I appreciate your help. I found it difficult to navigate through your site to find documents relevant to the process itself. And please, please stop spamming customers with surveys after every step o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had three assessments ,online and buy telephone.But I'm not sure 3 was necessary.I was pleased the last assesment resulted in action and have a scan being booked in .Im hoping that after my sc... See more
Company replied
Contacted due to Lower Back Pain. Easy to access and book an appointment for the help I needed. Spoke to a Physio who discussed my symptoms and came up with an exercise plan and arranged a follow up... See more
Physio rang me right on time and was super friendly and helpful. Gave some sound advice asking questions about my symptoms and promptimg me to give as much detail as possible. I felt reassured as to t... See more
Company replied
Company details
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6K reviews
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Great service
I was given an appointment with a consultant within 2 days and then an mri scan booked for 3 days later and follow up appointment with consultant 3 working days later. So efficient. Thank you.
22 May 2026
Reply from HBSUK
We are delighted to hear about your efficient experience with us. Thank you for sharing your positive feedback!
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Reply from HBSUK
We're glad we could assist you quickly and efficiently. Than you for your positive review!
Reply from HBSUK
We appreciate your feedback. We're glad you found our staff helpful and our service great.
Really clear instructions on exercises
18 May 2026
Reply from HBSUK
We're pleased to hear you found our exercise instructions clear. We appreciate your feedback!
Call audio don’t work on hospitals…
Call audio don’t work on hospitals side, 0 attempt to fix it just cancelled the appointment and said someone will be in touch to rebook which they haven’t
26 May 2026
Reply from HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback. I have asked a member of our team to contact you, in the meantime If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
My concerns were listened to and the…
My concerns were listened to and the doctor was patient, courteous and thorough.
6 May 2026
Reply from HBSUK
We appreciate your feedback. We're glad your concerns were heard and our clinician was patient and thorough.
Great experience with Virtual Lucy
Great experience - very fast appointment, clear advice and guidance, super fast referral and follow up. Couldnt ask for more!
18 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad you had a great experience with our fast appointments, clear advice, and quick follow-up.
Knowledgeable about which exercises are…
Knowledgeable about which exercises are best suited for me and implementing a plan which is followed thru every 2 weeks. Although today’s scheduled appointed was missed.
27 May 2026
Reply from HBSUK
Thank you for your positive feedback on our exercise plans. We appreciate your feedback.
I had my online consult via HBS…
I had my online consult via HBS clinicians and specialists. From the assessment to the actual physio sessions are managed and acted in a timely manner. Also, the access to the online interface provides easy access to documents and assessment
27 May 2026
Reply from HBSUK
We're glad to hear you had a positive experience with our clinicians and found our services timely and accessible. Thank you for your feedback!
Questionairs seem a waste of time
I spent more than 20 minutes filling in questionnaires prior to one of your people calling me. Then, when you called, you asked the exact same questions which I had already answered in the questionnaires, despite saying you had already read it. Also, you may want to review the questions you ask people. For example. (Q) when does your knee hurt? (A) ONLY when i walk down hill for prolonged periods. Next question. Does it hurt when you are in bed at night? (A) No, as I said, it only hursts when I walk down hill for prolonged periods. Next question. Does it hurt when you wake up in a morning? (A) No, as I said before, it only hurst when I walk down hill for prolonged periods.
26 May 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to look into your feedback in more detail. Please email us on support@hbsuk.co.uk.
Virtual Lucy is an excellent concept
Virtual Lucy is an excellent concept. Made getting help so easy. Wish all healthcare was this easy!!
18 May 2026
Reply from HBSUK
We're pleased you found the HBS Platform helpful and easy to use! We appreciate your feedback.
Reply from HBSUK
We're glad you found booking and our communication easy. Thank you for your feedback.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Quick, easy, responsive service
Physio was really helpful and quick. He listened well and came up with a sensible set of exercises to begin the road to recovery.
22 May 2026
Reply from HBSUK
We're glad to hear your session was helpful and quick. It's wonderful that the exercises are aiding your recovery.
complete waste of time
complete waste of time, tried booking only available mri which was 1.5 hour away from my address, when i went back to axa they coluld book one 20 mins away. and now have to start all over again. was hounded by phone calls from the team to set up the mri and then told it was for my knee (actually my ankle).
21 May 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Reply from HBSUK
We're glad you found our system timely and well-designed. Thank you!
Nerve compression
Understanding the core reason for the issue and suggesting multiple solutions to ease out the problem
26 May 2026
Reply from HBSUK
We're pleased to hear that our solutions were helpful. We appreciate your positive feedback.
Reply from HBSUK
We appreciate your feedback and are glad our team was knowledgeable, pleasant, and polite.
Reply from HBSUK
We're glad you enjoyed our service and found our help and advice useful. Thank you for your feedback!
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