Healthians Reviews 

163
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, most reviewers were unhappy with their experience overall. Many people reported poor service, including delayed or incomplete reports and missed appointments. Customers frequently found the staff unprofessional or untrained, and customer support was often unresponsive, unhelpful, or difficult to reach. Issues with booking and coordination were also common, leading to frustration and unreliability. However, some customers also noted positive experiences with the service quality and sample collection process. These reviewers often highlighted hygienic and skilled sample collectors, as well as timely and detailed reports.

What people talk about most

Service

People report negative experiences with service, describing it as unreliable and disorganized, with virtually... See more

Staff

Consumers express significant dissatisfaction with the staff, citing unprofessionalism and a lack of... See more

Customer service

Customers had negative experiences with customer service, citing pathetic and virtually non-existent support,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it seamless and efficient,... See more

Response time

Users describe negative interactions with response times, frequently citing unresponsiveness and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Even after sharing the details over the whatsapp, the agent isn't responding.. you are here to provide the services, or to gain the attention? Shared prescriptions have every details like hospital na... See more

Rated 3 out of 5 stars

I got a test done yesterday, and even now, the results are incomplete. That in itself is unacceptable—but what’s worse is the absolute lack of support. I’ve tried every possible channel—chat, phone... See more

Rated 3 out of 5 stars

Communication, I paid for Iron values test but they gave me test report without Iron values, after writing emails to them, no reply, customer service never calls you back, They call you back only if... See more


Company details

  1. Diagnostic Center
  2. Blood Testing Service

Written by the company

Healthians is one of the most trusted players in diagnostics today, with a network of fully automated labs across 250+ cities in India, that are hardcoded with innovative technology, advanced robotics, and intelligent digital solutions. With an extensive team of highly qualified lab technicians and pathologists, our single-minded purpose is to follow the strictest of quality measures to maintain accuracy for each test we perform.


Contact info

2.1

Poor

TrustScore 2 out of 5

163 reviews

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Asks customers to review

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Replied to 10% of negative reviews

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2.1

All reviews

(163)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It is not authentic

It is not authentic. I have done 2 reports and 1 from Healthians and 1 from another lab both were not matching. And my grand mother suffered from wrong diagnosed. From Healthian reports she is all fine but from another report she has some kidney underlined disease. Pathetic lab service. I have get it done from Healthians quite a few times and now i came to know about this that the reports are not authentic.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic reports and accuracy

Pathetic company and employees.in test like (KFT) kidney function test, they didn't included pottasium test.Their employee didn't even guided about that.High pottasium may leads to cardiac arrest moreover it happened when patient is on dialysis and in evening dialysis was due. It's a basic test which is even included in RFT by other laboretries which is of half the cost. Will not recommend anyone to choose this labortery. Accuracy of the tests can't be guaranteed because the same test when conducted by Lal Path Labs the difference was significant.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, took money for both tests and only came for one test. Staff was rude and offered refund of Rs. 300 out of 5000 that was paid. Still have neither recieved results not recieved reports

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Very bad,it is black spot on the face…

Very bad,it is black spot on the face of Yuvraj Singh for its last two I am calling yours coustomer care for my bill. After holding 12-13 minutes there is no reply. We regular coustomer of healthian for last 3-4 years. Now we decided we will not continue. Yuvraj ji you are pride of india either you leave this co or do something to improve its services. Other it is bad name to your name

27 June 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ WARNING

⚠️ WARNING: DO NOT TRUST HEALTHIANS – THIS IS A SCAM DISGUISED AS A HEALTH SERVICE ⚠️

This is not just a review. This is a PUBLIC WARNING to anyone considering Healthians for medical tests.

I had the absolute misfortune of booking a blood test through Healthians – and it has been one of the worst, most fraudulent experiences I’ve ever faced with any healthcare provider.

After the sample collection, they promised a doctor consultation once reports were ready. It’s been over a week, and after countless follow-ups via calls, chats, and emails, I have received NOTHING. No doctor’s call. No support. Just empty, robotic replies like “We’re arranging a call,” “It’s being escalated,” or “Please wait 24 hours.” It’s all lies.

Now, the situation has gone from bad to absurd. When I try to reach customer care, they keep me on hold for hours and then disconnect. The final insult? They now claim my number is not even registered—despite the fact I’ve shared my report link, screenshots, and have the entire call and chat history saved.

Even worse, the agent who booked my appointment (Md Kamil) has now disappeared, not answering any of my calls. Above that he has a very unprofessional behaviour. I have all the chats and call records to prove the same.

At this point, I’m no longer even confident the reports are real. How can anyone trust results from a company that lies, ghosts its customers, and treats basic post-report support as optional?

I am a lawyer, and I will be filing an official legal complaint against Healthians for fraudulent, negligent, and unethical behavior. If they can treat a legally aware consumer like this, imagine what they’re doing to vulnerable patients who don’t have the means to fight back.

Healthians is not just irresponsible – it is dangerous.

They are playing with people’s health, mental peace, and money. This isn’t poor service – this is calculated apathy and corporate fraud.

