Hello Elizabeth,
We are very concerned about your comments. After carefully reviewing our patient and order system, we could not find any record that matches the details in your review. Without verification (such as an order number, invoice, or the contact information used to place the order), we are unable to investigate or resolve this.
We also noticed that your review contains statements that are factually incorrect, including claims about FDA legality and accusations of fraud. These comments are misleading and damaging, especially as we have been a licensed, compliant U.S. provider for more than 15 years, serving over 200,000 patients.
Because we could not verify your identity as a patient and your language (“ripped off and deceived”) goes beyond describing an experience into accusations, we believe this review may not represent a genuine customer. This leads us to suspect it may have been placed by a competitor.
If you are indeed a patient, please contact us directly at support@healthfaregroup.com
with your order number or the full details of your purchase so that we can provide support. If we do not receive verification, we will ask Trustpilot to review this feedback for compliance with their guidelines.
Jessica M, HealthFare
