Haunted Houses Events Ltd Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and guides for being exceptionally welcoming, friendly, and knowledgeable throughout the entire evening. Visitors consistently highlight the atmospheric locations and engaging equipment that make these paranormal investigations truly memorable and fun. Guests often mention feeling safe and well-supported while exploring dark spaces and testing various investigative devices. Some reviewers were not happy with missing equipment, rushed event schedules, or occasional disruptive participant behavior during their visits. A few people also felt that certain activities fell short of expectations due to unfulfilled promises or poor event organization.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently describing the hosts as friendly,... See more

User experience

People report positive experiences with user experience, highlighting how welcoming and friendly the hosts... See more

Location

Reviewers highlight positive aspects of location, praising the creepy and entertaining atmosphere across... See more

Service

Customers consistently note positive experiences with service, highlighting that team members are... See more

Product

Users describe ambiguous interactions with product, as many reviewers praised the great range of ghost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to four cross inn Cannock our team leaders were Claire and Sonia , we had a very active night . One negative but personal preference , when me and Liz were told we could go around on our own , we... See more

Company replied

Rated 5 out of 5 stars

We attended Shrewsbury Prison on Saturday evening as a group of 6.. the whole experience was amazing. Laura was our leader, she was friendly and well informed and very enthusiastic. We thoroughly enj... See more

Company replied

Rated 5 out of 5 stars

We joined Haunted Houses for our Halloween Spooktacular at the fabulous Pen Y lan- Tracy was our team leader and she was absolutely fantastic. She gave our newbies that had joined us all the informati... See more

Company replied

Rated 5 out of 5 stars

I spent an amazing 5 hours at Rycroft Hall with my daughter. Ive always been fascinated by the paranormal but had never been to an organised event before , always too scared!! I experienced objects... See more

Company replied


Company details

  1. Event Planner
  2. Corporate Entertainment Service
  3. Event Ticket Seller
  4. Event Venue
  5. Ghost Town
  6. Tour Operator

Written by the company

Overnight ghost hunting events & ghost hunts across the UK in haunted prisons, castles & halls. Small groups, no actors, £20 deposit from £36pp. Since 2014, Haunted Houses Events has been delivering thrilling and immersive ghost hunts for daring and curious thrill-seekers across the United Kingdom. Our mission is to provide extraordinary and unforgettable experiences that combine spine-tingling excitement with a strong emphasis on safety, respect, and fun. We have built a sterling reputation for exceptional customer service and an unwavering passion for the paranormal. Our ghost hunts offer guests a rare chance to step into the unknown and explore some of the most notoriously haunted locations in the UK—castles, prisons, abandoned hospitals, stately homes, and more. With every event, we aim to bring each site’s chilling history to life, offering not only a true ghost hunting experience but also a deeper understanding of the supernatural stories that linger in the shadows. At Haunted Houses Events, we’re proud to be known for our welcoming and inclusive atmosphere. Our goal is to be the UK’s most friendly ghost hunt provider—where every guest, whether a first-time ghost hunter or a seasoned investigator, feels comfortable, supported, and part of something special. We believe in creating memories that last a lifetime, with ghost hunts that are professionally run, passionately delivered, and always people-focused. Join us—and prepare for an incredible journey into the unknown.#


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been to a few events with haunted…

I've been to a few events with haunted houses now and every single time the events are great and get better each time. I go on my own and there still all welcoming and fun and can also have a laugh with them too. I've recommended and recommend them to anyone that wants to go on a ghost hunt. They make it easy to understand aswell as letting you try your own things too for your own experiences.

1 February 2025
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Hi Leon,

Thank you so much for your fantastic review! It truly means a lot to us to hear that you've enjoyed every event and that they just keep getting better! We love welcoming solo guests like yourself, and it's great to know you feel included, have fun, and can have a laugh with us along the way.

Your recommendations are hugely appreciated, and we're so pleased you enjoy the balance of structured investigations and the freedom to explore your own experiences.

