I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery True to his word my product arrived on time Both Damio and Anto unloaded my item they asse... See more
Company replied
Location
Switch locationUnits 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26 Waterford, Waterford, IE
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Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality. Also boxes were... See more
Company replied
Mimi was very attentive, friendly and helpful, they approached me, helped me look for what I needed and found out additional information for me once we did find the product. I can't praise them enough... See more
Company replied
Very slick service. Txt sent with times for delivery and followed on day of delivery that they were on their way. Arrived within 10/15 mins. Very pleasant and mannerly guys.
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Cell Phone Store
- Computer and Accessories Store
- Home Goods Store
- Washer and Dryer Store
About Harvey Norman Ireland - Waterford
Written by the company
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Written by the company
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Contact info
Units 5-7 Waterford Retail Park, Butlerstown North, Waterford, X91 KV26, Waterford, Waterford, Ireland
- 051 319900
4.6
Excellent
857 reviews
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Customer service from Shamika was top…
Customer service from Shamika was top class.
27 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Ken,
We are so glad to hear that our customer service was top-notch. We appreciate your kind words.
Kind Regards,
Kevin
Marv was a pleasure to deal with
Marv was a pleasure to deal with. He was so helpful. We bought a Fitbit from Marv yesterday. We changed our mind 3 times and he was so patient with us. He was a pleasure to deal with. Five star customer service and personality.
30 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Tony,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were so patient and helpful. We appreciate you sharing your kind feedback!
Kind Regards,
Kevin
Very slick service
Very slick service. Txt sent with times for delivery and followed on day of delivery that they were on their way. Arrived within 10/15 mins. Very pleasant and mannerly guys.
31 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
HI there,
We're so pleased to hear that you received a text with delivery times and that our team arrived promptly. We're glad they were pleasant and mannerly.
Kind Regards,
Kevin
Excellent service
Excellent service, very accommodating. Unfortunately the office gave them the wrong code, so sent them out of the city, and this did effect the service the delivered. Highly recommend Paul and Jamie
31 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Louise,
We appreciate your kind words and are glad to hear about your positive experience with our team. We sincerely apologize for the dispatching error that caused an inconvenience. We are addressing this internally to prevent future occurrences.
Kind Regards,
Kevin
Excellent delivery service
Excellent delivery service! My fridge arrived on time, the delivery team was very friendly and professional, and everything went smoothly. I’m very happy with the experience. Highly recommended!
24 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi there,
We're so pleased to hear about your excellent experience with our delivery service! It's wonderful to know your fridge arrived on time and that our team was friendly and professional. Thank you for your kind words!
Kind Regards,
Victoria
Great contact and feed back
Great contact and feed back. Only issue we had was that it was not made clear on the website when ordering that the item was not in stock. Otherwise everything was really good.
16 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Gerry,
We appreciate your feedback and are glad to hear that most of your experience was positive. We sincerely apologize for the lack of clarity regarding item stock on our website and will look into improving this.
Kind Regards,
Kevin
Ordered an outdoor 8 chair seating…
Ordered an outdoor 8 chair seating cube, however the quality is not the best as some seams on the cushions are torn. For something that you spend 700 euro I'd expect better quality.
Also boxes were delivered on a big wooden pallet which was left behind and it was hard to dispose of as it didn't fit into the car to bring it to the recycling centre.
15 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Veronika,
Thank you for your feedback regarding the quality of the cushion seams and the delivery experience. We sincerely apologize that the product did not meet your expectations, especially given the price point. We also understand the inconvenience caused by the pallet. Your comments are valuable as we continuously strive to improve our products and services. If we can assist you further, please email us at customer@support.harveynormanie
Kind Regards,
Kevin
Click & collect and photo service
Finished work early and went to store. Used click & collect expecting to collect in store but on arrival was redirected to warehouse which closes at 5pm which I had just missed - why can’t click & collect items be brought to the store? Also, why can’t the warehouse have the same opening hours as the store?
Also , while going to the store at 5pm I had planned to print some images at the photo centre which displays signs to say last print is 17:40hrs on this day but when I got to the photo print at 17:00hrs, ai was told they were now closed for the day and not open as per their signage.
