Ordered many times, always smooth process…last time my item got lost in transit and when I reached out to them, they communicated very well…after weeks of being lost in transit, they sent me a new one... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect!! Ordered 3 caps, 1 costumized with 3d text, brilliant work, nice colors. Also most caps are too big for me, but with ordering the youth caps it perfectly fitted. Price is okay, delivery withi... See more
Company replied
So nice people, so nice hats. 🧢 I ordered online and were worried that the hat & hoodie would not arrive in time. Everyone was so supportive and we did it!!! The things arrived in time to make a very... See more
Company replied
The Hatshop was always ready to help and give me their support ,when I had a problem with de delivery caused by Brazilian post office, and that made me feel confident and calm. I really recommend th... See more
Company replied
Company details
Information provided by various external sources
Europe's biggest retailer in headwear. Also available to most countries worldwide.
Contact info
Amerikavägen 10, 39356, Kalmar, Sweden
- +46480780820
- info@hatstore.se
- hatstore.se
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic hat bought from the…
Fantastic hat bought from the Hatstore..was just what my husband was looking for.great quality and can be made to your specific needs.fast delivery.will use this trusted site again and recommend them .
Customer service is first class..⭐️⭐️⭐️⭐️⭐️🧢❤️👏👏👏
21 November 2024
Unprompted review
Reply from Hatstore
Hi Margaret,
Thank you so much for your wonderful review😊 We're thrilled to hear that your husband loved the hat and that it met your expectations in quality and customization. It's also great to know that our fast delivery and customer service stood out for you.
We truly appreciate your recommendation and look forward to serving you again in the future
Service hero
Be aware duty is VERY high
Be aware, if you’re ordering from Canada and your package gets tagged for duty the price is just as if not more expensive then getting the hat IN Canada. Make sure you read ALL the fine print before ordering. I didn’t, my mistake but it’s not worth it.
27 October 2024
Unprompted review
Reply from Hatstore
Hi Thea,
thank you for your feedback. Unfortunately, we have no control over the customs fees in Canada, as they are regulated by Canadian law. As a Swedish company, we do ship all orders from Sweden, and we note on our website that additional customs fees may apply for international orders. We understand these fees can be unexpected, and we’re always here to clarify any questions you may have before ordering. Thank you again for your input—it helps us improve the information we share.
Service Hero
Please don't buy off this company
Please don't buy off this company. I sent two hats back and kept one.
It cost £12 each time for returns. Then they refused refund saying evidence of wear and had a odour. I checked items prior to sending due to doing it on behalf of my son as he was working away. How dare they tell a complete untruth to prevent following their obligations. Keep clear.
28 October 2024
Unprompted review
Reply from Hatstore
Hi Tina,
thank you for your feedback, and I’m sorry to hear that you’re unhappy with your sons experience. We welcome returns on unused items with original labels still attached, as clearly stated in our return policy. For your sons order, we processed a full refund for one of the sent caps, but the other item appeared to show signs of wear, with a noticeable scent. Based on our policies, we were unable to approve a refund for that cap and offered to send it back to your son free of charge.
If there’s anything further we can help clarify, please don’t hesitate to reach out. Thank you for understanding.
Service Hero
My very first experience with this…
My very first experience with this online store was quite disappointing and disastrous. Informations were collected during the process and payment was made. However when I tracked the delivery it was made attempt to a wrong country!! How can this mistake ever happen! I’m sorry I find this absurd and not acceptable. It’s either I get my FULL REFUND or I get this ship to me asap!
30 October 2024
Unprompted review
Reply from Hatstore
Hi Andy,
We’re very sorry to hear about the issues with your order and fully understand your frustration. We always aim to ensure that deliveries reach the correct destination
Please get back to us with your order info and I will personally look into your case.
Thank you for your patience, and again, we apologies for the inconvenience.
Service Hero
Godt og effektivt:)
5 October 2024
Unprompted review
Reply from Hatstore
Hej Mathias,
tack så mycket för din fantastiska recension, Mathias. Vi är glada att höra att du haft en bra och effektiv upplevelse hos oss. Om du behöver något i framtiden, tveka inte att höra av dig. Vi ser fram emot att få hjälpa dig igen 😊
Service Hero
I love hatstore but their sizes are…
I love hatstore but their sizes are limited they won't bigger sizes especially stetson caps and hats
4 October 2024
Unprompted review
Reply from Hatstore
Hi Mafua,
thank you for your feedback and for being a fan of Hatstore 😊 We’re glad you love our products and understand the need for a wider range of sizes. We're always looking to improve and expand our offerings, so your input is super valuable. We'll definitely take it into consideration as we continue to grow our selection!
