Very easy order process. Extremely quick delivery; I completed my order Tuesday 9.30pm and the flowers were delivered by Wednesday 10.30am. The flowers arrived in good order and were gratefully rece... See more
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Review summary
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Great customer service, an ordering issue from my end was very quickly dealt with by Megan, and followed up regularly and effectively. My mother was very happy with the flowers received. Will use agai... See more
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Flowers arrived on time, they were stunning and looked very elegant. Some flowers were still in bud which was an absolute plus. Very happy and would definitely order again. Definitely recommend buying... See more
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Re order 2282607 I made an order last night but due to a technical blip my end two identical Orders were made resulting in two debits to My account. I emailed immediately I realised and had an resp... See more
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Company details
Written by the company
Haute Florist is a luxury online florist delivering beautifully handcrafted bouquets, elegant hatboxes and thoughtful gifts across the UK, seven days a week. Every arrangement is designed by our artisan florists using premium quality stems, carefully sourced from trusted growers to ensure exceptional freshness, longevity and style. Inspired by fashion, interiors and modern luxury, Haute Florist creates bouquets that are as beautiful to receive as they are to display. From timeless roses and seasonal favourites to contemporary floral designs, every bouquet is thoughtfully arranged and presented in our signature luxury packaging, making every delivery feel truly special. Whether you're celebrating a birthday, anniversary, new home, new baby or simply sending flowers "just because", our collections are designed to help you mark life's meaningful moments with elegance. We also offer luxury hampers, gift sets, plants and home accessories, allowing you to create memorable gifting experiences for every occasion. At Haute Florist, we believe flowers are more than a gift, they're a way to celebrate, comfort, connect and bring everyday luxury into people's lives. Our mission is simple, to deliver exceptional flowers and unforgettable experiences, one bouquet at a time.
Contact info
United Kingdom
- hauteflorist.co.uk
3.1
Average
7K reviews
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Delivery arrived late and when I…
Delivery arrived late and when I emailed to cancel the order I was told that the next day it had been delivered. Requested a partial refund which they refused. After several emails and pointing out consumer law I got a refund on the delivery. It wouldn't be so bad if you are spending £20 -£30 but when you spend over £50 plus then its not a luxury experience and service you'd expect. Needless to say I won't be using them again.
11 June 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We are truly sorry to hear about the significant issues you experienced with your recent order, including the late delivery and the difficulties in resolving the refund for delivery. We acknowledge your disappointment with the service received. We are reviewing our processes to prevent similar situations.
Kind regards,
Rosie
Great service and product
Great service and product! Professional good communication throughout the entire process. Thanks
8 June 2026
Unprompted review
Reply from Haute Florist
Hello Tatiana,
We're so glad you had a great experience with our service and product! We appreciate your kind words and positive feedback.
Kind regards,
Tom
Recipient was very happy with the…
Recipient was very happy with the flowers
8 June 2026
Unprompted review
Reply from Haute Florist
Hello Caron,
We are so glad the recipient loved the flowers!
Kind regards,
Rosie
The delivery was delayed and flowers…
The delivery was delayed and flowers arrived 4 days after the delivery date for a birthday. Contacted them and no help just acknowledged it was frustrating. I wouldn’t recommend using them at all.
14 June 2026
Unprompted review
Reply from Haute Florist
Hello Sophie,
Thank you for your review.
We are sorry to hear your order did not arrive on the expected date.
We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.
Kind regards,
Katie
Can buy much better from a supermarket
Ordered a medium bouquet for my friends 40th birthday. When they arrived the stems are broken and floppy and the bouquet much smaller than expected for the cost. Contacted customer service who advised they saw no issue with the bouquet received despite sending pictures and videos. Expected so much more and very disappointed. Have bought much nicer flowers from the supermarket.
13 June 2026
Unprompted review
Reply from Haute Florist
Hello Lauren,
We are truly sorry the birthday bouquet arrived damaged and smaller than expected. This is not what we would expect. I have requested information to investigate this further.
Kind regards,
Rosie
My friends kindly sent me flowers…
My friends kindly sent me flowers during my illness, but they arrived three days late. Unfortunately, when they were delivered, the flowers were completely wilted and dried out. They were in such poor condition that I had to throw them away within an hour.
I felt especially sorry for my friends, who paid for a gift that arrived unusable. They have already contacted your team about this issue, but their concerns appear to have been ignored.
Delivering flowers in this condition is unacceptable, and I hope you will address this matter properly and respond to the complaint. Based on my experience, I can understand why there are so many one-star reviews. VERY DISAPPOINTING
6 June 2026
Unprompted review
Reply from Haute Florist
Hello,
Thank you for your review.
