healthyline products both personally and professionally. I've had some pretty extensive communication with their excellent customer service, and I stand behind the benefits of using these products.
Excellent product! Beautiful quality. Arrived quickly, put it to use right away in my spa studio.
My clients love it during a treatment, especially here in Minnesota during the cold winter! Great for muscles, relaxation, and bringing calm during a service. So glad I made the purchase!!
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