Heacock Classic Reviews 1,623

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals for their exceptional service. People frequently mention the excellent customer service, appreciating the personalized approach and the ease of the process. The service itself is described as efficient and straightforward, with many consumers noting the quick quotes and smooth user experience, especially regarding classic car insurance. Reviewers also found the pricing to be fair and competitive. However, some customers experienced issues with the automated system, describing it as terrible and needing improvement. A few people also reported difficulties with underwriters and extended waiting times when trying to reach customer service. Additionally, some long-term customers expressed dissatisfaction with significant premium increases and a perceived lack of loyalty from the company.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise specific agents for their kindness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Price

Customers generally had positive experiences with price, often finding competitive rates and good value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was Ashli for her kindness to customer support and her knowledge and willing to assist me in my time of need with computer problem(s). I commend your HR for finding employees of the likes of... See more

Company replied

Rated 5 out of 5 stars

I had just bought a classic car and the seller was insured with Heacock already, I had called land spoken to Kaitlyn and he thin 10 mins she had my new policy all set up and I was fully insured ready... See more

Company replied

Rated 5 out of 5 stars

Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars. As a previous Haggerty insurance customer, I can only s... See more

Company replied

Rated 5 out of 5 stars

I've been dealing with Heacock Classic for more than 25 years. They understand classic performance cars, are very helpful and always available. I've shopped around. The price is fair and the advice... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

Heacock Classic Insurance is here to provide personally tailored specialty insurance for your Antique, Classic, Collectible, Race or Exotic Collector Vehicles that are living the “Collector Vehicle Lifestyle.”


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ole blues protection.

Amanda was very helpful and knowledgeable about insurance on my classic truck.

8 July 2025
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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

The representative from Heacock

The representative from Heacock, Westin, was extremely helpful and guided us through the process.

4 July 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

The response time was quick

The response time was quick, and collecting data was straightforward. I received a quick quote that turned out to be better in the end. The paperwork was easy to sign and efficient. Overall, I received good service for the price. I also appreciated the personal touch they provided regarding my classic car!ng the old timer car I had!

26 June 2025
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Reply from Heacock Classic

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Very Helpful

Autumn was extremely helpful and friendly. Definitely would recommend her and Heacock Classic. Thank you!

28 June 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Check to see if you can save hundreds

I was able to save enough money with Heacock over my previous classic car insurance it was worth changing companies! The process was quick and easy I picked the amount of coverage I desired.

18 June 2025
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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Easy helpful and quick

Easy helpful and quick

25 June 2025
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Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

Amanda is awesome

Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars.
As a previous Haggerty insurance customer, I can only say my experience with this company has been a night and day difference. The Underwriters at Hagerty Insurance have lost their minds and are more focused on premiums than they are on the car collector community. They spent two days making up reasons why my car weren’t stuck only for me to prove them wrong in every instance.

25 June 2025
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Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 3 out of 5 stars

It is hard to complete the process of insuring myvehicles.

It seems that they are excessive with the need of photographs. Maybe I am naive; but I am a collector of vintage vehicles and pay a pretty penny for these vehicles. I have been pretty lucky with my negations and purchased them at a price I am content with. The conditions of these vehicles will cause them it appreciates in value. Your agents will not let me insure them at a value that is higher than my purchase price, but still below the replacement value of these vehicles. i am purchasing cars & motorcycles that are hard to find and few and far between. either their color is unique, or the originality are exquisite. I have been disappointed.

15 June 2025
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Reply from Heacock Classic

Thank you for sharing your feedback. We truly appreciate your passion for collecting rare and unique vehicles—it's at the heart of what we do. We understand your frustration regarding the photo requirements and valuation process. Our underwriting guidelines are designed to ensure that coverage aligns with market values and risk standards, but we also recognize that certain vehicles have qualities—like originality or rarity—that go beyond standard metrics. Your insights are important to us, and we’re sorry to hear you’ve been disappointed. We'd be glad to revisit your concerns with you directly and explore any possible solutions. Please don’t hesitate to reach out to our team.

Rated 5 out of 5 stars

Good communication is the keyr was very experienced and…


Spencer was very experienced and helpful throughout the whole process.

20 June 2025
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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

The gentle man was patient with us and…

The gentle man was patient with us and shared with us the things we needed to know. Would love doing business with Jason going forward!

19 June 2025
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Reply from Heacock Classic

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

Fidel stayed with mt request until it…

Fidel stayed with mt request until it was done.

19 June 2025
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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Excellent Customer Service 100%

Excellent Customer Service

17 June 2025
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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Kierra Henry did a fantastic job and I…

Kierra Henry did a fantastic job and I suggest she get Saint Hood.

16 June 2025
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Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars
Heacock Classic logo

Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Cade was very friendly and helpful

Cade was very friendly and helpful. He got everything taken care of in a timely manner.

6 June 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Easiest process to get through

Easiest process to get through. Good rates.

3 June 2025
Heacock Classic logo

Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

Ginger went well out of her way to…

Ginger went well out of her way to connect with me. She is kind and very professional.

8 June 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Dakota was very friendly and efficient…

Dakota was very friendly and efficient in helping me. The process was very easy.

6 June 2025
Heacock Classic logo

Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

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