headspace Reviews 758

They renewed my subscription without any warning. I didn’t spot it. When I saw it on a bank statement, I called to get a refund as I hadn’t used the service in the while (and not since the renewal). They would not refund the annual subscription monies, despite me asking many times. Sharp practice. I’d understand if I’d used it since they took the money but I hadn’t. Feels like the business has moved on from helping people to making money at any cost to its customers. Interesting to see so many other negative reviews too.

I used the Headspace Inc app for many years at an annual subscription rate of $95.88. I recently discovered that Headspace lowered its annual subscription rate from $95.88 to $69.99 in March 2024. They continued charging many existing subscribers – including myself – the original, higher rate without any notice, price adjustment, or refund. I was charged $95.88 in April, 2024 as well as April, 2025 … both after the annual rate changed to $69.99 in March, 2024. I became aware of the pricing change only as I was about to recommend the app to a friend . I believe this is a deceptive billing practice that unfairly targets existing, loyal customers.

When I contacted Headspace Support, I didn’t ask to cancel – I simply asked for a refund of the overpayment(s). Instead, they refunded $95.88 for 2025 (2024 still overpaid) however then canceled my subscription entirely, immediately cutting off access to a service I relied on every day. I’ve now lost access to something I paid for, and I’ve apparently been overcharged for multiple years. This isn’t just poor customer service, it is an unethical business practice … a serious failure in ethics, transparency and a breach of customer trust. I expected better from a company that promotes mindfulness and trust.

Research indicates that Headspace is not profitable. Revenue $195 M in 2023, down from $235 M in 2022. Subscriber decline. 3.3 M in 2022 to 2.8 M in 2023. When a company is under pressure to hit profitability targets, especially after a revenue dip and a shrinking user base, there is a temptation to quietly lean on legacy subscribers who may not be watching their renewals too closely. Loyalty should be rewarded, not exploited.

I would like Headspace to proactively scrub its records, retroactively refund overpayments to all affected users, continue their service without disruption and ensure transparency in all future price changes.

They charged me for a full year even though I cancelled my subscription on time. I CANCELLED MY SUBSCRIPTION ON TIME!!!! And still got charged. I was furious. Good I took a screenshot of a cancellation. It still took a big fight (despite an evidence!!!) that I cancelled it on time to get my money back. Be aware - it’s a scam. Also, headspace used to be good 10 years ago. Now - it has gone down in quality and became some cheap messy concoction of poor meditations. You can find better ones on YouTube for free. Stay away from headspace

This is a great company that's changed my life very positively. I'm so happy I found it, there may be other good meditation apps but I've been happy with Headspace. Also, their customer care has been great.

I don’t mind paying for the app as it can help with mindfulness. I do mind that they charge money for a non working app. The app has been down for weeks now and not only are they not fixing it, they are ignoring requests and telling me the issue is with apple. Not surprised by the low rating

Charged me for a 3 month subsription without warning despite not using it. Wouldnt give refund as they claimed its in their Terms and Conditions for signing up to the app in the first place. Awful. Do not bother 😂

I cancelled my subscription 11 May last year and have an email to prove it. In spite of this they took a PayPal payment on May 1st this year. PayPal have opened a case, but so far no response from Headspace.

I used to enjoy using Headspace and I recently sued the free trial and cancelled it, but I recently got charged and I requested a refund. They told me I missed the cancellation period and that I can continue to use the app for year. I was not happy with this especially as I have cancelled it and the app videos are all locked, so I am very concerned with how I have been charged for something that I cannot use.

As many have already said this company has a terrible reputation for subscription traps. Totally contrary to the image they like to portray they have caused many no end of stress. I will be avoiding forevermore.

Canceled within the trial period, but they're charging me a full year. The customer support is completely ignoring me, closing all of my requests for an explanation. A bunch of thieves.

Liars !

They will sign you up for the free trial, won’t send you an email to tell you it is over and bill you a full year.
Then in contact with the team they assured me they removed me from the subscription and cancelled auto renewal, one year later I was once again billed for one year without any reminder what so ever.

Total mess

Scam! They are making it seem like you are signing up for a 14-day trial, but actually you are signing up for a year which then includes a 14-day free period. Won’t refund me.

They will renew you automatically and lie about having sent a reminder email. They then refuse to refund you, even in the same day of renewal. Scammers!!!

I got charged 1 year subscription when I was in trial version. They replied they can't do nothing cause I have subscribed by google playstore..... google bot can't see anything wrong.

This system must need to be changed. I not even using the app cause has not any use for me... I would have preferred give that money to who really need it... not them!

The funny thing I thought I was an unfortunate case... but here there are many like me!!!! 💀💀💀

I have used this app since 2021. There was a while that I didn’t use it, then picked it back up again a while back. I see many have issues with the subscription. I did have an issue back in 2023, they were responsive and corrected the issue but that was back in 2023. It should be noted that I continually have issues w/ 99% of most all other subscriptions I have, so it is what it is, I’m sure I’m not alone here. I always make certain to check NO automatic renewal. This cannot be done from your phone. I also always cancel and get new credit cards yearly so that no online subscription (renewal or no renewal) can pull from my account. It’s extra work yes, but in the 2025 climate worth the security. That said, I do really like this app. I like the daily “sets” that I can play or skip. I also really like the AI Ebb for daily journaling. I can write, it summarizes my thoughts and archives it; very nice feature.
I do wish they had more sleep time stories. The narrator, Simon of “Slow Train” is apparently a fan fav. that is what originally got me to sign on; as is “Rainy Day Antiques.” I wish they would get Simon to do more of them. I do hope they work to fix their issues because I do find value in their service. At $69/yr or $5.75/m last time I checked, it is for me at least, my preference over any cable TV subscription.

Just signed up for a 2 week free trial and they charged me for a full year. Scammers.

Terrible company. Never used the app. The charged me for another years subscription and when I tried to cancel it on the same day, they refused to refund me. Completely unethical, do not use.

I have used this app very successfully in the past so decided to try it again. Unfortunately the updated version has so much more content it is confusing and frustrating to navigate. My questions to the helpdesk were ignored. There are several teachers in addition to Andy now, all American. It would be nice if there were a wider variety of voices. The main thing I dislike is the new 'Today' page featuring a course I have zero interest in. This greets me each day and it is not possible to change this. I also get the Ts&Cs to approve every single day which is tedious. I canceled the recurring subscription straight away (I always do this as a matter of good practice as I like to be in charge of when money leaves my account) but I note many reviews by users who didn't take this measure and have had money taken again. Headspace claim not to be able to refund people. I'm very disappointed in how money orientated Headspace has become and I can no longer listen even to Andy and feel they have my interests at heart.

worst app - absolute scam. Took £49.99 from my account when it was a trial I agreed to.

con artists

When attempting to cancel my subscription, I was offered a year’s renewal at half the price of normal, which I accepted. To then get charged full price, with a response over email, stating they wouldn’t refund me (even though I was falsely offered it at half price). Avoid this app, unless you want to get ripped off!