HC MedSpa Reviews 168

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional skills, professionalism, and friendly demeanor, often highlighting specific therapists for their expertise in various treatments like threading, waxing, facials, and laser hair removal. Many people appreciate the personalized attention and how comfortable they are made to feel during their appointments. However, some customers were dissatisfied with the service, reporting issues such as appointments being given away, reluctance from staff regarding basic requests like using the restroom, and feeling rushed. There were also mentions of poor results from treatments and an overall negative experience with reception staff.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and expertise of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful facial today which was a birthday treat for members. Kayla's touch was perfect and I felt so relaxed snd rejuvenated afterwards. Then Geet did my eyebrow shape/ eyelash tint. She... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with my laser treatment! The therapist Shania is absolutely wonderful-she really knows what she's doing and explained everything clearly, which made me feel comforta... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming here for 15 years and in all that time I’ve experienced impeccable service. Parul particularly is my favourite! Absolutely talented at what she does with such a warm and professional... See more

Company replied

Rated 5 out of 5 stars

Lana is professional, friendly and knowledgeable. The results so far are amazing. Lana cares about her clients and pay attention to details. I highly recommend her to anyone looking for a talented the... See more


Company details

  1. Beauty Salon
  2. Eyebrow bar
  3. Hair Removal Service
  4. Laser Hair Removal Service
  5. Skin Care Clinic

Written by the company

HC MedSpa invites you to experience bespoke aesthetic and beauty treatments in a luxury spa environment. Visit our award-winning clinics today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great Laser hair removal

I had Laser hair removal. Really nice experience. Therapist was lovely. I can see my hair is thinner and growing back slower.

20 December 2023
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thank you for your kind review :)

Rated 5 out of 5 stars

HC Medspa Radlett

I have been going to HC Medspa in Radlett for many years. Everyone is always very welcoming and friendly. Ranju is an excellent therapist. Always smiling and happy and is exceptional at threading and waxing. She is meticulous and very professional. I would highly recommend Ranju and the salon.

17 January 2024
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thank you for your review. We'll also share this with Ranju :)

Rated 5 out of 5 stars

Thank you very much Chinazom

Thank you very much Chinazom, very thorough laser session, seeing the results already. Very professional and lovely.

16 January 2024
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thank you for your review. We'll also share this with Chinazom :)

Rated 2 out of 5 stars

Not a good experience

I first went last August and the experience was amazing. The girl who did my facial was incredibly good! She made me feel relaxed and was very experienced.
Unfortunately this time- Thursday 4th Jan the experience was not the same. The girl who did my facial had a cold, so was permanently sniffing and coughing. She was very brisk, not very relaxing and the service was completely different to the previous. Very very disappointing

4 January 2024
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Dear Julia, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance and we’ll do better in the future.

Please feel free to reach out to us. We would love to make things right if you give us another chance.

Rated 5 out of 5 stars

Best laser hair removal

I had a wonderful laser experience at the Mill hill branch, Chinazom was very friendly, full of knowledge and gave a wonderful service.

4 January 2024
Unprompted review
HC MedSpa logo

Reply from HC MedSpa

Thanks for your lovely review. We'll let Chinazom know too :)

Rated 5 out of 5 stars

Laser

I have been loving my experience at HC Med Spa Mill Hill, for its warm and friendly salon. I usually go for a wax and thread set of treatments and only recently I opted for laser hair removal, having completed my second session with Chinazom and it has worked wonders! From the first time I shaved before my first session, I did not need to shave again until before my second session! The hair growth was minimal to none. I am so pleased with such great results so early on.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Chinazom is so professional and…

Chinazom is so professional and knowledgeable about all things related to melanated skin. Laser hair treatment on black skin is usually a scary thing but I'm very pleased with my results.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Romana and Kim are fantastic!

Romana was fantastic! It was my first time and she was extremely nice and polite - even spoke to me about other ways to improve my skin to keep my mind off the nerves!

Manager Kim was so welcoming and friendly, I felt confident and trusting of the fact that they would take care of me just because of her presentation and approach!

I highly recommend!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Very welcoming

Very welcoming at reception, manager Kim was very friendly. I went in for a laser patch test and felt very comfortable.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Karolina laser hair removal

Karolina has performed my laser hair removal for the last 2 sessions and she is meticulous, thorough and extremely skilled at her job. She always goes above and beyond to make me feel relaxed and comfortable throughout my treatment. I wouldn’t want any other technician. Highly recommend her. Previously I was given a different technician for every treatment and it was really awkward but now I’m a lot happier. Thank you Karolina x

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Harpreet is The Best

Harpreet is The Best

Absolutely always enjoy coming to MedSpa but have to say by far …Harpreet is The Best when she does my waxing and especially facial threading ( my eyebrows look great again) I have had someone else doing my threading but Harpreet is excellent…

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Delsisia was so incredible and did such an amazing job- really high quality waxing and threading

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Karolina

Karolina, was perfect and patient, gave me a great hydrofacial.
Really enjoyed it. Good difference, highly recommend

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Chinazom is fantastic

Chinazom is fantastic. Really patient and talked me through the entire process. I was very sceptical at the start, but she reassured me all the way through and I’m delighted with the final result.

I will be booking in for more treatment because of this!

9 November 2023
Unprompted review

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