No problem with the video chat, very easy, understood all my symptoms. Confirmed I was to be referred to my consultant Dr Greer at Spire Wellesley Southend However received an e-mail to advise I was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... See more
Company replied
Easy to book appointment however one of the specialists offered as “best fit” had no appointments for the next 5 months. Managed to book an appointment for a Video call a little over a week away. Foll... See more
Company replied
Doctors and physical therapists give fast, excellent medical care and quick scans. However, the online website is very confusing and makes it hard to find your paperwork. It is also highly annoying be... See more
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Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Quick physio appointment
Quick physio appointment, with really helpful feedback. Also the Lucy virtual app is great for teaching me how to do the exercises and reminding me to do them.
11 June 2026
Reply from HBSUK
We appreciate your feedback. We're pleased to hear you received a quick appointment, helpful feedback, and find the virtual app beneficial for your exercises.
First time using service and it was so simple
First time using service and it was so simple, got some great information and exercises for my condition
9 June 2026
Reply from HBSUK
We're pleased you found our service simple and received great information and exercises. Thank you for your positive feedback!
Very efficient and made the process so…
Very efficient and made the process so user friendly
6 June 2026
Reply from HBSUK
We're so glad our process was efficient and user-friendly for you. Thank you!
Fast service and I was put in touch…
Fast service and I was put in touch with a specialist who was knowledgeable and helpful.
10 June 2026
Reply from HBSUK
We appreciate your feedback! We're glad our service was fast and that our clinician was knowledgeable and helpful.
The video call with the physiotherapist…
The video call with the physiotherapist was really good. I was a bit skeptical, but the quality of the video and the sound was good, I could understand everything and he was listening carefully. He asked me a lot of questions and provided me with an immediate feedback and gave me some exercises on the app.
11 June 2026
Reply from HBSUK
We're glad to hear you had such a positive experience with your video call! It's wonderful that the quality was good and that our clinician provided clear feedback and exercises. Thank you for sharing your positive feedback.
Very fast response
Very fast response, detailed questions to understand my condition in order to correctly progress my treatment and very helpful with tips on what to do in the meantime.
4 June 2026
Reply from HBSUK
We are glad to hear that our team provided a fast response and helpful guidance. Your positive feedback is greatly appreciated.
Reply from HBSUK
We're glad it was easy to arrange and you received helpful advice and speedy follow-up. Thank you!
Friendly and helpful
Friendly, prompt. Advised where I could be referred to and what would happen next. Happy to do online again if needed.
10 June 2026
Reply from HBSUK
We're glad to hear you found our service friendly and prompt! We appreciate your positive feedback and are pleased you'd use us again.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience with our team.
Reply from HBSUK
We're glad our service was convenient and easy to use, fitting well with your work. Thank you for your feedback!
From start to getting the appointment…
From start to getting the appointment with a specialist was so straight forward, I called on Tuesday & I’m seeing a specialist the following Tuesday that’s efficiency
9 June 2026
Reply from HBSUK
We are pleased to hear about your positive experience with scheduling an appointment so quickly. Thank you for sharing your feedback!
The consultant phoned exactly when he…
The consultant phoned exactly when he said he would. We had our consultation and then he organised for a Doctor to call me the next day.
10 June 2026
Reply from HBSUK
We're pleased to hear about your positive experience with our clinician and the prompt follow-up. Thank you for your feedback!
Booking process was easy and fast
Booking process was easy and fast. I am completely satisfied how I got a service I ordered.
12 June 2026
Reply from HBSUK
We appreciate your feedback! We are glad your booking was easy and fast, and you were satisfied with our service.
Big range of service
Appointments are accessible with good availability. Even the specialist will be available within a month.
11 June 2026
Reply from HBSUK
We are glad to hear about your positive experience with appointment availability. We appreciate your feedback.
Process was slow
3 June 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Super easy to book an initial…
Super easy to book an initial appointment. Clear and complete assessment, referral appointment made for me and approval obtained from insurance company on my behalf. Excellent service
4 June 2026
Reply from HBSUK
We appreciate your positive feedback! We're glad you found it easy to book and that we could assist you.
Virtual Lucy - quick route to specialist help
Virtual Lucy have provided me with a quick route to advice and treatment relating to sciatica. Booking an appointment has been easy through their online portal, finding skilled physio's to talk with about the issue has been easy and they've allowed me to navigate through a care pathway really quickly.
8 June 2026
Reply from HBSUK
We're glad to hear that our service provided a quick route to advice and treatment. It's great that booking was easy and our team could assist you effectively.
Very professional in asking and…
Very professional in asking and explaining everything from start to finish really really good service and booking process
10 June 2026
Reply from HBSUK
We appreciate your positive feedback! We're pleased to hear our service and booking process were excellent from start to finish.
I couldn’t believe how fast and easy it…
I couldn’t believe how fast and easy it was to be booked to speak to a physio on Video call. Amy Bennett was excellent, had me doing lots of movements. And made me fill better about my injury. Many thanks to her and virtual lucy.
11 June 2026
Reply from HBSUK
We are pleased to hear about your positive experience with our video call service and the excellent care you received. Thank you for sharing your feedback.
Really struggle with these virtual…
Really struggle with these virtual appointments, second time I've had one and not been able to dial in. Previously have had a couple of occasions where follow ups don't get made. Lastly my most recent phone appointment resulted in me getting an appointment miles away (they input the wrong post code) and then turned out they couldn't cancel it.
5 June 2026
Reply from HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
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