Hasthemes Reviews 

10
TrustScore 2.5 out of 5

2.6

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Company details

Written by the company

HasTech, a team of 45 experienced designers & developers. 150,000 customers from more than 80 countries using our product & services. We are selling websites templates and themes (HTML, WordPress, Shopify) and custom web design services from 2012.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

10 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(10)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

If you want to save time, run from these templates

I bought these templates with the intention of saving time in my developments.

Ooohh boy, what a mistake.

Each template is a mess of bad implementation poorly done with AI. Mixed implementations of plain css with tailwind, they don't use astro features (even if the project is in astro)... It's like they have been vibing with AI with no idea of what they are doing.
It's the first time in my 9 years as developer that another dev scam me. And of course they don't refund, because who would be happy with a service like this.

It was my fault for not taking a look to truspilot before buying. At least I leave this in here and maybe I can save a poor soul.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

I purchased an HTML template and paid…

I purchased an HTML template and paid for it, but I was not sent the template files. I did not receive any download link. I contacted technical support, and several days have already passed without any response. THIS IS A SCAM!

10 February 2026
Unprompted review
Hasthemes logo

Reply from Hasthemes

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our plugin and support process. We completely understand your frustration and would like to resolve this as quickly as possible.

Due to the National Parliament Election in our country, our office was temporarily closed from February 11 to February 14, 2026, which caused a delay in our email response. However, we have now returned, resolved the issue you experienced, and are currently awaiting your reply.

We truly appreciate your patience and are committed to making this right.

Rated 5 out of 5 stars

Extremely disappointed with the refund process

Extremely disappointed with the service. After experiencing technical issues with plugin dependencies, an employee (Kamal) agreed to a refund. However, a month has passed, the money is nowhere to be seen, and they have stopped responding to my support thread.
It is very concerning when a company stops communicating after promising a refund.
Avoid until they fix their support process.

Ticket number: [Ticket #459946C1]

UPDATE: HasThemes contacted me and has successfully completed the refund. I appreciate the assistance in resolving this matter. Thank you.

5 January 2026
Unprompted review
Hasthemes logo

Reply from Hasthemes

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our plugin and support process. We completely understand your frustration and would like to resolve this as quickly as possible.

To assist you further, could you please share your Support Ticket ID so we can locate your case and check the status of your refund request?

We truly appreciate your patience and are committed to making this right.

Rated 1 out of 5 stars

This is tisgraceful brand

I bought a plugin called shoplentor from this disgraceful brand. After using the plugin for 2 weeks, it broke and all the steps I made until then were deleted. I have created a ticket about this and there has been no answer for days. Working with Hasthemes could be the mistake of your life. I am sure that you will lose not only money but also time. I never recommend it, I have never seen such an irresponsible brand in my life!

19 June 2025
Unprompted review
Hasthemes logo

Reply from Hasthemes

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with our plugin and support team. We understand how frustrating it can be to lose your progress, and we're sorry for the delay in responding to your support ticket due to weekends.

Could you please provide us with your ticket ID? We would like to look into this issue immediately and resolve it as quickly as possible, ensuring that your progress is restored and the issue is fixed.

We truly appreciate your patience and are committed to making things right.

Rated 1 out of 5 stars

A Scam Disguised as a Plugin – Nonexistent Customer Support

I recently purchased this plugin, expecting it to meet my needs, but it turned out to be completely unusable due to major compatibility issues. As soon as I encountered the problem, I contacted support and requested a legitimate refund.

Their response? A categorical refusal, claiming that I should have tested the free version before purchasing. This argument is completely absurd—any product that is sold must function properly, and if it doesn’t, a refund should be the bare minimum.

Not only is their support unhelpful and dishonest, but their refund policy is designed to trap customers once they’ve made a purchase. It’s nothing more than a deceptive practice.

I strongly advise against using this plugin or doing business with this company, as they clearly have no regard for their customers. However, if I were to receive a fair resolution and a refund, I would be open to revising my review. But for now, my experience has been nothing short of terrible, and I warn anyone considering this purchase to stay away.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Don't use them

Bought a webflow template from them. Nothing works, full of bugs and constant frustrating errors.

Followed up with support. Never heard back. Trying to get a refund.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

HasThemes went above and beyond to help us fixed issues with our WordPress website after a breaking change. They responded in a timely fashion and volunteered to fixed it themselves...and we are not even paid customers.

Keep up the good work HasThemes!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

plugin working now!

I had a problem earlier getting my plugin to install. Tarek at Tech support team sent me a personal video on how to fix. Thanks for coming through with your support! Looking forward to using this now!

22 February 2023
Unprompted review
Hasthemes logo

Reply from Hasthemes

Thank you very much for sharing your experience 🙂

We'll definitely let Tarek know about your wonderful feedback. We are excited to see how you utilize the plugin features and what kind of store you will create. If you have a moment, don't forget to share it with us.

Also, if you need any assistance, don't hesitate to reach out through our support channel: https://woolentor.com/contact/

Our support team would be more than happy to help you out.

Best regards,
HasThemes

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