Healthpath Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its effectiveness in addressing gut health issues, leading to significant improvements in various symptoms. Many people highlight the detailed and personalized health plans, including video analyses and tailored recommendations for diet and supplements, as particularly helpful and easy to understand. The overall service is often described as smooth, efficient, and professional, with consumers appreciating the supportive and understanding approach of the staff. However, some customers also noted issues with response times, mentioning slow email replies and a lack of live chat or telephone support. A few individuals expressed dissatisfaction with the post-results experience, feeling that there was an excessive focus on upselling supplements and that their specific concerns, such as malabsorption or high IgA levels, were not adequately addressed or interpreted in their health plans.

What people talk about most

Product

People report positive experiences with products, especially the gut tests and supplements. Many consumers... See more

Service

Consumers find service to be positive. Many reviewers describe the service as smooth, professional, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the easy and... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise prompt responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot thank the team at Healthpath enough for the change I’ve experienced. I have struggled with eczema for a long time, but since working with them, my skin flares have reduced significantly. Most... See more

Company replied

Rated 5 out of 5 stars

I ordered a breath test for SIBO and IMO which arrived in good time. The test instructions were clear and it was straightforward to prepare for and take the test. I received the results much faster th... See more

Company replied

Rated 5 out of 5 stars

I have been a Healthpath customer for some time now, it is lovely to deal with such a great company who clearly value their customers. I always get a prompt response if I have any questions or issu... See more

Company replied

Rated 5 out of 5 stars

It’s great to be able to discover the microbiome of my gut. This is the second test that I’ve purchased and subsequently completed. The results told me everything I needed to know. The video analysis... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Medical Laboratory
  3. Nutritionist

Written by the company

We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Long term and loyal customer!

I am an ‘ongoing’ customer of Healthpath’s having had a few tests through them in the recent couple of years. However, testing is of course important, but it is the wealth of other help that is what makes this company even more excellent. Their offering in terms of testing and the detail possible is hard to find elsewhere. Nor do other places offer a complete package of testing, interpretation and advice. This would be very positive in and of itself as a stand-alone offering, but there is a lot more to this company and their ethos. There are people there from the customer services team to the practitioners to the founders who all seem to truly want to help people and will all make a concerted effort to do just that. My own situation with my health picture is extremely complex but the team are patient and helpful and follow up on things always. I ask so many things and they will always endeavour to get the answers from Alex, one of the founders. Plus there is knowledge and really tangible advice and guidance which comes back. The company have also expanded their offerings in recent times which I’m sure will benefit more and more people. They seem to be constantly looking at ways they can diversify, which is great to remain relevant in their field, but it seems to be more about helping and reaching more people rather than about the bottom line. I have had some great help over my time with Healthpath and am in regular contact with them. No question is left unanswered. Everyone does the best job they can and that really shows. Quality people and therefore a quality offering. I’m very glad I came across Healthpath and as a constant customer, I certainly would not be working with them if I was unhappy. Particularly with a host of horrid health issues which even top specialists cannot really help with much! So, anything incremental or small which can make a difference really matters. I’m thankful to have Healthpath and their team there and imagine I will continue to be a loyal customer as I would not wish to go elsewhere.
For anyone uncertain about exploring help, testing or whatever it is you need from a Healthpath, I would suggest wholeheartedly to go ahead. Even booking an initial free call to see if they might be right for you. They will do their utmost to help you and make a positive impact to your health. The whole idea is about trying to get you on your own individual path back to health, so give them a try, it may be the key to unlocking your health puzzle.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience.

Amazing experience.
My test results arrived quickly with explanation about what to do next.
I would definitely use Healthpath again.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company!

Their gut test is incredibly comprehensive and the results were very interesting. I wouldn’t really know what to do to move forward so I’m delighted they went through my results, current symptoms and medication to create a bespoke health plan for me which I’m confident I can follow. The support from their customer service team has also been outstanding throughout.

