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Solo Health Collective Reviews 

61
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's professionalism, attentiveness, and helpfulness. Many people noted the quick response times and personalized support, making interactions pleasant and efficient. The overall service is described as easy to work with, simplifying the often-complex process of navigating healthcare. However, some customers noted concerns about the cost and comprehensiveness of coverage, with a few finding deductibles and copays to be high. Some people also felt that the plans were more akin to 'catastrophic healthcare' and a few experienced initial denials based on health conditions.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting it as easy to access,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the responsiveness, helpfulness, and... See more

Service

People report positive experiences with service, highlighting the helpfulness and accessibility of the... See more

Response time

Customers consistently note positive experiences with response times, highlighting the helpfulness and... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the costs to be high, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Allison and Brian were incredibly responsive and helpful when we signed up for Solo Health Collective. They went above and beyond, making time for phone calls whenever we had questions. The same was t... See more

Company replied

Rated 5 out of 5 stars

The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotte... See more

Company replied

Rated 5 out of 5 stars

I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistan... See more

Company replied

Rated 5 out of 5 stars

Kylie and the entire team at Solo are top notch in professionalism, communication and service. Working as an entrepreneur can be tricky when it comes to health insurance, but we have been members for... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Health Consultant

About Solo Health Collective

Written by the company

Solo-May-24-1

Solo Health Collective is a first-of-its-kind health plan solution built exclusively for independent professionals and solopreneurs. We believe that being self-employed shouldn’t mean sacrificing healthcare quality or affordability. That’s why we created a smarter, more cost-effective, and transparent alternative to traditional insurance.

Solo members gain access to a national PPO network (MultiPlan PHCS), a major medical plan, and prescription drug coverage. Members establish their own self-funded health plan and join the Vault Health Captive—a regulated insurance entity. This structure not only lowers costs but also empowers members to take control of their health spending, with plans that prioritize both freedom and financial sustainability.

We serve a growing base of independent businesses across the country and are rapidly expanding through strategic partnerships with organizations like the Freelancers Union and Rlty.co. Members can choose from three deductible tiers—including two HSA-eligible options —and enjoy coverage that includes preventive care, maternity, urgent care, mental health services, and more.

All plans are supported by our white-glove concierge team, ensuring expert support with claims, eligibility, and provider coordination. Our members also benefit from an open network option, allowing them to see any provider willing to work with Vault—even outside the PPO.

Whether you’re a freelancer, consultant, real estate agent, or creative entrepreneur, Solo is built with your independence in mind. We help you navigate the healthcare system with confidence—and reward you with simplicity, savings, and trusted support every step of the way.

Create Your Plan Today

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

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4.6

All reviews

(61)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

An extremely diligent level of care and attention

I am a solo business owner and had to find new insurance for myself this year. My previous premium had shot up and it was too much for me to easily afford. I did some research and found out about Solo Health via a Reddit thread. However there was not a lot of information about it available.
I took a shot and book an intro call and made a list of questions about care/premiums and all of the gnarly things involved in picking new insurance.

I tried to book an appointment with my PCP but because of the way that the medical/carrier system operates Solo Health and the carrier were not showing up in the system. A representative from Solo Health immediately*** jumped on the case and has been working diligently to get the issue solved for me - as well as providing me daily updates on the issue.

From the beginning the level of communication has been very personal, attentive and extremely responsive -- I am super thankful for the help!

6 May 2025
Solo Health Collective logo

Reply from Solo Health Collective

Hi Maurice, thank you for the review! I'm so glad that we were able to help get this issue resolved. Please reach out if you need assistance with your plan in the future. We are always happy to help.

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