To the public: DO NOT use Healthians. To Healthians: Rectify this immediately. Or I will make sure this case reaches every platform, forum, and legal body available to protect others from your malpractice.

SHAME on you for betraying people’s trust in something as critical as healthcare.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Fly by Night Operators- Will take Sample , Money and then disappear

I gave my RTPCR sample for Covid Test at 5 AM on 6 June, till now the report is not avaialble. When I try calling their customer care numbers- I hear the standard message "your call in important- we will attend shortly" for 30 minute before the line gets disconnected automatically. I think they are just in the business of collecting money and then saying a goodbye to customers. In my case I opted for payment to be made at the time of sample collection, so at least they made the effort to come to my house and collect my sample so that they get the money also. And now that they have the money- they are no where to be traced. They are fly by night operators.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

My name is Shubham Goyal

My name is Shubham Goyal, and I am writing this review to express my deep dissatisfaction and concern regarding the misleading and inaccurate test report I received from this lab.

I underwent a health check-up, and the report flagged a serious abnormality in my CEA levels. Based on this, several doctors recommended further testing, causing severe stress and anxiety to me and my family.

To be sure, I got the same test repeated at Lal Path Labs on the advice of a senior doctor. The result came back completely normal. Shockingly, my father (Mr. Sajjan Goyal), who also gave his sample on the same day, received the same false abnormal CEA result from this lab, but his Lal Path Labs report was also normal.

This points clearly to negligence or a serious flaw in the lab’s testing process. How can both results be wrong on the same day? How can a critical health marker vary so drastically in 24 hours?

4 June 2025
Unprompted review
Rated 1 out of 5 stars

First time I have given the test

First time I have given the test. but service is very poor. After taking the samples there is no reply from any one from the company. on enquiry I was told to contact the customer care, but that is also useless. Having paid in advance the fees, i have to wait for the reports and no question of healthians second time.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Booking they took very fast for 7-8AM…

Booking they took very fast for 7-8AM Fasting bloodtest, but phlebo told me he will be late and didn't confirm timings. I called customer care and tried to get actual timings and details, I called 7-8 times call was picked up by executive but when I asked query the put my call on hold and disconnected. Very poor service and I will never recommend Healthians to anyone.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

The worst service I have ever seen!

The worst service I have ever seen!! Since 2 days they are spoiling my routine for nothing. Booked tests for 4 adults. 2 in one house and 2 in the other (just one street apart less than 100 m).
I spoke to the customer executive and he said okay, no problem. You don’t need to book separately, since it’s only one street apart. I told him I want collection at 7 AM. He booked tests for 05-06 Am. I called him back and he said that is system generated… he will come at 7 AM only. Next day, I got a call from the sample collector at 4:51 AM which I did not pick since I was sleeping. What kind of pathetic service is this?
I again rescheduled it for today at 7:00 AM. Now today the collector came and said it’s not possible to take sample from 2 locations. So either you stupid people should decide and coordinate amongst yourself first and then talk to me. Why the hell are you wasting my time since 2 days!

26 May 2025
Unprompted review
Rated 1 out of 5 stars

ONE of the worst experience with the…

ONE of the worst experience with the sample collection executive my order I'd is 13653890617 I have booked for blood test He visited to my location 1 hour late then my booking time slot and he came to collect the blood sample brought 5 rupees needle syringe 💉 to withdraw the blood sample he has no sense to atleast to wear the gloves before withdrawal of blood sample and after collecting the blood with syringe he was unsuccessful to transfer the blood sample to testtube he tried to ingect the needle to testtube to exchange the collected blood sample to testtube he was unsuccessful the he removed the cap of test tube and poured the blood by removing the needle of syringe he split on my sofa and sofa cover was full of blood he don't even know how to handle the collected sample he has no ice box with him just rolled in toilet paper kept in his bag and went away last time I will never trust this website again in my lifetime

10 May 2025
Unprompted review
Rated 1 out of 5 stars

The worst company to go through all…

The worst company to go through all these tests. Communication with the customer is another issue, they can't even communicate between themselves. Even after scheduling a sample collection for a family of 4 the collection agent did not receive any info regarding the same. We've waited nearly 15hrs with out food and still no progress from them. Finally gave up after we spoke to their rude supervisor who did not care at all

7 May 2025
Unprompted review
Rated 1 out of 5 stars

I will say never prefer such kind of…

I will say never prefer such kind of fake agency. Too worst experience. They just took appointment as target completion but further don't respond u. Their customer care service to apna cal directly hold pe rakhti hai.

4 May 2025
Unprompted review
Rated 1 out of 5 stars

how lab can ask the re-sampling, for careless handling of blood samples

Sample collection for blood test was perfect the person came for collection took almost care, lab may have mishandled the blood sample and asked for re-sample collection. its very surprising no one regret the mistake. other hand giving us the option either they will refund the test charges or will collect the samples again. means they are taking customer for granted for re-sampling without any compensation of their mistakes

4 May 2025
Unprompted review

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