You can tell they really care about helping people - would thoroughly recommend Healthpath to anyone suffering from gut issues!

6 December 2023
Rated 2 out of 5 stars

plan not worth it

I found the test to be very comprehensive which made me think the overall plan would make a difference, unfortunately it’s just a fodmap diet and some supplements.
As someone that had a very healthy diet before starting, the advice is just too general and simplistic, patronising even if you have researched and care about your eating and lifestyle habits already.
I write this after completing the 8 week plan with little to no changes.
The other thing that makes me give just two stars is the constant commercial hooks on Healthpath. I understand this is a business, but it you’re dealing with people’s wellbeing I think it should be done in a subtle way, it seems that after you take the test they just want to squeeze as much money out of you as they can, via consultation calls, meal deliveries, constant bombardment so you keep purchasing things from the company.

Again, I think the test was interesting and comprehensive, but after that it’s just common sense advice that you could find online, completely free.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

A happy investment

A happy investment. My results were worth the wait as they gave me the answers I had been seeking for years. Super impressed with the completeness of this service and how it’s so much more than just a test.

15 November 2023
Rated 2 out of 5 stars

Nothing special

your basically paying then to tell you to eat a varied diet to improve your gut health and they offer supplements which are overpriced . £150 pounds is extortionate amount for a online consultation .Harley street doctors don’t even charge that lol

18 March 2023
Healthpath logo

Reply from Healthpath

Hello Tej,

Thank you for taking the time to leave us a review. We're really sorry to hear of your unhappiness with your health plan.

Our food plans and supplement recommendations are hand-picked by our practitioners and are based on your situation. They are designed to work together and are an evidence-based approach to help with your symptoms and the imbalances in your test results.

We're keen to speak with you further on this however we're unable to find you on our system. Can we please ask that you reach out to us at hello@healthpath.com? We'd love the opportunity to speak with you and offer some further context and support with your test results.

Thank you again for your review and we look forward to hearing from you.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Spectacular

Spectacular

I wasn’t totally convinced at first as the price tag initially looked high. But when I got my results I realised how much came included in the price, it really is a lot of extra services that you would normally pay so much more for with other private consultants.

And finally after so many frustrating visits to the GP I’ve got atleast some idea as to what’s been going on and what I can do about it.

7 November 2023
Healthpath logo

Reply from Healthpath

Hello Samatha,

Thank you for taking the time to leave us a review.

It's wonderful to hear that you have found your results and our service so helpful.

Wishing you the best as you progress with your health plan and please don't hesitate to let us know if we can be of further help at all.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Such a valuable service

This is such a valuable service, I'll admit I was sceptical and I resisted for a long time and put off getting the tests done (food intolerance and gut health) - I really wish I hadn't waited so long. I gained vital information that has helped me understand to understand my intolerances and get treatment for an infection. My GP is still not listening to me but with access to Healthpath's services I am making progress on my own.

24 July 2023
Unprompted review
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Reply from Healthpath

Hi Vanessa,

Thank you so much for your review.

We're so pleased that you've found the information in your test results so valuable and that you're making progress with this.

Best of luck as you continue on your journey and please let us know how you get on with the rest of your plan.

With warmest wishes,
The Healthpath Team

Rated 5 out of 5 stars

Healthpath is worth it…

I've found Healthpath to be reactive to my queries, and supportive. They offer a practical, safe and natural approach to improving your health which makes the task feel more manageable, that along with the wider support they offer (free monthly Q&A with Alex), a support network you can join and easy access to 1 on 1 support with a functional medicine doctor, makes the service they offer awesome!

28 October 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Hi John,

Thank you for your lovely review.

It's so great to hear that our service and support have made your health journey feel more manageable. Wishing you all the very the best as your progress with this.