We can't wait to see you on another ghost hunt soon! 👻

Best wishes,
Kit & The Haunted Houses Team

Rated 5 out of 5 stars

This was our very first ghost hunt at…

This was our very first ghost hunt at Shrewsbury Prison, the team were great, we had a few experiences big thank you to Michelle and Darren. Looking forward to doing it again with the team ☺️

1 February 2025
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Hi Karen,

Thank you for your wonderful review! We're so pleased that your first-ever ghost hunt at Shrewsbury Prison was such a great experience. It’s fantastic to hear that you had some paranormal moments along the way!

A big thank you from us to Michelle and Darren—they’ll be thrilled to know they made your night extra special. We’d love to welcome you back for another investigation soon! 👻

Looking forward to ghost hunting with you again!

Best wishes,
Kit & The Haunted Houses Team

Rated 5 out of 5 stars

Had a great time

Had a great time.
Our hosts Laura and Kai were amazing. Not much activity but they kept our hopes up and kept trying with their best efforts. Cannot fault them.

1 February 2025
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Hi Tyler,

Thank you for your review! We’re so glad you had a great time, even if the activity was a little quiet on this occasion. That’s the unpredictable nature of the paranormal, but it’s fantastic to hear that Laura and Kai kept the energy up and gave it their all throughout the night.

We really appreciate your kind words and hope to see you on another ghost hunt soon—maybe next time the spirits will be a little more talkative! 👻

Best wishes,
Kit & The Haunted Houses Team

Rated 5 out of 5 stars

Lovely evening

Lovely evening. Fabulous hosts. Used a variety of equipment. Would deffinately go again and will be booking another event after Christmas.

14 December 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Hi Nicola,

Thank you for your lovely review! We're so pleased you had a fabulous evening and enjoyed the variety of equipment we use during our investigations. It’s fantastic to hear that you’re already planning to book another event after Christmas—we’d love to welcome you back for another ghost hunt! 👻

Looking forward to seeing you again soon!

Best wishes,
Kit & The Haunted Houses Team

Rated 5 out of 5 stars

Had a great time at the four crosses…

Had a great time at the four crosses inn,the hosts were all so lovely, friendly and made us feel very welcome,will definitely be booking again with them .

14 December 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you so much Sarah, for your wonderful review!

We're thrilled to hear you had such a great time at The Four Crosses Inn. It was our pleasure to make you feel welcome, and we can’t wait to host you again soon. See you next time!

Haunted Houses Events Team

Rated 5 out of 5 stars

Ryecroft Hall - Fantastic night

We had a fantastic night at ryecroft hall. Kai was a great host, made it fun and made sure everyone was involved (how they wanted to be involved). Lots of encouragement, lots of energy right to the end. Thoroughly enjoyed the night. I am a firm believer that the host and the rest of your group really make the night - so thank you!

6 December 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you so much, Nicola, for your lovely feedback!

We’re thrilled to hear you had a fantastic night at Ryecroft Hall and that Kai helped make the experience so enjoyable for everyone. We agree—having a great host and an amazing group truly makes the night special, and we’re so glad you felt the energy and encouragement throughout. We’ll be sure to pass your kind words on to Kai. We can’t wait to welcome you back for another unforgettable evening!

Best Regards,
Haunted Houses Events Team

Rated 1 out of 5 stars

Communication is appalling.

Have tried emailing, phoning , whats app and not once did you answer. My wife has been hospitalised today and I needed to get in contact with you regarding our booking. I'm actually now thinking haunted house events are a scam and just take your money. We was looking so forward to this experience tonight and actually saw a few places on your website where we wanted to vist in the future but unfortunately due to the lack of communication I won't bother.

4 December 2024
Unprompted review
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Reply from Haunted Houses Events Ltd

Dear, A.J

Thank you for your feedback. We’re sorry to hear about your disappointment and would like to clarify the situation.

We understand you reached out to us on the same day as your scheduled event, which unfortunately was a day our office is advertised to be closed. Our booking terms and conditions are in place to ensure fairness and consistency for all our guests, and we strive to communicate these clearly at the time of BOOKING, also sent on Monday prior to attendance in your event entry details.

Accommodating a last-minute change in this instance would have required us to cover 100% of the associated costs, which isn’t sustainable for our business. While we do our best to assist whenever possible, certain limitations prevent us from fulfilling every request outside of the agreed terms.

