HealthCabin Reviews 

1,660
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. People frequently point out that the product selection is huge, and the prices are extremely affordable compared to local stores. Consumers regularly praise the responsive customer service team and mention that their purchases arrive safely packaged in solid boxes. Some reviewers were not happy with the prolonged delivery times and the lack of detailed tracking updates while shipping. A few buyers also noted that international transport can take several weeks, and occasionally shipments experience frustrating delays at customs. Others mentioned rare instances where items were lost in transit or product availability required unexpected support follow-ups.

What people talk about most

Product

People report satisfaction with the product selection, highlighting that items are genuine and of good... See more

Price

Consumers find price to be very satisfying, noting that costs are unbeatable and significantly lower than... See more

Delivery service

Clients share positive opinions on delivery_service, highlighting excellent and speedy shipping services.... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very satisfied and... See more

Service

Reviewers highlight positive aspects of service, describing experiences as fast, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are legit - price and available products are top-notch. Very reliable. I've ordered disposables and haven't had any issues. Took some time for the delivery, but that's to be expected. Than... See more

Rated 5 out of 5 stars

This company is absolutely the BEST EVER Vape company on pricing, and customer service communication!! They are totally honest hard working people. I had a package of vape coils get lost when it came... See more

Rated 5 out of 5 stars

As usual from a guy that’s been making purchases coming up on 4 years and literally thousands of dollars now still the only place to buy for customer service, selection and value. P. S. That is if you... See more

Rated 5 out of 5 stars

I’ve written so many reviews because I’ve been ordering for so long and spent so much money so here we go again… Prices are fantastic as a matter of fact, unbeatable selection is fantastic as a matter... See more


Company details

  1. Electronic Cigarette Store

Written by the company

HealthCabin is a legendary vape distributor since 2008. We are offering 100% authentic vaping devices at competitive price for wholesale and retail. You will be happy with our all-round service, give us a try!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,660)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best e-cigarette shop

One of, if not the best webshop I've ever come across. Beat the competition. The range and customer service are brilliant. I can only recommend them!

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

They are so responsive over email and so kind! I ordered the new Novo 5 for an absolute steal and I could not be happier! Love these guys.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

I **LOVE** HealthCabin

I am SO happy I discovered HealthCabin while searching for Innokin Klypse replacements pods! The communication this company provides is clear and concise and I appreciate their promptness; They knew my order was held up in customs before I noticed it in tracking! They ship very quickly. I highly recommend HealthCabin for your vaping needs.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Love this place!…

I have no idea what these people are talking about! I have had great communication with my order. At first I had already made my order then I read the reviews. Nervous as hell! Then I contacted them and asked when it would be here. I got it today! Beautiful! I love these guys I'll be do wholesale with them soon!

13 November 2023
Unprompted review
Rated 5 out of 5 stars

my first order

I placed my first order, and it arrived in just a few weeks as expected. I'm definitely coming back in the near future.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have been a customer of healthcabin for about 13 years. Their orders have always been correct and customer service is excellent.
It does take a while to get your order. I contacted customer service about my order and a lady replied with in a few hours.
I'm very happy with healthcabin and will continue to make orders with them.

5 November 2023
Unprompted review
Rated 4 out of 5 stars

Menthol 11mg liquid strong menthol…

Menthol 11mg liquid strong menthol flavor like a Marlboro Menthol cigarette. 500ml for great price. Shipping was a bit more than usual, but low price of bulk liquid leveled out the price point.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience was made great by a great price & excellent customer service.

My experience was made great by competitive pricing, a good product range and most importantly excellent customer service when and if required.
The company is doing well with it's recent loyalty scheme, log in every day & you collect points which you can use to discount up to 50% off of your purchase! Winner, winner!
⭐⭐⭐⭐⭐

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Order disposables for the first time

I have been using Health Cabin for a long time for pre made coil dying coil and cotton. This time I ordered some disposable witch I had never done before I ordered the NIETH EPICMOD 5500 and WOW the flavor was amazing this device is small it doesn't feel like a disposable it's a type c rechargeable and it's got 5500 puffs I have already ordered more before the go up in price or sell out I also ordered new coils for a pnp rebuildable pod I love the little coil I use them in my pnp rebuildable and in my Billet box boro tanks for mtl but what made this order interesting was I had a problem with my delivery address when I checked out. When I placed the order they ask you to verify your address witch I always do but there was a typo with my state I live in so I never thought I was going to get this order so I started to panic so I connected Health Cabin and was told to start a ticket witch I did and started corresponding with somebody in the office I was told they would take care of it I don't know what they did but I got it and I got it early if anyone has shipped anything especially from China to the UNITED STATES and you left off the state of the person your send the package to you know that they are never going to get it. But what ever this person did I was talking at Health Cabin I want to thank you and thank Health Cabin for the excellent customer service that they do. So again Thank You. Your customer for life Rob. 10

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service

Have used them for supplies and disposables. My last order had an issue, it was held up in US customs for a couple of weeks then confiscated by USPS. I think the problem was caused by the shipper they use but not really sure.
Health Cabin let me know about it and ultimately reshipped the order. Good customer service although it took a while to resolve since they ship from China. I'll continue to be a customer.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Still the best!

Nothing has changed. Best prices period great inventory and very good customer service. It’s the place to buy if you don’t mind waiting delivery from China 3-4 weeks but it always gets here. I’m a fan!

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Prices and even better CS

I have ordered many times from HealthCabin. All orders shipped the next day. Prices are great and there's always a monthly sale. Shipping may take up to 4 weeks from China which is great.
All in all, I do recommend this vendor and I will keep on buying at HealthCabin.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

I second previous review!

I second previous review! I only wish I’d read it sooner to anticipate the three week wait. In the mean time, customer service was patient and updated me. I love the product and it was very well packaged. I’m glad to have found you and I will buy from again.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Very good shop!

I was very happy with my first order!
The support responds very quickly to questions and problems and is very helpful. Shipping was relatively quick (around 2-3 weeks) and arrived very well and securely packaged. The selection and prices are very good.
I will definitely make more orders there!

7 September 2023
Unprompted review

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