Thanks again for sharing your thoughts, and we hope to see you back at Hatstore soon 🎩
Service Hero
SENDING RANDOM ITEMS INSTEAD OF YOUR ORDER
NEVER BUY FROM THIS STORE EVER! ALREADY MADE A MISTAKE ORDERING FROM THEM IN THE PAST. THIS TIME I DID IT AGAIN. THEY SENT ME 5 WRONG ITEMS AND REFUSES TO REPLY ON MY MESSAGES AND EMAIL! REALLY THE WORST! LOL
ORDER NUMBER: PH1002647
28 September 2024
Unprompted review
Reply from Hatstore
Hi Rocky,
I’m sorry to hear about your experience. That’s certainly not the level of service we strive to provide
I can see here that you've been in contact with one of us recently and that we have found a suitable solution.
If you still have any questions please do not hesitate to reach out to us again however! :)
Service Hero
Just goto the mall, ends up cheaper
When searching for a hatstore online I was looking for one in my own country, so I searched online for "Hatstore Canada" After checking some reviews online looked like a legit company and noticed if I spent X amount of dollars I got free shipping through Canada Post. Excellent I thought, until I noticed the two week delivery time and the $31 Customs charges from Sweden.
18 September 2024
Unprompted review
Reply from Hatstore
Hi Evan,
thank you for your feedback and we’re sorry to hear that you feel this way.
We aim to be completely transparent about being a Swedish company and any potential customs fees. We’ll work on making this information clearer for our customers in the future.
We appreciate your understanding and hope you’ll consider us again :)
Service Hero
Fantastic and personal customer service
I had a question regarding billing and invoicing. I asked my question in my own language on their website.
As mentioned on their website, i was assisted the day after by one of their employees. She kindly asked if she could help in english and already tried to answer my original question.
I was kindly surprised that a worldwide company like this has such a great personal approach with their customers service!!!
definetly makes me want to order again at Hatstore SE!!
12 September 2024
Unprompted review
Reply from Hatstore
Hi Jarno,
thank you so much for your wonderful feedback 🫶 We’re delighted to hear that you had such a positive experience with our customer service. Providing a personal and helpful service is very important to us, and it’s great to know that we could assist you in your own language and meet your expectations. We're thrilled that this experience makes you want to order from us again – we look forward to helping you in the future 😊
Service Hero
This is a great company
This is a great company, top notch customer service and the quality of the product surpassed my expectations. I'll definitely be going back to them, and I highly recommend them!
18 September 2024
Unprompted review
Reply from Hatstore
Hi ,
we couldn't be more grateful for your kind words!🙏✨
It's wonderful to hear that you are so happy with the quality of our products and the customer service .
Thank you for sharing your positive experience with us and we are happy to welcome you back with us.🌞
Kind Regards,
Service Hero
Pure waste of money
I've ordered from Hatstore a customized cap and beanie. What I got was just a joke. The geometry of the logo, the filling, the edges ... simply everything was pure crap. I wasted more than a hundred bugs for something which directly went into the trash bin.
11 September 2024
Unprompted review
Reply from Hatstore
Hello,
Thank you for sharing your opinion. We’re truly sorry to hear that you’re disappointed with your order. This is not the experience we aim to deliver. We take quality very seriously, and it’s clear that we missed the mark in your case.
We’d love to make things right. Please contact us with more details or photos of the issues you encountered, and we will do our best to find a solution.
We appreciate your understanding and the opportunity to resolve this.
Service Hero
1 week delivery in 2024 is absurd
1 week delivery in 2024 is absurd. Last time i shop here. They used to be fast and reliable. Now only thinking about short term profit and not value customers
20 August 2024
Unprompted review
Reply from Hatstore
Hi Hampus,
thank you for taking the time to share your experience. I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.
Best regards!