We are sorry to hear that the bouquet you received was not what you were expecting.
I can see that we have been in contact regarding your concerns, and following a review of the images provided, we can confirm that the advice given by our Customer Support team was correct. We have not identified any issues with the size or quality of the bouquet based on the photographs received.
Thank you for giving us the opportunity to review your concerns.
Kind regards,
Tom
Happy with Haute Flower
Happy with Haute Flower, flowers arrived to my friend on time and she said they were lovely. Great that they have options for safe flowers for people who own cats. Would use again.
5 June 2026
Unprompted review
Reply from Haute Florist
Hello Catherine,
We are so happy to hear your friend loved the flowers and they arrived on time! We appreciate you highlighting our cat-safe options. Thank you for your kind feedback.
Kind regards,
Rosie
Reply from Haute Florist
Hello Diane,
Thank you for your 5-star review.
Kind regards,
Tom
Reply from Haute Florist
Hello Ailsa,
We're glad to hear your flowers arrived on time and were beautiful. Thank you!
Kind regards,
Rosie
The Royal mail said they didn't…
The Royal mail said they didn't deliver, asked to reschedule, then said they were delivered, a bit confusing. The flowers were loved so all good
5 June 2026
Unprompted review
Reply from Haute Florist
Hello,
We appreciate your feedback. We are glad the flowers were loved, despite the delivery confusion. We will review this process.
Kind regards,
Tom
Bought a large bunch of flowers mother…
Bought a large bunch of flowers mother care ones, cost over £40 would have been better going to Aldi not worth the money espywhen supposed to be large
12 June 2026
Unprompted review
Reply from Haute Florist
Hello Andy,
Thank you for your review.
We are sorry that the flowers did not meet your expectations in terms of size and value. I have requested further information.
Kind regards,
Rosie
Easier ordering, lovely flowers!
Easier ordering, flowers arrived in good timeframe. Communication was good and recipient very happy with quality of flowers. Thank you!
4 June 2026
Unprompted review
Reply from Haute Florist
Hello Teresa,
We're so glad to hear your ordering was easy and the flowers arrived promptly. We appreciate your kind words!
Kind regards,
Rosie
Sun-kissed Sensation bouquet
I ordered a bouquet of flowers on the evening of the 9th June and they were delivered on 10th June. The flowers are absolutely beautiful. Thank you
10 June 2026
Unprompted review
Reply from Haute Florist
Hello Helen,
We are so glad to hear you loved the beautiful flowers and their prompt delivery! Thank you for your kind words.
Kind regards,
Tom
Really lovely flowers thank you
3 June 2026
Unprompted review
Reply from Haute Florist
Hello Fiona,
We are so pleased you loved the flowers! Thank you for your kind words.
Kind regards,
Tom
Very beautiful bouquet 💐
Very beautiful bouquet 💐! Very pleased with cost and delivery thank you !!
2 June 2026
Unprompted review
Reply from Haute Florist
Hello,
We are so glad you loved the beautiful bouquet! We appreciate your kind words about the cost and delivery. Thank you for your feedback!
Kind regards,
Rosie
Reply from Haute Florist
Hello Tohfeh,
We're happy to hear that our service was timely and reliable. We appreciate your positive feedback.
Kind regards,
Tom
Stunningly beautiful bouquet
Stunningly beautiful bouquet. Would highly recommend.
3 June 2026
Unprompted review
Reply from Haute Florist
Hello Thomas,
We are so pleased you loved the beautiful bouquet! Thank you for your kind recommendation.
Kind regards,
Rosie
Well received birthday gift.
Sent as a birthday present, with a vase and chocolates, it was enjoyed for all of ten days before it started to fade.
This was the first time I have used the company and I am encouraged to use them again. Customer Service were also very helpful.
28 May 2026
Unprompted review
Reply from Haute Florist
Hello Susan,
We are so glad to hear you enjoyed the birthday present and that our customer service was helpful. We appreciate your kind words and look forward to serving you again.
Kind regards,
Rosie
Beautiful flowers and good delivery
Beautiful flowers and good delivery. 👍
3 June 2026
Unprompted review
Reply from Haute Florist
Hello Lesley,
We are so glad you enjoyed our beautiful flowers and delivery. Thank you for your kind words!
Kind regards,
Tom
Late night order for next day delivery!
I decided at 21.45 that I wanted to send a bouquet to my mother for the next day. I ordered a bouquet and it arrived, as promised, the next day …and it was stunning. It looked exactly how it was represented in the photo on the website.
2 June 2026
Unprompted review
Reply from Haute Florist
Hello Sam,
We are so pleased to hear that we could help you send such a beautiful bouquet to your mother on time. We appreciate your kind words!
Kind regards,
Rosie
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