Healthpath Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in addressing gut health issues, leading to significant improvements in various symptoms. Many people highlight the detailed and personalized health plans, including video analyses and tailored recommendations for diet and supplements, as particularly helpful and easy to understand. The overall service is often described as smooth, efficient, and professional, with consumers appreciating the supportive and understanding approach of the staff. However, some customers also noted issues with response times, mentioning slow email replies and a lack of live chat or telephone support. A few individuals expressed dissatisfaction with the post-results experience, feeling that there was an excessive focus on upselling supplements and that their specific concerns, such as malabsorption or high IgA levels, were not adequately addressed or interpreted in their health plans.

What people talk about most

Product

People report positive experiences with products, especially the gut tests and supplements. Many consumers... See more

Service

Consumers find service to be positive. Many reviewers describe the service as smooth, professional, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the easy and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise prompt responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot thank the team at Healthpath enough for the change I’ve experienced. I have struggled with eczema for a long time, but since working with them, my skin flares have reduced significantly. Most... See more

Company replied

Rated 5 out of 5 stars

I ordered a breath test for SIBO and IMO which arrived in good time. The test instructions were clear and it was straightforward to prepare for and take the test. I received the results much faster th... See more

Company replied

Rated 5 out of 5 stars

I have been a Healthpath customer for some time now, it is lovely to deal with such a great company who clearly value their customers. I always get a prompt response if I have any questions or issu... See more

Company replied

Rated 5 out of 5 stars

It’s great to be able to discover the microbiome of my gut. This is the second test that I’ve purchased and subsequently completed. The results told me everything I needed to know. The video analysis... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Medical Laboratory
  3. Nutritionist

Written by the company

We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best investment in your health

I was hit with MCAS (mast cells activation syndrome) earlier this year which causes me an array of health issues including digestive ones. Healthpath test revealed that I have a gut dysbiosis which I’m currently healing. Healthpath is particularly invaluable in my healing journey, as MCAS unfortunately isn’t an official diagnosis in the UK yet.

Test results are reviewed by an experienced team of nutritionists together with your symptoms, this is why it's more expensive compared to competitors.

I’m 7 weeks in my course so far and impressed with the positive impact of the supplements course already.

15 May 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hello Masha,

Thank you so much for your lovely review. It's great to hear that you've found our service so helpful as part of your health journey.

We wish you the best on your continued health path, please do keep us updated on your progress.

Warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Excellent health service

I wouldn't know where to turn to if it wasn't for Healthpath.
This is the sort of holistic healthcare that should be more mainstream and available/known to everyone.
If it wasn't for the 'split it' scheme, I wouldn't be able to afford my nutritional/hypnotherapy sessions - so it is accessible to those who can only pay in stages, interest free.
Thank you for existing and helping me to get better!

3 April 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Thank you so much for your review.

We're so glad that the sessions you've had have been so helpful and wish you all the best on your continued health journey.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Great Company!

The results were easy to understand, and the staff were very professional. My practitioner sent me a personalised letter with a summary of the key findings for my results and detailed recommendations for food and supplements.

3 March 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hi Callie,

Thank you for your review, it's great to hear that you've found your results helpful.

Wishing you all the best on your continued health journey,
The Healthpath Team

Rated 5 out of 5 stars

Easy process, valuable information

I've done 2 gut health tests with healthpath and found the process really easy. The issues identified have helped me in next steps to improve gut health, and when I had a follow up question someone took the time to call me with some more information, which I found really helpful.

30 November 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Hello James,

Thank you for taking the time to leave us a review.

We're delighted to hear that you've found an improvement with your gut health and found our service helpful.

Please don't hesitate to reach out to us if we can be of further help.

Warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Amazing people and I'm grateful because…

Amazing people and I'm grateful because they helped me a lot.
I was in a situation where doctors from my country were not able to help me and Belle from healthpath was there every time to support me.

21 April 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Hello there,

Thank you for your 5* review.

We'll pass this on to Belle, we're glad to hear that our service has been of help to you.

Wishing you all the best,
The Healthpath Team

Rated 5 out of 5 stars

Symptoms relief finally

I had such bad bloating, flatulence, and more. I reached out to Healthpath for a full test, and the results were sent to me. They were really in depth and gave me a real understanding of everything that is going on. The diet protocol was most difficult following a low FODMAP diet but I manage to do this with the help of nutritionist and the monthly webinars. I have followed it all including the supplements and my symptoms although not completely resolved are 70 percent better. It's a relief. I plan to test again in the near future as a direction to hopefully heal all symptoms and see how my gut has changed for the better. Healthpath is definitely worth it.