Service Hero
Delays and discount
Few delays with the order, my first one was cancelled and they didn't answer to my mails or to my messages, then they reply and offered me a bigger discount. hats are perfect and they arrive in a perfect condition, shipping is fast but as i said earlier they made a mistake with the order and i got the hats 15 days later.
22 August 2024
Unprompted review
Reply from Hatstore
Hi Mauro,
thank you for your review. I apologize for the delays and the communication issues you experienced. I’m glad the caps arrived in perfect condition, and that you were happy with the final product and the discount.
We appreciate your patience and will work to improve our service. If you need anything else, please feel free to reach out.
Service Hero
Barbara B and the customer service team…
Barbara B and the customer service team came up with great ideas and solutions to ensure the best possible design available...
21 August 2024
Unprompted review
Reply from Hatstore
Hi Rupe,
thank you so much for your kind words 🫶We're thrilled to hear that our customer service team were able to provide you with great ideas and solutions. Ensuring that you receive the best possible design is always our goal, and it’s wonderful to know we met your expectations.
If you have any more projects in the future, we’d love to help again. Thanks for choosing us
Service Hero
Perfect kangol 504 …
Perfect kangol 504 furgora also the colour is brilliant, thanks so much.
17 August 2024
Unprompted review
Reply from Hatstore
Hi James,
thank you for your kind words 💫 We’re delighted to hear that you’re happy with your Kangol 504 Furgora and that the color is just right. It’s great to know that you’re pleased with your purchase. If you ever need anything else, we’re here to help
Service Hero
Service Hero
Completely wrong order shipped
Completely wrong order shipped, i ordered a snapback cap but they sent me 59 fifty cap with completely different design
13 August 2024
Unprompted review
Reply from Hatstore
Hi,
I’m sorry to hear about the mix-up with your order :( This isn’t the experience we want for our customers. Please reach out to our customer service team, and we’ll make sure to resolve this as quickly as possible by sending you the correct snapback cap. Thank you for your understanding, and we appreciate your patience
Service Hero
Reply from Hatstore
Hi Anon,
thank you for your kind words 😊 We're thrilled to hear that you're pleased with both the product and our customer service.
Service Hero
Late delivery, tragic support
I ordered a hat here to match my outfit for a special occasion on July 25. Ordered on July 15, not shipped until July 23, so the hat won't arrive until July 28, two weeks after ordering! The website says delivery 2-5 business days. I could have ordered the hat elsewhere, but unfortunately I can't do that now. Thank you hatstore!! Communication with support lengthy, no apology, nothing. Never again...
24 July 2024
Unprompted review
Reply from Hatstore
Hello,
Thank you for your feedback.
We are very sorry that you had such a bad buying experience.
We would like to investigate your case and wish you could send us your contact details. Then we can check why the delivery arrived later than expected.
Once again, we are sorry that you are not as satisfied as we would like.
Service Hero
EDIT:
Thanks for providing some more informations about your order.
I have checked it out and can see that post prepares the package to be delivered today, so it would be delivered to you in ETA mentioned in the checkout when you placed the order.
We have also sent you an e-mail with tracking details and clarification once again
Hope it helps, but do not hesitate to reach if you have any more questions
Service Hero
Custome made cap 10/10
Fast delivery from Sweden to Hungary (7 businness days). I ordered a custome made baseball cap with my own design. The printing quality is really good. The details are awesome. I really recommend Hatsore. 10/10.
23 July 2024
Unprompted review
Reply from Hatstore
Hello,
Thank you very much for the great feedback and the super review for us.
We are very pleased that you are happy with your cap.
Service Hero
We couldn't be more grateful.
We couldn't be more grateful.
We purchased a year ago a cap with the Moomins, which our son loved. On a plane trip, unfortunately, it was left at the airport.... We wanted to buy the same one again, but it was no longer available. With help stepped in Ms. Basia from Polish customer service. Her help was invaluable - a customized cap was made, because the previous model was no longer available and produced.
Thank you!
9 July 2024
Unprompted review
Reply from Hatstore
Hi Fryderyk,
we couldn't be more grateful for your kind words!
It's wonderful to hear that your son loved the Moomins cap you purchased a year ago. We're sorry to hear it was lost during your plane trip. We're thrilled that our customer Service could assist you by arranging a customized cap, especially since the previous model was no longer available.
Thank you for sharing your positive experience with us. We hope your son enjoys his new cap!
Service Hero
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.