We genuinely value your feedback and appreciate you bringing this to our attention. If you’d like to discuss this further, we’d be happy to continue the conversation via email bookings@haunted-houses.co.uk

Kind regards,
Christopher
Haunted Houses Events Ltd

Rated 5 out of 5 stars

Ghost hunting adventure.

We had an amazing time with a great deal of activity. Our group and hosts were fun to be with which made the evening both extremely enjoyable, interesting and the activity most certainly kept us on our toes. Can't wait to go on yet another ghost hunting adventure and would give the hosts ten stars ✨️ if I could as they are a brilliant team. 👏🌟😊 👻

23 November 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you so much, Angela!

We’re over the moon to hear you had such an amazing time and that the activity kept you on your toes! It’s wonderful to know that the group and our hosts added to the fun and made the evening so enjoyable and interesting. Your kind words mean the world to us, and we’ll be sure to share your 10-star praise with the team—they’ll be thrilled! We can’t wait to welcome you back for yet another ghost hunting adventure soon!

Best Regards,
Haunted Houses Events and the HHE South Team

Rated 5 out of 5 stars

Bursledon Brick Works

The night was very active at times, with cat balls, rempod and bell being activated. We used the Ouija board and communicated with one of the former workers who seemed to be very much a ladies man! Communication was also made through headphones with another worker who had a nasty experience in the furnace! 👻Thank you spirits for an entertaining night....

23 November 2024
Unprompted review
Rated 4 out of 5 stars

30 East Drive 22/23 Nov

Just finished a night at 30 east drive. Hosts Jess and Laura were brilliant. Couldn’t have asked for better hosts. They were honest, fun, but also allowed us to be serious, have our time and were always checking on us during the night. I think because of them alone I couldn’t recommend the company more! Unfortunately we didn’t get a lot of activity, a few knocks, touches and words in the spirit box through the headphones.. but not the scary intense night we had hoped!! But we will of course go again, and hope to have the girls as our hosts again!! Thank you for being so attentive and friendly 💕

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Smithills hall

My husband and I went on our first ghost hunt last night at smithills hall and it was an absolutely amazing experience, the guides were all friendly, the experience as a whole was just mind blowing we definitely felt something and saw things, I got home and looked through my photos and I’ve caught a few strange things and I picked up a voice on one of my videos. I would 100 per cent recommend this I will most definitely be booking again. On behalf of Sam and Emma thank you to everyone in our group and to the haunted houses team and thank you for a great night.

26 October 2024
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much, Sam and Emma, for joining us at Smithills Hall and for sharing such a fantastic review! We’re thrilled to hear that your first ghost hunt was such an amazing experience, and that you both felt connected to the evening’s events. It sounds like you captured some fascinating evidence—those unexpected finds truly make each ghost hunt memorable! We’re grateful for your recommendation and look forward to welcoming you both back for another thrilling night with Haunted Houses Events. Thank you again, and see you soon!

Haunted Houses Events Team

Rated 5 out of 5 stars

Ghost hunt at smithills hall Saturday…

Ghost hunt at smithills hall Saturday 26th October 2024.
Highly recommended. Friendly staff and smaller group works.
Thank you for a good night 👌

26 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you, Loran, for sharing your experience with us! We’re delighted to hear that you enjoyed the ghost hunt at Smithills Hall and appreciated the friendly staff and smaller group setup. Your recommendation means a lot to us. We’d love to welcome you back for another great night with Haunted Houses Events. Hope to see you again soon! 👻

Haunted Houses Events Team

Rated 5 out of 5 stars

Great night at Armley Mills

My daughter in law Hayleigh and myself had a fabulous night at Armley Mills last Saturday October 19th. Kate and Simon were amazing. We had some great experiences and enjoyed getting to use the equipment. This was our first event and we really want to do another one in the New Year , hopefully East Drive. We would love to explore again with Kate, so fingers crossed she is on the date we eventually book for East Drive.
Thanks to all the crew and all the ladies that were in our group for making it an experience to remember.

