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Headout Reviews 59,058

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TrustScore 4.5 out of 5

4.4

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 13,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations and the helpful, knowledgeable, and professional staff. Many people found the user experience seamless and easy, from finding tickets to entering venues without hassle, and appreciated the smooth booking process with rapid confirmations and reminders. However, some customers were dissatisfied with the service, experiencing issues like QR codes not being accepted, leading to delays, or problems with booking accuracy, such as tickets being for only one person instead of two. A few people also mentioned difficulties with tour check-ins and incorrect information regarding transportation routes.

What people talk about most

Location

Consumers find location to be positive, highlighting easy access and stunning views. Many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and easy-to-use... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting informative... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found the booking process to be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once on the ferry to Alcatraz, it was a great experience. Using Headout was not so great. The check in did not accept the QR code provided through Headout so we had to wait in the Kiosk line to rece... See more

Rated 5 out of 5 stars

Show was way beyond my expectations. Loved it. Don't come with expectations though that it's similar to big West End shows like Lion King, but overall - one of the best productions I've seen lately.... See more

Rated 5 out of 5 stars

We had a great experience at Kuber ATV in Ubud - very close to Ubud centre (25 minutes north), with the full experience on the quad bikes taking around 1hr 20 minutes (we booked the 90 minute op... See more

Rated 5 out of 5 stars

Booking through Headout made our Disneyland Paris day absolutely magical from start to finish. Everything was seamless — from finding the tickets to entering the park without any hassle. I loved... See more

Company details

  1. Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Would book again

My daughter and I were visiting Paris and she was eager to visit the Catacombs. Booking through HEADOUT was easy as well as having access to our entry tickets. The experience was quite humbling. We didn't feel rushed as we explored the Catacombs independently with an audio guide. We would recommend this experience and booking through HEADOUT.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

I had to wait for over 2 hours to…

I had to wait for over 2 hours to receive my tickets for the Osaka castle. I will never use headout again.

27 May 2026
Unprompted review
Headout logo

Reply from Headout

Hey Niel,

I’m so sorry for the experience you’ve had with us. 😔 This is not as per our usual standards and I’ve spoken to the concerned teams to ensure it doesn’t happen again.

To try and make things right, I’ve initiated a full refund to your card, which should reflect within the next 3-5 working days.

I’ve also emailed you a special coupon code for you to enjoy a discount on your next booking with us. I hope this brightens your day a bit! ✨

Thanks for bearing with us. If you’re open to it, you can update your Trustpilot review here: https://bit.ly/4odhRDz

If you have any questions or concerns, just reply to our email, and I’ll take care of it! 💜

Best,
Avi | Team Headout

Rated 5 out of 5 stars

The concert was so original !

The concert was so original !
How live music can be be combined with the technology being used, unbelievable. The nostalgic experience in itself, back to our youth.
Greeting from Belgium, Sandy

24 May 2026
Unprompted review
Rated 5 out of 5 stars

The tour guide at jewel cave's was…

The tour guide at jewel cave's was informative and helpful. All the different formations and lighting was great.
The self tour headset are a great idea, mammoth cave's was amazing.

20 May 2026
Unprompted review

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