H&B Exclusive Reviews 310

It was a very good service and conversation with the customer service department in all cases.

I chose to buy my gravel bike from H&B Exclusive because I care deeply about sustainability and wanted a refurbished bike rather than using more of the planet’s resources on something new.

Your communication about quality, a thorough refurbishment process with replaced wear parts, and a 15‑month warranty convinced me to pay a premium compared with other used options.

Unfortunately, my experience has been the opposite of what I expected.

I am female and 53 years with a weigh of 58 kg and after riding about 3,200 km, mostly riding on the road with some forest/gravel), two independent mechanics have concluded that a very long list of parts needed to be replaced: almost the entire drivetrain, multiple bearings, both brake calipers, an AXS shifter and the AXS battery as well.

The latest repair bill after my first season is more than 7,800 DKK – (€ 1.043) one third of what I paid for the bike 5 month ago

Despite this, H&B Exclusive has repeatedly referred to this as “normal” wear and offered no meaningful help, apart from suggesting that I should send the dead battery to the Netherlands at my own cost.

For a bike that was sold as “thoroughly refurbished”, checked on many points and “technically not inferior to a new bicycle”, backed by a 15‑month warranty, I find this response extremely disappointing.

I still believe in the idea of refurbished bikes as a sustainable solution, it is exactly why I chose H&B Exclusive – but my personal experience with this bike and the handling of my case does not match the promises in your marketing and on your website.

I hope you will take this kind of feedback seriously, because trust in refurbished products depends on the refurbishment and the warranty actually working in practice, not just in communication.

We found this store online and, after a few messages, decided to take a leap of faith and order an e-MTB. To be honest, we were a bit skeptical at first since no full diagnosis was provided — but everything turned out absolutely perfect.
The bike arrived in Romania within 4 days, with shipping (FEDEX) included in the price. It was exactly as described – no hidden flaws or defects. We also took it for a professional check, and the battery health was confirmed at 100%, number of KM confirmed.
We are genuinely impressed and very happy with the purchase. It’s rare to find this level of reliability when buying online. We would confidently recommend this store to anyone, and we will definitely come back to this store for our next bike. Thank you!

This company is a scam. The price on the website was 1749 different than when I arrived 2099 I come to this shop 200km away, probably because I'm not Dutch. They refused to give me any discount for their mistake. I don't recommend them. They're scammers and racists.

I purchased two bikes — Cube Reaction Hybrid Pro 625 29 and Cube Reaction Hybrid Race 750 29 — from H&B Exclusive, and I am extremely satisfied with the entire transaction.

The bikes arrived in excellent condition, exactly as described. The communication with the seller was outstanding — professional service from the very beginning of the sale all the way through to the smooth delivery to Poland. At every stage, I could count on quick responses and full support.

I can wholeheartedly recommend H&B Exclusive — you can confidently purchase a bike (or even several) from them. Full professionalism and an honest approach to the customer!

The bike was received within 8 days. The appearance corresponded to the photos and exceeded my expectations. Assembling the bike took me about 1 hour because it was the first time I saw a high-end electric bike. I tested the bike the same day and it is in excellent condition. It has already traveled 25 km and is holding up beautifully.

The bike shop is extremely accurate and fast in communication and delivery. I hope they have many satisfied customers in the future and I highly recommend them.

I ordered an ebike and received it in about 10 days. They kept me posted with the status of the order the whole time and answered all my questions.
Very professional!
And the bike looks and works like new!
I will consider buying from them again in the future.

Amazing shop! I ordered a bike during the holiday season and it was shipped immediately. Super fast responses in all chats, and very well packed. They forgot to include the charger for SRAM AXS, but I contacted support and they sent it to me almost immediately.
On top of that, they had the best price on the market for an almost new bike. I highly recommend them!

They dealt with my problem in an efficient and helpful manner. All staff were extremely professional when handling the case

Bike purchase went smoothly, delivery was fast.
Minor issue resolved with excellent communication and service.

I was enquiring about purchase of a bike from HB exclusive. They were very helpful to give me time to get the money together as it didn't qualify at my work for Bike to Work Scheme. Even though I decided against buying it myself innthe end and go for new bike instead somewhere else, they were understanding.

The bike arrived on time and packaged well. I had a problem with the hydraulic seat post and wrote the helpdesk. They were responsive, professional and most importantly, assisted me to resolve the issue. Many thanks to the support team!

I bought a refurbished Specialized e-bike from H&B. It was 95% assembled and I completed the assembly without any difficulties. I raised an issue in relation to the frame size and Rick took the time to not alone answer my email but also to phone me with detailed and very helpful guidance. I am happy to compliment Rick on his first class customer care manner. I can recommend H&B and I would be happy to shop there again in the future.

Ordering the bike was fast and easy. I had a small issue with the bike after a few months of owning it and everything was handled under warranty.
The service department always reacted fast and friendly.

Bought an e-Bike through H&B Exclusive and was very pleased with the delivery time, the bike itself and the after sales service. Very genuine service to provide you with a great experience. Would buy again.

Perfect from A to Z.
Very quick Shipping, the packing was super.
The fork plug was missing and I have been reimbursed in 3 days for this part.
Very reactive after sales !
Thanks

I placed the order on Sunday and I have this beautiful bike already on Thursday morning. Right what I expected. Pre-sale I had the support I needed, and throughout the entire process, they were responsive and attentive.

I had just finished a disheartening and incredibly frustrating experience with another company, and I was a little nervous and anxious, but now all I regret is not finding you guys earlier.

Absolutely recommended!

I bought a Cube Stereo Hybrid 160 e-bike. I am very happy with it. The bike was purchased with shipping to Poland, which arrived on the third day. The bike was packed in a solid, thick box. The technical condition of the used bike was very good. The bike was ready to ride, all components were checked and lubricated. The gears and brakes worked properly. Great telephone contact since the purchase. I had a comment on the rear shock absorber and received immediate technical support. If you are wondering, like me, whether shopping is safe, the answer is yes. I will definitely come back here for another bike.

I ordered my bike and received it in 4 hours! Incredible service. In a box like new, easy to assemble. Highly recommended.

I had bought an Orbea from the company and it was delivered really quickly. A small piece was missing unfortunately but I contacted them and the support was really kind and helped solve this problem perfectly. I can recommend to consider this shop as their support is great.