Hatme Reviews 

1,089
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated and responsive support team for handling product sizing and replacement requests quickly and very politely. People also mention that purchased items like clothing and pillows are exceptionally comfortable and well-made for daily use. Though some reviewers received faulty items or struggled with incorrect sizing charts, the support staff was always helpful in arranging prompt exchanges. Consumers additionally noted occasional shipping delays, or experienced minor frustrations with receiving duplicate orders by mistake. Many buyers appreciate that email communication remains straightforward and clear even when resolving these unexpected administrative issues.

What people talk about most

Product

Users describe ambiguous interactions with product, noting both high satisfaction and sizing challenges.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being prompt,... See more

Quality

Clients share ambiguous opinions on quality, with many praising items like soft and comfortable bras, good... See more

Order

Customers had ambiguous experiences with order processes, reflecting both praise and frustration. Many... See more

Service

Reviewers mention positive feedback about service, noting that the team is very helpful and responsive to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review. The unit didn’t work long enough for me to see any c... See more

Rated 3 out of 5 stars

Morning I received my order but it was faulty. Initially I was informed by e-mail that the buttons may be the wrong way round? In the end I was informed I could have a full refund if i returned them a... See more

Rated 3 out of 5 stars

The company promised to exchange the small shoes I bought for a larger size. But all I got were excuses and confusing instructions. I will never odrder from them again,


Company details

  1. Clothes Market

Written by the company

Hatme ist eine führende Online-Shopping-Website, die sich auf den Verkauf hochwertiger Produkte in verschiedenen Kategorien wie Kleidung, Schuhe, Elektronik, Werkzeuge, DIY usw. spezialisiert hat. Wir sind stolz darauf, deutsche Kunden zu bedienen, mit einer jährlichen Gesamtverkaufszahl von über 1 Million Stück, um unseren Kunden qualitativ hochwertige Produkte zu bieten.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,089)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

The are scammers, do not order here, poor quality goods, after claims, they gave some strange address in Romania for returning the purchased goods. They refunded some small value, but requested five stars recomendation.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

I wrote a previous review that was…

I wrote a previous review that was required in order to get an exchange of shoes that were terrible and did not fit. If I gave them a good review and paid $9.99 they would send me a proper size. The shoes did arrive today they do fit but they are awful. I would never do business with this company in anyway. What a waste of money, and I resent being held up by them in order to get an exchange when it says that exchanges are accepted. What a lie.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality and horrible return policy - scam

Very poor quality goods and worse customer service. This Chinese company will NOT refund your money unless the item is returned at YOUR expense. They want proof of label and tracking prior to receiving return and indicate if there is damage of any kind they may not refund even if you DO return it. Very poor quality goods

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Cancellation of order

I placed an order and due to personal issues, I asked to cancel it. They responded almost immediately and made several offers if I decided to proceed with the purchase. I felt that I couldn't do that at this time, so they agreed to cancel the order and refund my money. That, in my opinion, is good customer service. I haven't received the credit yet but hope to see it on my credit card statement soon.

4 November 2024
Unprompted review
Rated 2 out of 5 stars

I don‘t know how to judge

The Produkts are Fine. But the Service is bat, I have to pay two times shipping coasts when returning. And only when I give a high rating. That doesn‘d work. I bye somewhere else.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Good Company!

If you're considering purchasing from Hatme, I highly recommend them. The quality of their products, paired with their outstanding customer service, makes for an unbeatable combination. I will definitely be a returning customer!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

I cancelled my order

I cancelled my order, because I saw that I should have ordered a bigger size. The whole money was refunded a few days later.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Customer service

Customer service were very quick and acknowledged my inquiry for return of the product purchase.
5 stars given for the quick friendly response.
Thanks

11 September 2024
Unprompted review
Rated 5 out of 5 stars

The customer service responded promptly…

The customer service responded promptly to my immediate cancellation and promised a full refund of the purchase price (unfortunately the item was ordered in error). After the negative reviews, I very much hope that the promise will be kept. In any case, the 5 stars are given for the friendly feedback.

I would like to add to my review that the full refund of the purchase price was credited to my account after just one week! So the 5 stars are rightful.

11 September 2024
Unprompted review

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