I just felt the whole experience was a demonstration of poor customer service.
27 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Mary,
We sincerely apologize for the frustrating experience you had with our click & collect service and photo center. We understand your disappointment regarding the warehouse closing hours and the inaccurate information about the photo center's operating times. We are reviewing these issues to prevent similar occurrences in the future. If we can assist you further with this or anything else, please email our customer support team at customer@support.harveynorman.ie
Kind Regards,
Kevin
Paul and Jamie cooker delivery
Paul and Jamie were brilliant. Great job, quick and very friendly. Many thanks!
28 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Ian,
We are so happy to hear that our team members were brilliant, quick, and very friendly. We appreciate your kind words and feedback!
Kind Regards,
Kevin
I recieved a phone call from the…
I recieved a phone call from the delivery driver early morning he gave me an estimated time of delivery
True to his word my product arrived on time
Both Damio and Anto unloaded my item they assessed the entrance to my property and began delivery
The item was bulky and very heavy but this didnt faze the two lads they were chatty and curtious at all times even acknowledging i must be dissapointed my county team lost to Mayo in this years All Ireland
I was very satisfied with the delivery carried out by both men 👌
27 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Doreen,
We are so pleased to hear about your positive delivery experience. It's wonderful to know our team was punctual, courteous, and efficient, even with a bulky item. We appreciate your kind words and are glad you were very satisfied!
Kind Regards,
Kevin
Quick and efficient service.
13 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Gordon,
We appreciate you taking the time to leave this review. We are delighted you are pleased with our quick and efficient service. Thank you for your feedback!
Kind Regards,
Victoria
Mimi was very attentive
Mimi was very attentive, friendly and helpful, they approached me, helped me look for what I needed and found out additional information for me once we did find the product. I can't praise them enough, thanks so much Mimi!
25 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Mark,
We're so pleased to hear about your wonderful experience and that our team member was so attentive, friendly, and helpful. It's fantastic that they assisted you in finding what you needed and provided additional information.
Kind Regards,
Victoria
Good communication
Good communication, Friendly, quick assembly and tidy
24 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Suzanne,
We are so happy to hear that our communication was good and that our team was friendly, quick with assembly, and tidy! We appreciate your positive feedback.
Kind Regards,
Victoria
The experience was great and 100…
The experience was great and 100 percent good service
25 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Yormie,
We are so pleased to hear you had a great experience and received excellent service! We truly appreciate your kind words and positive feedback.
Kind Regards,
Victoria
Mimi was friendly and knowledgeable
I met Mimi who went out of her way to get me technical information that I was looking for to help me make the correct combination of purchases.
21 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Liam,
We're so glad to hear our team provided excellent assistance with your technical questions, helping you make the right purchasing decisions. Thank you for sharing your positive experience!
Kind Regards,
Victoria
Online service easy to use prompt…
Online service easy to use prompt service and delivery
17 July 2026
Reply from Harvey Norman Ireland - Waterford
Hi Ann,
We're so happy to hear that our online service was easy to use and that you experienced prompt service and delivery. We appreciate your positive feedback!
Kind Regards,
Victoria
Reply from Harvey Norman Ireland - Waterford
Hi Judy,
We are delighted to hear that our click and collect service was convenient for you. Thank you for taking the time to share your positive experience with us.
Many thanks,
Katie.
Good communication with me before and…
Good communication with me before and on the day of the delivery efficient and very pleasant
21 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Michael,
We're so happy to hear you experienced good communication and found our service efficient and pleasant. Thank you for your wonderful feedback!
Kind Regards,
Victoria
The delivery guys were excellent and…
The delivery guys were excellent and explained everything very well. Took great care.
22 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Anne,
We appreciate your feedback! We're so glad to hear that our delivery team provided excellent service, explained everything thoroughly, and took great care.
Kind Regards,
Victoria
Mimi was a brilliant help…
21 July 2026
Unprompted review
Reply from Harvey Norman Ireland - Waterford
Hi Yvonne,
We are so pleased to hear that our team member provided such brilliant assistance. We truly appreciate you sharing your positive experience with us.
Many thanks,
Katie.
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