21 April 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hi Ekeisha,

Thank you for your review, it's great to hear that your symptoms are improving and you're finding our service helpful.

Please don't hesitate to reach out to our customer services team for any guidance on the best next steps for you.

Wishing you all the best on your continued health journey.
The Healthpath Team

Rated 5 out of 5 stars

Gut Health Solutions

A very professional approach to all problems,with a down to earth attitude.

7 June 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Hi Ewen,

Thank you for your 5-star review and for sharing your experience.

Wishing you all the best,
The Healthpath Team

Rated 5 out of 5 stars

Life changing company

I came to healthpath after suffering with gut and skin issues for over a decade. I was felt unheard by my GP and even made to feel like I was crazy.
Luckily I found healthpath who were so empathetic and supportive. We found many root causes and issues to my symptoms which I was able to address in a holistic way with no medications.
I can honestly say they changed my life for the better and I can’t thank them enough.
From the amazing tests to the knowledgeable supportive team, they are the only places I will trust with my health and advice.

Thank you for everything healthpath

20 April 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hello Jessica,

Thank you so much for your lovely review and for sharing your experience!

We're honoured to have been a part of your health journey and it's so great to hear the progress you've made.

Wishing you all the best.
The Healthpath Team

Rated 5 out of 5 stars

I’ve been working with Belle for quite…

I’ve been working with Belle for quite a few months after my last nutritionist went on maternity leave and she has been amazing so knowledgeable about sibo and gut health and has really made me dig deeper into my root cause as why I haven’t found relief yet and made me realise it’s all stress and anxiety related she has taught me lots of great tips and I’m making lots of progress still have a little way to go but feeling so positive that I can finally crack this health journey and get my life back

20 April 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hi Becky,

Thank you so much for your review, we're so pleased to hear of your progress on your health journey - we'll make sure to pass this on to Belle.

Wishing you all the best,
The Healthpath Team

Rated 5 out of 5 stars

Ultimate Gut Health test

Did the ultimate GI Map test. Quite happy with all the personal recommendations that the 'healthpath' team has provided after I received the results - Meal plans and recipes/Supplements/Resources. Highly recommend

21 January 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hi Yuriy,

Thank you for your review and recommendation.

We're so glad to hear that the health plan you've provided has been helpful. Wishing you all the best on your health journey and please don't hesitate to reach out if we can be of further help at all.

Warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Elizabeth gave excellent customer service

Having done the test many years ago and not been in contact with the company I recently got in touch to ask a specific question I wanted answered. Elizabeth replied to me with a lengthy, really useful and comprehensive answer. Really great service!

17 April 2023
Unprompted review
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Reply from Healthpath

Hello Adam,

Thank you for your 5* review.

We're so glad to have been of help, I will be sure to pass your thanks on to Elizabeth.

Wishing you all the very best on your health journey.

Warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Excellent Service

Fantastic response rate, speed, and quality from the customer service team, providing extensive updates from the clinical team on my queries. The combination of raw lab reports, interpretations, and meal/supplement plans has been eye opening. Got the results and full plan well before when I expected. Will be implementing these changes soon and am eager to see the results.

16 March 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hello Ryan,

Thank you so much for your 5-star review, That's great to hear that your test results, interpretation and health plan from our practitioners have been so informative.

Wishing you the best of luck with your protocol and please don't hesitate to reach out if we can be of further help.

Warmest wishes,
The Healthpath Team

Rated 4 out of 5 stars

I bought a SIBO test which seemed to be…

I bought a SIBO test which seemed to be lost in the post.As the kits are sent first class there is no way you can track them. Although this was disappointing, as I had already arranged a consultation with a clinician to see results which now won’t be in time, when I contacted customer service to see where my kit was Hayley was very helpful. She immediately sent another kit for me and this time arrived on time.
Prompt and very kind response
Do not have my results yet but I am expecting them within two weeks once the kit reaches the laboratory.

7 March 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hello,

Thank you for taking the time to leave us a review.

We're sorry to hear that your first test kit didn't arrived with you but glad we managed to resolve this and get a new one sent to you quickly.

We hope you've found the results of your test helpful. If we can be of any further assistance, please don't hesitate to reach out to us by email.

Warmest wishes,
The Healthpath Team

Rated 4 out of 5 stars

Update for SIBO test

Having given them a somewhat execrating review I can now update and amend.
I complained about the time taken and the lack of info regarding medication to stop or not (PPIs) ahead of the test.
I got a phone call back from Healthplan within 3 hours of my review explaining everything. Their labs do not require stopping my medication and the time being taken for the review of my results is within their stated time frame but taking a bit longer than normal because of a flood of tests taken.
The charming lady I spoke to also took the time to talk to me about my raw results ahead of the official review I'm waiting for.
Altogether an unexpected but excellent customer service response.
I'm taking one star off because i feel the time taken for the review is still taking a bit longer than i would like.

