Useless! Booked an appointment, and was sent the Dr's name (was to be a new patient) and was sent the time and the physical address; 275 Grey St South Brisbane. Why? They are online services only?... See more
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See what reviewers are saying
I have never had an issue with booking via Healthengine until today. I booked an appointment at the doctors I’ve visited several times. The receptionist asked me if I was new. I said no, she asked me... See more
Company replied
Dr Kristine Gail is good and friendly. I recommend her. My experience with Healthengine is awesome. I don't have to wait in queue in clinic spreading cold. I can do it all virtually. Perfect consul... See more
Great app saving time and allowing users the space to calculate and coordinate days and times without the back and forth over the phone. Especially helpful when feeling unwell and have little patience... See more
Company details
Written by the company
Get better connected to healthcare. At Healthengine, you can find the right care, connect with healthcare providers and manage your healthcare, all in one place. We’re here to help you get a better experience across each step of your healthcare journey, making healthcare more affordable, convenient and certain.
Contact info
PO Box 7754, 6850, Cloisters Square, Australia
- 1300 377 639
- support@healthengine.com.au
- healthengine.com.au
3.5
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent way to organise my day
18 November 2022
Unprompted review
Please add up telephone appointments…
Please add up telephone appointments for each of the clinic in a area . I mean more telephone and video appointments. Tq
1 November 2022
Unprompted review
Reply from Healthengine
Hi and we'd like to get more feedback on what you're looking for in terms of telehealth. Just email my team members at patienthelp@healthengine.com.au. On the site, you can also find telehealth options here: https://services.healthengine.com.au/telehealth-gp-options/?source=hp
It just makes it easy to book to see a…
It just makes it easy to book to see a Doctor and easy to see time slots thats convenient for me. I live a fair way from the practice but it is my health go to.
19 October 2022
Unprompted review
Very easy app to use & I love the…
Very easy app to use & I love the convenience of not having to call the practise when the staff there are very busy 😊
1 November 2022
Unprompted review
It is good to be able to always get an…
It is good to be able to always get an appointment
21 October 2022
Unprompted review
Reply from Healthengine
Hi Kristie and thanks for taking time to share your feedback! Great to hear about your experience.
Great little Doctors office
Great little Doctors office. Very polite service. All doctors treated you with respect and kindness. We always come here now.
1 October 2022
Unprompted review
Reply from Healthengine
Thanks, Renee, for sharing your experience and great to hear you found a great doctors office on Healthengine.
Great app
Great app. Use it all the time . Easy, convenient and really, really usefull
31 October 2022
Unprompted review
Reply from Healthengine
Thanks, Isabel and great to hear your experience with the Healthengine App!
Very easy to use with good reminders
31 October 2022
Unprompted review
Reply from Healthengine
Thanks, Kelly, for taking time to share your experience!
Easy to use no problems at all it’s easy
31 October 2022
Unprompted review
Reply from Healthengine
Thanks, Scott, for sharing your feedback!
Reply from Healthengine
Great to hear how Healthengine helps with your bookings! Thanks for feedback, Kristy.
Reply from Healthengine
Thanks, Tanya, for sharing your experience!
This was very easy to make the…
This was very easy to make the appointment with the Dr of my choice
31 October 2022
Unprompted review
Reply from Healthengine
Thanks, Susan, for the feedback and glad Healthengine is supporting your healthcare bookings!
Great Customer Felt Experience
Really enjoyed that Alex was welcoming and helpful throughout the whole process would definitely recommend to friends and family
21 October 2022
Unprompted review
Reply from Healthengine
Thanks for taking time to share your experience.
Doesn’t come up with my preferred…
Doesn’t come up with my preferred doctor. I have to search for it every time. When I put my postcode in, it doesn’t come up with any local medical practice.
29 October 2022
Unprompted review
Reply from Healthengine
Hi Robyn. Thanks for the feedback and I'll share with our team who works on the platform and if you would have time to write to my colleagues at patienthelp@healthengine.com.au and let them know the postcode and what you're experiencing, we can look into this. I did want to check and see if you knew about the My Care Team feature? There is a heart icon next to docs and healthcare providers and practices on the website and Healthengine app. When you select the heart, the docs will show up as part of My Care Team and it makes your healthcare team easy to find!
Easy to use the doctors are great and…
Easy to use the doctors are great and the service is wonderful
28 October 2022
Unprompted review
Reply from Healthengine
Thanks, Helen, for taking time to share your experience with Healthengine.
Dr Arshad is always polite and…
Dr Arshad is always polite and friendly. He listens and shows that he really cares.
28 October 2022
Unprompted review
Reply from Healthengine
Thanks, Brad, for sharing your experience. Glad you've been able to book in with Dr Arshad.
So Easy to Use
I am 79 years old. I am computer literate but using Health Engine on my phone is a snack. I can make appointments far easier than standing in a crowded surgery with everyone eavesdropping.
24 October 2022
Unprompted review
Reply from Healthengine
Thanks David for sharing your experience and good on you for embracing technology to make booking appointments easier! Glad you're a Healthengine user,
It makes it so much easier to book…
It makes it so much easier to book appointments. And it’s a lot quicker and you can pick who and when you want your appointment.
27 October 2022
Unprompted review
Reply from Healthengine
Thanks Rachelle for sharing your take on booking with Healthengine! Great to hear about your experience.
Saves ringing..you can see which doctor…
Saves ringing..you can see which doctor on and available bookings
17 October 2022
Unprompted review
Reply from Healthengine
Thanks, Alan, for the feedback and glad it makes booking easier for you!
Dr Shahh is one of the best doctors…
Dr Shahh is one of the best doctors I've ever had, she's very thorough and caring.
25 October 2022
Unprompted review
Reply from Healthengine
Glad you had a good experience booking with Dr Shahh.
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