Healthpilot Reviews 

1,912
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient, often going above and beyond to explain complex information and guide them through the process. Many people highlight the outstanding customer service, noting that representatives are professional, kind, and dedicated to finding the best plans for individual needs. The website is also frequently commended for its ease of navigation and ability to simplify the comparison of different plans, saving users significant time and effort. However, some customers also noted occasional issues, such as a lack of response to email inquiries due to technical errors, and one instance where a representative was unwilling to thoroughly discuss plan details. A few other people also felt that there were software glitches that caused delays in the enrollment process, and some experienced immediate phone calls after entering their information online without receiving plan options.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers finding representatives... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of selecting plans and the overall... See more

Website

Consumers find the website to be a positive experience, with many wishing they had discovered it sooner due... See more

Service

Customers consistently note positive experiences with service, often describing it as helpful, pleasant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In deciding what plans to go with, I was getting a headache and couldn't seem to find anything that covered my various needs. After answering just a few easy questions on Healthpilot, a Medicare Advan... See more

Rated 5 out of 5 stars

Over and above is not something I hear lately in this country when it comes to genuine service and honest help. I had put off signing up for my Medicare Advantage Plan for over 2 years strictly becaus... See more

Company replied

Rated 5 out of 5 stars

Roberta is the friendliest, most helpful person I have ever had the pleasure of working with!! She was able to go over a few plans with my Dad and I and find the best plan for him. She took the time... See more

Company replied

Rated 5 out of 5 stars

The representatives that I spoke with were extremely helpful. I started off with Grace and was switched over to due to Grace not being licensed for one of the products I was interested in. Very nice y... See more


Company details

  1. Health Insurance Agency

About Healthpilot

Written by the company

Medicare Advantage Plan

Find your Medicare plan online in minutes. No spam calls, no catch.

Get Medicare recommendations based on your doctors, drugs, and needs. Enroll online by yourself or with support from one of our experts.


Browse plans without the spam. No email or phone number required.

Browse plans from top carriers online without entering your contact information. It’s fast, secure, and completely free to use with no obligation to enroll.

View plans side-by-side. Compare coverage between carriers.

View plans side-by-side to compare costs, drug coverage, and provider networks. Get recommendations based on what matters most to you.

Fast and easy online enrollment. Avoid the wait times and paperwork.

Our online enrollment experience is designed to be fast and straightforward, so you can skip the long phone queues and time-consuming paperwork.

Help, but only if you want it. Get support from non-commissioned, licensed insurance agents.

Contact our licensed insurance agents for any questions you have. Our agents are not paid commissions, so their support is always unbiased with the plans we represent.

Find plans
Schedule a call

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,912)

630 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The process is easy but I gave it a 4…

The process is easy but I gave it a 4 because I was almost to the end and it went poof. I was finally able to retrieve it and finish it. All and all it was a simple and informative process.

19 January 2026
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Reply from Healthpilot

Thanks for letting us know, we really appreciate this feedback. I’m glad you were able to move forward and complete the process, and we’ll review internally, as we are very passionate about providing a seamless experience. Happy to hear that overall it felt simple and you feel informed in your decision.

We are here for you anytime!

Rated 5 out of 5 stars

The website is easy to understand and…

The website is easy to understand and navigate. Medicare.gov is confusing and I couldn't find all the information I was looking for. The agent that I spoke with was very helpful in answering the questions that I had. I will definitely recommend this site to others.

16 January 2026
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Reply from Healthpilot

Really appreciate you sharing this. We’re glad the website felt easy to navigate and that our agent was able to step in and answer your questions when you needed extra clarity. Making this process feel more approachable and supportive is exactly what we aim for.

Thank you for recommending Healthpilot. We’re here anytime you need us.

Rated 5 out of 5 stars

Deborah was fantastic

Deborah was fantastic. I could not have done that without her.

13 January 2026
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Reply from Healthpilot

Thanks so much for sharing this. We’re really glad Deborah was there to support you — we’ll be sure to pass along your kind words to her.

We are here for you if you need anything else.

Rated 5 out of 5 stars

Bianca was a gem

Bianca was a gem, and hendled everything expertly

13 January 2026
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Reply from Healthpilot

So glad to hear this! Bianca really is wonderful and we’re happy she was able to take such great care of you.

Appreciate you recommending Healthpilot.

Rated 5 out of 5 stars

Your customer service agent Janet was…

Your customer service agent Janet was awesome. She was professional and PATIENT with me!!

8 January 2026
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Reply from Healthpilot

Love hearing this — thank you for sharing. Janet really cares and we’ll be sure to pass this along to her.

We’re here whenever you need us.

Rated 5 out of 5 stars

Grace Epps Customer Service

Grace Epps did a wonderful job of guiding and advising me through the process.

8 January 2026
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Reply from Healthpilot

Thanks so much for sharing this. We’re glad Grace was able to guide you through the process and provide the support you needed. We’ll be sure to pass along your kind words.

We’re here anytime you need us!

Rated 5 out of 5 stars

Good Customer Service

Debra was great in helping me complete my application. She kept me informed and her follow up and answering my questions was timely.

7 January 2026
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Reply from Healthpilot

Thanks for sharing this, glad to hear Debra kept everything moving smoothly and was there to answer your questions along the way.

We appreciate you choosing Healthpilot!

Rated 5 out of 5 stars

Efficient system that filtered out the best matches for me.

The website was easy to navigate and obtain the information I needed regarding my medications and medical providers. The "live chat" communication system helped me understand a few questions that I had and all customer service reps were friendly and eager to help assist me.

5 January 2026
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Reply from Healthpilot

Really appreciate you taking the time to share this.

We’re glad the website helped you find the information you needed about your medications and providers, and that live chat was there to answer your questions along the way. It’s great to hear our team made the experience positive and supportive. We are here to help!

Rated 5 out of 5 stars

Medicare Supplement Selection

Working with Tim made the health care supplement selection pricess so much easier than attempting on my own. Tim offers comprehensive knowledge to the process and is great to work with.

24 December 2025
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Reply from Healthpilot

Thanks for sharing your experience. I’m glad working with Tim helped take the pressure off and made your options feel much more manageable. His knowledge and approach really make a difference, and we’ll be sure to pass this along to him!

If you ever need support again, we’re here to help.

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