Best company irrespective of what they are selling I have ever dealt with. Everything about them screams customer focus. Its the first solar I have bought so cant speak with authority on that but the... See more
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Tom at HDM Solar was very knowledgeable helping to identify the correct power cable to link my batteries together plug to plug and the BMS cable lug to plug including how it is wired correctly on the... See more
New company in the area , decided to give them a try wasn’t disappointed nothing was a problem… even when an issue arose it was sorted before it became one …. Highly recommend giving them a go f... See more
HDM go above and beyond to serve their customers. Malcolm at the basildon branch deserves a special shout out. His continued unwavering support for my developing business is second to none. As an... See more
Company details
Written by the company
Based in sunny East Yorkshire, UK, we are an independent, family-run retailer of renewable energy supplies. We stock an extensive range of Solar panels, batteries, inverters, kits, cables, connectors, mounting brackets, electric vehicle (EV) chargers and accessories. We deal with both domestic and commercial projects, ranging from camper vans to warehouses and everything in between. Our team are skilled and knowledgeable in all aspects of Photovoltaic installations and are happy to draw up specifications and advise on any size project. We believe in clear, honest advice. We'll never try and sell you something you don't need, and our advice is always free. Even if you don't buy from us, we can guide you and show you how to save money on your projects.
Contact info
Unit 3, Carmel Park, Saltmarsh Court, Hu4 7dz, Hull, United Kingdom
- 08000016802
- admin@hdmsolar.co.uk
- hdmsolar.co.uk
4.9
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Part order delivery
You only sent part of the order (the battery) via DPD. I had to remind you to send the other part (the brackets) without which the battery could not be connected.
Then DPD failed to deliver it on the date they said -poor service from both the carrier and yourselves.
9 May 2023
Reply from HDM Solar
Thank you for taking the time to review us. We apologise that DPD took longer than expected to deliver the 2nd half of your order. We use a variety of shipping methods to send goods as many items (such as batteries or mounting equipment) cannot be sent together. We are saddened that a 1 star review seems a little bit harsh for a few days delay outside of our control and we've given DPD some grief on your behalf. We hope your battery is performing well. All the best, Team HDM.
The response was excellent
The response was excellent. Some parts were lost by the courier, but HDM chased them through and they were located again. HDM offered to replace the parts if they could not be found.
8 May 2023
Great advice and delivery
Great advice and delivery service by their own staff, great to deal with a company that cares about its customers
4 May 2023
When I order the the Items on a…
When I order the the Items on a Thursday, I paid for Saturday delivery only for the items to arrive the following Thursday.
I was not offered a refund of the delivery difference which was cheaper for 4 day delivery.
It was a shame really.
4 May 2023
Reply from HDM Solar
Thanks for taking the time to review your experience David. We note that you placed your order at 5:12pm (after we had closed) but that our fantastic team still managed to get your order dispatched for shipment on Saturday and update you with the tracking info. We are sorry that DPD were delayed in delivering your goods once they left us. If you had emailed us, rather than take to Trust Pilot to air your dissatisfaction we could have happily refunded your entire shipping as a gesture of goodwill. When we mess up, we are very happy to hold our hands up, but we feel you review is rather an unfair reflection and we hope that you can appreciate we have very little influence over DPD once the goods have left us (on time). For others reading this, We also offer collection and delivery on our own vehicles options for critical jobs where you need a guaranteed delivery. Thanks for your business David and good luck with your project, we hope that people show you equal kindness and patience in your business.
Excellent service!
4 May 2023
Great company with most items on stock…
Great company with most items on stock available for collection or next day delivery
1 May 2023
Helpful customer service team
Helpful team, collected parts urgently needed. They went above and beyond with customer service. Will use them again for sure
2 May 2023
Timely delivery and good price
27 April 2023
Good service, great price
Helpful communication in responding to queries regarding the battery. Very quick delivery, arrived three days after placing the order.
27 April 2023
V helpful and cheerful staff
V helpful and cheerful staff. Listened, looked things up, asked colleagues, found answers, Delivered promptly.
23 April 2023
If all companies were as professional…
If all companies were as professional as these guys , the world would be a better place. Spot on
25 April 2023
Brilliant service very quick just the…
Brilliant service very quick just the job when you are in a hurry thank you
25 April 2023
Battery arrived as promised
Battery arrived as promised. Dan was so helpful when I explained a change in my circumstances (death of my mother) and organised a specific delivery date for me. I would happily use HDM Solar again and will recommend them to anyone who is after some solar kit.
11 April 2023
Good company to do business with.
Recently purchased two Pylontech US 2000c batteries and stacking brackets. Having been scammed earlier this year ( not by HDM Solar). I was very wary about spending £2000 over the internet so checked out with company house/ Trustpilot etc. I found this company very genuine an helpful, especially Dan who is very knowledgeable in all things Solar. Prices are very competitive and have no reservations in recommending this company. Will be using them in the future.
24 March 2023
Unprompted review
efficient and speedy service
27 March 2023
Does what it says on the tin
Does what it says on the tin. Ordered a us5000 battery, great price and delivered earlier than estimated.
Previous experiences with HDM solar for solar solar system has also be 5 star.
Great customer service.
4 April 2023
Great product at a competitive price
24 March 2023
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