Regards from
Judith and Hayleigh

19 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you, Judith and Hayleigh, for such a wonderful review! We’re thrilled that your first ghost hunt at Armley Mills was so memorable and that you had great experiences with Kate and Simon guiding the night. It’s fantastic to hear that you’re already thinking about joining us again in the New Year—East Drive would be a great choice for your next adventure! We’ll certainly keep our fingers crossed that Kate can be there with you. Thank you both again, and we look forward to welcoming you back for another unforgettable night with Haunted Houses Events!

Haunted Houses Events Team

Rated 5 out of 5 stars

went with my mum for the first time

went with my mum for the first time, honestly brilliant — was a little nervous at first but the staff made us feel so welcome, especially chris, he made it very enjoyable, hopefully going again in november!!

11 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you, Chloe, for joining us and for your lovely feedback! We’re so pleased that you and your mum felt welcome and had a brilliant time—especially with Chris helping to make the experience enjoyable. It’s great to hear we might see you again in November! We’d love to have you back for another unforgettable night with Haunted Houses Events. See you soon!

Haunted Houses Events Team

Rated 5 out of 5 stars

Fort Purbrook Cosham

Second time booking with Haunted Houses Events and I can honestly say I will be definitely be booking again.

All the staff were very friendly and welcoming there was never a dull moment.
We were teamed up with Claire and Ethan in our group and they really helped us enjoy our visit.

Thankyou again for another incredible event , awesome team and perfect hosts, definitely had some strong paranormal interactions at this location, look forward to booking with you in the future and hopefully see you all soon.

12 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you so much, Nathan, for your continued support and for sharing such wonderful feedback! It’s fantastic to know that you had another incredible experience with us, and we’re thrilled that Claire and Ethan made your night memorable. Hearing about your strong paranormal interactions is always exciting! We’re honoured to be your choice for ghost hunts, and we can’t wait to welcome you back for more unforgettable moments with the Haunted Houses team. Looking forward to seeing you again soon!

Haunted Houses Events Team

Rated 5 out of 5 stars

Came to Shrewsbury prison on…

Came to Shrewsbury prison on 11/10/24,First ever ghost hunt for me ans my daughter.All staff especially Chris,give that man a pay rise haha, very friendly,Welcoming and made us feel at ease.A brilliant night and will be booking again soon.

11 October 2024
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you for joining us at Shrewsbury Prison and for leaving such a fantastic review! We’re thrilled that your first ghost hunt was a brilliant experience for both you and your daughter, and we’re glad Chris made you feel welcome—I'll be sure to pass along the praise. We’d love to see you again soon for more ghostly adventures with Haunted Houses Events!

Haunted Houses Events Team

Rated 4 out of 5 stars

Excellent venue prison break lolthe gang where…

Excellent venue the gang where brilliant , will need to go back again at some point, but will be doing other venues with them

11 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you so much, Craig, for your kind words! We’re delighted to hear that you enjoyed the venue and had a great experience with our team. It’s fantastic to know you’re already thinking of returning and trying out more locations with us! We can’t wait to welcome you back for more adventures at Haunted Houses Events. See you soon!

Rated 5 out of 5 stars

First time with Haunted houses and not…

First time with Haunted houses and not disappointed, was an absolute fantastic night, had quite alot of activity in our group, thanks to Clare and Ethan you were both amazing 👻😘xx

12 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you, Donna, for joining us for your first ghost hunt and for your wonderful feedback! We’re thrilled to hear you had a fantastic night filled with activity and that Clare and Ethan made your experience special. Your enthusiasm is contagious! We can’t wait to have you back for more thrilling adventures with Haunted Houses Events. See you again soon! 👻✨

Haunted Houses Events Team

Rated 5 out of 5 stars

30 East Drive…. Wow!

We visited 30 East Drive last night, and thoroughly enjoyed it.
We have been in paranormal investigations with Haunted Houses before and they are such a great team. We are not naive to think a ghost hunt is like a Hollywood movie, and we are very aware that some nights you may get nothing, as paranormal activity is never guaranteed…. However East Drive did not disappoint, and even though we were a small group, the energy worked. My bucket list haunted location ticked and I will definitely be going back! Loved it. And the hosts made it such a comfortable and enjoyable night.
Thanks again for another great experience Haunted Houses!!… and thank you to our hosts Chris and Ben!

