I don't understand all the negative reviews. The product is great and their customer service is equally good. I purchased 2 pillows as I wanted to get a true orthopedic pillow. I have gone throug... See more
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I've been using Ortho-Cerv pillows for at least 15 years. Serious neck problems made prone sleeping almost impossible – my Ortho-Cerv pillow made it possible to lie comfortably at night. A real life... See more
Company replied
Unfortunately this was a $200 gamble. Testing with the plastic on isn't exactly realistic. I selected the number/ size using the tool provided, was contacted before delivery and was advised that the k... See more
Company replied
Just purchased my second pillow from Headleveler for travel. Great size for transporting on a trip or weekend getaway and I love the handy travel bag. So happy that I listened to my chiropractor and p... See more
Company replied
Company details
Written by the company
Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.
Contact info
202 Brunswick, H9R 5P9, Pointe-Claire, Canada
- 1-800-668-8550
- info@headleveler.com
- headleveler.com
Head-leveler!
Customer Service was the best!
The masks are very well made, and we’ll wear them with confidence!
Thank You Jeff, Des and Family!
5 May 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Margot,
Thank you very much for your 5-Star Review! We are thrilled that you are happy with your face masks.
Wishing you all the best,
The Headleveler Family :>
Reply from Headleveler | Ortho-Cerv
Hi Mariam,
Thank you very much for your 5-Star Review. As a family-run business for over 30 years located in Montreal, we value our customers and we believe in high-standards.
We are very happy that you love your new washable face mask.
Wishing you all the best,
Desiree :>
Reply from Headleveler | Ortho-Cerv
Hello,
Thank you very much for your 5-Star Review. We are very happy to hear that you are a satisfied customer. As a family-run business, our mission is to provide you with great products and speedy delivery.
Wishing you all the best,
Desiree :>
Received order one day later
Received order one day later. Masks were well-made and well-packaged.
4 May 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Phong,
Thank you very much for your 5-Star Review. As a family-run business, our mission is to provide you with excellent products and service. We are truly pleased to hear that you are happy with your new washable face masks.
Wishing you all the best,
Desiree :>
Love my pillows
Love my pillows! Excellent customer care and super-quick shipping.
Thank you for the better sleep!
4 May 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
HI Mel,
Thank you very much for your 5-Star Review. We are very pleased to know that you are happy with your Headleveler pillows and that you are now getting better sleep! Our mission is for you to have a top-notch experience.
Wishing you all the best,
Desiree :>
Reply from Headleveler | Ortho-Cerv
Hi Diane,
Thank you very much for your 5-Star Review. As a family-run business located in Montreal, we truly do care very much about our customers, and our mission is to provide you with high-quality products and the speedy service you deserve.
Wishing you all the best,
Desiree :>
Great service
Fast delivery, good quality product, and nice presentation of packaging.
Really much appreciated.
30 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Elena,
Thank you so much for your 5-Star Review and for sharing your positive experience. Since we are a family-run business, we try our very best to provide you with a quality product and great service!
Wishing you all the best,
Desiree :>
Straightforward sizing process
Straightforward sizing process, quick delivery, great product.
25 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Rebecca,
Thank you very much for your 5-Star review and also for taking the time to let others know you had such a positive experience. As a family-run business for over 30 years, we truly care about our customers, and we do everything possible to make sure you get the personalized pillows and service you deserve.
Wishing you all the best,
Desiree :>
This pillow is the best
This pillow is the best! I sleep much better now! Back pains used to wake me up at night with my old pillow! I am so thankful for my new purchase!
22 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Dean,
Thank you very much for giving us a 5-Star Review. Our mission is to provide you with a great made-to-measure pillow and excellent customer service. Your review really helps to let others know how much we care about our customers.
Wishing you all the best,
Desiree :>
This is my second pillow from…
This is my second pillow from Headleveler and I will never own another type. I have had neck issues in the past and spent lots of time with a chiropractor, but then this pillow was recommended. I have had no neck issues since.
Shipping was very quick- even during Covid19. Excellent product
18 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Shannon,
Thank you very much for your 5-Star Review and sharing your positive experience with our pillows. It is truly inspiring for us when our customers are experiencing relief. As a family-run business, our mission is to take care of each customer, one-at-a-time, and give you the service you deserve.
Wishing you all the best,
Desiree :>
Great customized service
Great service, excellent product. They found a product that would work for me. Immediately reduced my back pain! I’m sleeping so much better. What a relief!
13 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Nathalie,
Thank you very much for taking the time out of your busy day and giving us a 5-Star Review. As a family-run business we truly do care about each and every customer. We are very happy to hear that your Headleveler pillow is helping you.
Wishing you all the best,
Desiree :>
This is the only pillow I have ever…
This is the only pillow I have ever purchased. I have tried others and they just don't support the neck and shoulders. When using the headlevler, you not fighting with the pillow to get it to sit right, it comes naturally .Don't buy another pillow, it may look costly, but worth every penny. :)
12 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Susan,
Thank you so much for your 5-Star Review and taking the time to share with others your experience over the many years of using Headleveler pillows. We truly value you as a customer. It has been our mission for over 30 years to provide great customer care and Canadian-made custom cervical pillows.
Wishing you all the best,
Desiree :>
Impressive
I order on a Saturday and got a call less then an hour later to confirms my order. WoW. They really took time to provide me the best pillow size. Quick shipment. Thank you
11 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Annie,
Thank you very much for your 5-Star Review and taking the time to share your experience. We are truly so happy to hear that you are satisfied with our dedicated customer care and your personalized Headleveler / Ortho-Cerv pillow.
Wishing you all the best,
Desiree :>
Love the head leveler pillows
Love the head leveler pillows. Its my 3rd one and still pleased with them.
10 April 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Fred,
Thank you very much for taking the time and giving us a 5-Star Review. We truly appreciate and value our customers and are so happy to hear you are satisfied with our Headleveler pillows and our personalized service.
Best wishes , Desiree :>
Great product
Great product, great service, amazing support.
Many thanks for everything
30 March 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Olena,
Thank you very much for your 5-Star review. We are very happy to hear that you are enjoying your Headleveler pillow and it was my pleasure to help you.
Best wishes , Desiree :>
great customer service
great customer service,
had trouble with the payment method and they had someone reach me to help me out, same with the switch since the pillow I got was too big. Great service
26 March 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Guillaume,
Thank you very much for your 5-Start review. We truly appreciate you taking the time to let us know how satisfied you were with your pillow. and it was my pleasure to take care of your order.
Wishing you all the best, Desiree :>
They were great
They were great! They called us and emailed us to make sure we got the correct pillows with the appropriate thickness/softness and curvature before shipping our products out to us.
24 March 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Jerry,
Thank you very much for your 5-Star review. We are very happy to hear you had a great experience with your pillow and with our customer service. We truly care about each and every customer, and it is our mission to provide you with your perfect pillow.
Wishing you all the best, Desiree :>
Best sleep in a long time
Wonderful pillow. Best sleep I have had in a long time
10 March 2020
Unprompted review
Reply from Headleveler | Ortho-Cerv
Hi Al,
Thank you very much for taking the time out of your busy day to give us a 5-Star Review. We are so happy to hear that your Headleveler pillow is giving you great sleep! Our mission is to provide you a perfect-fitting pillow.
Wishing you all the best,
Desiree :>
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