Hawes & Curtis Reviews 

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TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more

Company replied

Rated 5 out of 5 stars

As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more

Rated 5 out of 5 stars

I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more

Rated 5 out of 5 stars

I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!


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3.8

Great

TrustScore 4 out of 5

728 reviews

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3.8

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(728)

1 review in the last 12 months

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Rated 1 out of 5 stars

Ordered paid for was never delivered!

Cancelled some items ordered saying they were unavailable weeks after the order was placed. 2 months post order still waiting for delivery of items that were now canceled from the order!

3 April 2023
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Reply from Hawes & Curtis

Hi Leigh,

Thank you for your review.

I'm sorry to hear that. I can see from our records that one of our team members has contacted you in regards to the out of stock item. As we have not received a response within 4 days, the items has been refunded, as per the instructions within the email.

It seems that the rest of the order has been delivered on Monday. 

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com.

H&C CS

Rated 5 out of 5 stars

Loving Hawes and Curtis!

The website was easy to use, the delivery was speedy and fairly priced considering the items came from the UK to Australia.
The items were well packed. The items fit perfectly and are exactly as advertised on their site. This is the first time I have shopped with Hawes and Curtis and I’m loving it. I have already made my second order and it’s already on its way. Although I have only just received the shoes, belt and shirt, the quality seems very good for the price. I’m very impressed so far with everything! I really love the dark brown suede on the brown loafers! The stitching is neat and tight and the leather sole seems a good combination of flexible but hard wearing. The Blake stitching is neat and sturdy and to ensure longer lasting soles because I do a lot of walking in my shoes I will have my cobbler put some thin Vibram rubber no slip protectors on half of the sole.

8 April 2023
Rated 3 out of 5 stars

The biggest issue was the sizing

The biggest issue was the sizing. I went with your sizing and was way to small...cost me $70 to send it back...not very impressed.
I went exactly by your sizing guide and had my wife check the measurements. When it came it was at least 2 sizes to small

27 March 2023
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Reply from Hawes & Curtis

Hi Keith,

Thank you for your review. 

We are sorry that the coat you purchased did not fit as expected. 

We would recommend our customers check the size guide that is available for each product before making a purchase. Our Customer Service Team is also happy to provide advice if needed. We do appreciate your providing us with the feedback though. 

I can see that the refund has been requested for this item as the exchange size is out of stock. We apologise for this issue.

Should you have any further questions, please do not hesitate to contact us at customerservice@hawesandcurtis.com.

H&C CS Team

Rated 1 out of 5 stars
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Reply from Hawes & Curtis

Hi Sue,

Thank you for your review.

I'm sorry to hear that. I can see from our records that your parcel has been delivered on 17/4. If this is not the case, please get in touch with us.

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com.

H&C CS

Rated 4 out of 5 stars

Seamless order process, fabulous product

The order process was seamless and helpful when selecting size. I received the 2 shirts I ordered within 2 weeks to a regional town in Australia. The twill semi fitted shirt is just so beautifully made and fits well. The other shirt with pretty buttons and loops also fitted well, although the longer cuffs are very snug on my arms and I have turned the cuff up. The fabric is a lighter cotton than I expected, but still a very pretty shirt with a skirt or pants. I have recommended this site to a friend. Many thanks. Diane

22 March 2023
Rated 5 out of 5 stars

Great Prices and Well built website.

Glad to some incredible savings on the website. As an Australian Buyer, it can be hard to find European products at an affordable price due to currency exchanges etc. Thankfully I was able to find some reasonably priced deals on shirts that seem extremely high quality from what I could tell on the website.

I also appreciated the fact that H&C use close-ups of their shirts to show in high detail what the shirt actually looks like giving me confidence in buying. In my experience ordering online can be touch and go as image quality is not always a top priority. Extremely well put together store guys and I'm excited to receive the product and will be shopping here again.

2 April 2023
Rated 2 out of 5 stars

Slow postage

Ordered on a Monday but not sent until 6 days later!!!! It should have been posted the next day! So, slow service! Also I thought I was buying from an Australian website as the website had au after it, but it was from the UK. If I had known I would not have bought because it takes too long to get to Australia!

30 March 2023
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Reply from Hawes & Curtis

Hi,

Thank you for your recent review.

We appreciate you taking the time to provide us with your feedback. We are constantly striving to improve our products and we always welcome comments from our customers for continual development. 

Should you need any further information, please do not hesitate to contact me.

Kind regards,

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