With warmest wishes,
The Healthpath Team

Rated 4 out of 5 stars

Relief from years of gut issues and SIBO symptoms

After years of ongoing gut issues I took the SIBO test through Healthpath due to the support and follow up dietary advice included with the package. The test came back negative but I still received a plan to follow based on my symptoms and medical history. After following the plan my symptoms have massively improved and I’m off PPI’s for the first time in 15 years. My diet is returning to a more balanced programme and I’m now more aware of triggers. The return to gut health is a long process but Healthpath have provided a solid foundation.

The supplements available are great quality and as such the monthly cost is expensive, especially for those on low incomes. But I received helpful advice from a practitioner on tailoring the supplements to balance effectiveness with cost.

I’ve been impressed by the service as a whole, and while there could be improvements, the platform and service is at an excellent level to begin with.

28 October 2023
Unprompted review
Rated 4 out of 5 stars

Definitely recommend for long-term results

I have recently received the results and supplements schedule. This is very helpful and I am positive to start making changes. Also, it is useful to have the lab results available alongside the recommendations provided by the Healthpath consultants for transparency. I would give 5 stars, but I had a clarifying question on my supplements and Customer Services didn't pass it to the practioner who made the recommendation in the first place. So it appears that I have make a further investment into a consultation and to arrange the tests for the rest of my family to get higher level of confidence on how to proceed with the supplements recommended to me.

20 October 2023
Unprompted review
Rated 4 out of 5 stars

Alex should be cloned multiple times over...

Were 5-star until they shut phone lines. Now I consider them a high 4-star. Their subscription is worth it as you learn a lot of pre-requisites to really know how to manage your protocol!
It took me several months of delving through all the recordings to really get a decent foundation of how to proceed with the variables.
Ultimate Gut test is more useful than the cheaper ones, so you can understand the full picture of what you might be dealing with, and discuss with outside support and during consultations.
Alex should be cloned multiple times over, he is a wealth of knowledge and seems reasonable about things, without dogma.
Thanks, NV

25 November 2022
Unprompted review
Rated 4 out of 5 stars

At a loose end

I think it would be nice to have an app before the results where you can track your journey from sending results to receiving them. I feel at a loose end now while I'm waiting for the results...

26 October 2023
Unprompted review
Rated 5 out of 5 stars

I was impressed with the full package…

I was impressed with the full package of advice and diet plan.
I lost 24 lbs in a very quick time and have managed to keep it off

The best result in a 63 years of trial and error. I now know and understand my body better

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Healthpath for your functional medicine needs. The great thing about Healthpath is the ongoing support.

The great thing about Healthpath is, that your journey doesn't end when you get your results. No, that is just the beginning, you have ongoing support throughout your health journey. I have taken a number of their test which on following up with my GP confirmed both H-Pylori and candiasis. If you need a medical doctor Healthpath will say so. Brilliant.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Gut health test

I did the gut health test after struggling with gut health issues for 3 years. It was really insightful and helped me to identify what was going on. I will definitely be purchasing more tests such as SIBO/Cortisol tests with healthpath!

Alex Bennett

25 October 2023
Unprompted review
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Reply from Healthpath

Dear Alex,

Thank you for your 5* review.

We're glad to hear your gut health test helped to pinpoint what was driving your symptoms.

Please don't hesitate to reach out to us if we can be of any further help at all.

Wishing you all the best,
The Healthpath Team

Rated 5 out of 5 stars

Excellent company I can trust

Excellent company I can trust. Used them before for an Ultimate gut health test.
Their comprehensive recommendations improved my health enormously.
Any health problems I will choose Healhpath because health begins in the gut and they do a super job of checking your gut

25 October 2023
Unprompted review
Healthpath logo

Reply from Healthpath

Dear Abha,

Thank you for taking the time to leave us your review.

We're so pleased you've seen an improvement to your health after following our recommendations - I will pass this on to the team here.

Wishing you continued health and please don't hesitate to reach out if we can be of further help in the future.

The Healthpath Team

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