The headway tumbler (order No. HE37516) received just 4 days back. The tumbler build quality is good but the lid is spilling out and the finishing at the top is also not good (welded part is showing u... See more
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The product is good but it was exhausting to contact your customer service. After giving 30 plus calls and a lot of emails they replied. Dilevery was late. ( 15 days) The product is good but it is ex... See more
No refund no product hopeless company. I ordered a bottle from Headway India on 4th September 2025 and paid ₹1044. After waiting for a month, they kept saying there was a manufacturing issue and t... See more
Order it on aug 8 still no response.worst customer service. Received msg tat bottle wil be dispatch by sep 20 and thn it was changed to oct 25 . Not no response. Pathetic customer service. Thy are che... See more
Company details
Written by the company
Headway specializes in creating high-quality, durable and stylish products that elevate your drinking experience. From insulated tumblers to reusable water bottles, Headway offers a range of products that are designed to keep your beverages at the right temperature for a longer period of time. Their products are made from food-grade materials that are BPA-free and eco-friendly, ensuring that you can enjoy your drinks without worrying about harmful chemicals or environmental impact. Made from high-grade 18/8 stainless steel, their products are rust-resistant and built to withstand corrosion to last longer. The strong build combined with the stylish design gives it a premium feel. Whether you're looking for a water bottle to take on the go, a travel mug for your morning coffee, or a beer tumbler for your next outdoor adventure, they have the perfect product for you. Looking for insulated water bottles for a bulk buy for corporate gifting? Headway drinkware is the right choice! Get customised bottles for your employees, colleagues or clients for a long-lasting relationship. The search for your all-rounder drinkware ends here at Headway! Products: Hot & Cold Water bottles, Thermos Flasks, Coffee Mugs, Lunch Boxes, Beer Mugs, Etc. Headway is a sister brand of Rabitat and is based out in Delhi, India.
Contact info
Merlin Brands, W40, Okhla Phase 2, 110020, New Delhi, India
- 9999287000
- Hey@headwaymade.com
- headwaymade.com
2.2
Poor
187 reviews
Hasn’t replied to negative reviews
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Good quality products but pathetic…
Good quality products but pathetic shipping experience
26 March 2025
Customer service is worst when it comes…
Customer service is worst when it comes to order cancellation it's never happening. When issue is being raised it is not being attended at all. For all query there is no one point of contact. Where we can redress the issue.overall as an organisation we would not like to place any order with you seeing the worst customer service from your end.
We have approached you considering that you are dealing with corporates and it will be a good experience. While in actual sorry to say but all that glitters is not gold. Stands true for your customer service.
26 March 2025
Great water bottle
Great water bottle! The only improvement I would suggest is to give control over the volume of water that comes out of the top. Right now it is a bit too low.
25 March 2025
The bottle leaks from the base.
The bottle leaks from the base.
Everything else looks great, but I did not expect a leak
26 February 2025
QC could have been better
Colour of the bottle is fantastic, there is a nice heft while picking it up which shows that the bottle is well made. Only think which I disliked and hence I am cutting 2 stars is the quality check. The glue holding the silicone grip over the bottle is uneven, when I got the bottle there were uneven gaps in the edges where the grip starts, and I feel in long run the glue will eventually wear off and the the grip will be of no use.
25 December 2024
Incorrect product sent....sent 2 emails…
Incorrect product sent....sent 2 emails but no response. Very sad service.
28 December 2024
Quick Delivery with a good packing
I am very happy with the packaging of the product and fast delivery of the same. Product is also very good.
27 December 2024
The Logo is missing
27 December 2024
Keep Brewing......
i have recently ordered brew beverage holder which was delivered to me quickly. Product quality is excellent and its way better than i expected at this price point. brew beverage holder design is unique and material used is of highest quality. I also like the packaging of the product and warranty provided on this product is great and you wont get it on products within this price range for other brands. i am more excited to try on their other range of products.
26 November 2024
Kinda good.
Kinda good.. Good colour options are always not available. I waited for for 3 months to get the celestial halo colour for the 3 times, and it was never added to stock.
30 October 2024
Poor customer care
They don't have a proper customer care department. It'll take you good amount of patience and time to reach them. They won't bother to update you.
29 October 2024
Product and experience review
Hey, I appreciate the fact that you responded to my complaint swiftly and the product was delivered to me today. It does not have the promised customization of my name on it though. That was infact something I was looking forward to.
29 October 2024
Pathetic Customer Service — Customisation option given at the time…
Customisation option given at the time of purchase, but they don’t fulfill the customisation request. The customer service team keeps asking for the delivered products image without reading your email. And once you send the image, they stop responding to your email.
29 October 2024
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