2 October 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Thank you so much, Stacey, for sharing your experience at 30 East Drive! We’re thrilled to hear that you enjoyed your night and that it lived up to your expectations. It's wonderful to know that our team, especially Chris and Ben, made the evening comfortable and enjoyable for you. We appreciate your understanding of the nature of ghost hunting, and we’re so glad you got to tick off this haunted location from your bucket list! We can’t wait to welcome you back for more unforgettable experiences with Haunted Houses Events. Thank you again, and see you soon!

Haunted Houses Events Team

Rated 2 out of 5 stars

Not worth the money

We attended the event at Woodchester Mansion on Sat 14 September. We understand there were some logistical issues on the day and perhaps it would have been better if the event had been cancelled as the result was a rather poorly managed and amateurish event. The leaders did not engage and manage the group effectively, we were not provided with a schedule and it all appeared a bit shambolic. The hot water ran out very quickly so there were no hot drinks available for much of the 6 hour event. No information or history of the building was given and the leaders did not appear to know anything about it even when asked. There was very little activity which obviously cannot be guaranteed but where a particular room clearly had nothing happening there could have been flexibility to move to another location in the building. The attempts to contact the spirits were a bit childish and patronising and trying to hold two ouija board sessions on the same table in the same room at the same time just seems crazy. Overall we did not feel this was a professionally run event and not really worth the price paid.

14 September 2024
Unprompted review
Haunted Houses Events Ltd logo

Reply from Haunted Houses Events Ltd

Dear Alison,

Thank you for your feedback regarding the ghost hunt at Woodchester Mansion on 14th September. We genuinely appreciate your insights, as they help us improve our services.

We are truly sorry to hear that your experience did not meet your expectations. It’s disheartening to learn that, despite our best efforts, we did not provide the event you had hoped for. Each and every team member who attended the event was dedicated to delivering the best experience possible, and receiving a one-star review is particularly painful given the effort we put into each event.

We understand that the day had its challenges and regret that you felt the event was not managed to your satisfaction. We would have greatly valued the opportunity to address any concerns you had before they were publicly reviewed. An opportunity to resolve issues directly with you would have been extremely appreciated, and we regret that we were not afforded this chance.

To clarify a few points raised in your review:

1. Ghost Hunts vs. Historical Tours: Our ghost hunts focus primarily on paranormal experiences and interactions rather than providing any historical information about the location. This is actually communicated prior to arrival via your event details. Many companies in our field believe that extensive historical details can detract from the immersive nature of the ghost hunt. Our aim is to create an environment where guests can connect with the paranormal without the distraction of historical narratives. This means our events may not be suited for those with an outlook to be educated on a buildings history, but perfect for those who want to investigate paranormal activity in a way that does not include "priming".

2. Organisation and Rotations: We apologise if the event appeared disorganised. The rotation of groups through different areas is a structured approach we use to ensure every participant has the opportunity to explore each part of the venue within the timeframe of the event. If an area seems inactive, our approach is to build energy rather than quickly moving on, as this can sometimes lead to stronger experiences. We also adhere to a set schedule to prevent contamination between groups.

3. Hot Drinks: We understand that the lack of hot drinks was disappointing. We offer complimentary hot and cold drinks at our events, and we are addressing the issue with the hot water supply to ensure it does not happen again.

4. Ouija Boards: The use of two Ouija boards at the same time on the same table is not an approved method in our investigations. We will take this up with the hosting team to ensure this does not happen in the future.

5. Commitment to Quality: We are proud of our high return customer rate and the positive experiences we consistently provide across over 300 ghost hunts annually. We apologise if this particular event did not reflect our usual standards and made you feel that you did not catch us at our best.

We appreciate your feedback and assure you that we are constantly working to improve our events. We hope this explanation helps clarify our approach, and we would welcome the opportunity to discuss this further if you have any additional concerns.

Thank you once again for your comments.

Best regards,
Haunted Houses Events Team

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