14 March 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hello Michael,

Thank you for your updated review.

We're so glad we were able to speak with you and reassure you regarding your medication and our test turnaround times.

We advise our customers on the medications that need to be stopped and although some antacids can affect the results of a SIBO Breath Test, not all do. For anyone who is unsure about their medication, they are very welcome to send through an email to our customer services team directly to check with us.

We hope you found the results of your test and your health plan helpful. Please don’t hesitate to reach out to us if we can be of further help.

Warmest wishes,
The Healthpath Team

Rated 3 out of 5 stars

Caution before you order

I used this company for a gut health test which did help so I thought I would try the SIBO test. Unfortunately there is no reference when you are ordering this that you have to come off any antacid mediation prior to taking the test. It not possible for this to happen at the moment for me as I am on a high dose under instruction of a surgeon. Anyway that was a complete waste of money for me and the test kit just had to go in the bin. Really disappointing and I certainly will not be ordering any other forms of tests from them in case its another waste of money.

5 November 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Hello David,

Thank you for taking the time to leave a review regarding the SIBO Breath Test you purchased from us in September 2021.

I'm sorry that the information you've had from us has caused some confusion. Some antacids are fine to continue with when taking the SIBO test and can be taken into account with the test results, it would be great to learn more about what you're currently taking to be able to check this for you.

We have tried to contact you over email and telephone but have been unable to reach you. Unfortunately, the email we sent has been bounced back and the phone number isn't connecting. As it is quite some time since you purchased your test, perhaps your details have changed since then.

We’d love to be able to help, so if you could send us an email to hello@healthpath.com and let us know the best way to contact you, that would be greatly appreciated.

We look forward to hearing from you.

Warmest regards,
Nina

Rated 5 out of 5 stars

Very fast delivery and answers email…

Very fast delivery and answers email very quickly and keeps me updated when my results are in

15 December 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Thank you for your review, Lisa. We're so pleased to hear of your happiness with our service.

Wishing you the best on your health journey,
The Healthpath Team

Rated 3 out of 5 stars

Tests were carried out quickly and…

Tests were carried out quickly and supplements arrived very efficiently. Felt like the support given could have been a bit more in depth and tailored to my results more.

21 June 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Thank you for taking the time to leave us a review, Ben.

We're glad to hear that you found our service so efficient although sorry that you've not found the support as you'd hoped.

I'm unable to find your details on our system with the information given on here, so please do reach out to us at hello@healthpath.com so we can talk through your results with you and add any extra context that may be helpful for you.

With best wishes,
The Healthpath Team

Rated 5 out of 5 stars

They make you feel understood

Healthpath explain everything so well and didn't make me feel like any of my questions were silly. I felt very understood and listened too. After my GP said I'll "just have to live with it" when diagnosed with IBS and suffering with chronic bloating. Healthpath gave such helpful answers and it was so interesting to see what is really going on inside my gut. When I got my results, they were all explained and I was given supplements and a range of recipes to try. These have been amazing! I can't rate healthpath enough! I feel like I am finally healing my gut and being back in control of my body.

2 October 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Thank you so much for your review and recommendation, Chloe.

This is great to read! We're so pleased that you've been so happy with your results and our recommendations and do keep us updated on how you're getting on.

Wishing you all the best on your health journey,
The Healthpath Team

Rated 5 out of 5 stars

Gutguru-Every month they have a session to…

Every month they have a session to solve healthpath customers queries is the best thing. They have all the gut health answers,nutritionists recommend low fod-map diet and paleo-diet solved most of my gut issues. They also sell the best supplements for gut health and recommended based on our budget

30 November 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Thank you for taking the time to leave your review and for your recommendation of Healthpath.

We're delighted to hear that you are happy with our service and the support you've received.

Wishing you all the best,
The Healthpath Team



Rated 5 out of 5 stars

Really helpful and efficient

Really helpful and efficient. Kit was posted speedily, and when I managed to mess it up, they immediately sent a replacement free of charge, which I was grateful for.
Even though replies should take up to two days, in fact they replied to my query within two hours, which was brilliant service.
I like that they offer support in a variety of ways, too, including webinars, with knowledgable experts.

12 December 2022
Unprompted review
Healthpath logo

Reply from Healthpath

Thank you so much for your 5* review.

We're so pleased to hear of your happiness with the service, and that you're finding the support and additional resources we provide so helpful.

Wishing you all the best on your health journey,
The Healthpath Team

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