Hartool 2 Myshopify Reviews 

155
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that ordered garden sheds and storage boxes never arrive, while customer service phone lines and support emails remain entirely unresponsive. Buyers stated that these online stores had issues with contact details and unrecognized business names, leaving people feeling disappointed. Some reviewers were happy that their credit card company successfully resolved the payment dispute and reimbursed their lost money. A few other people also noted that alternative payment providers reviewed these unexpected transactions. Customers also shared that order receipts arrived from obscure email addresses.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, reporting widespread frustration over items that... See more

Website

People report negative experiences with the website, describing issues with payments and non-delivery of... See more

Customer communications

Consumers find customer communications to be frustratingly non-existent. Reviewers report that phone numbers... See more

Product

Customers consistently report negative experiences with product purchases, highlighting severe disappointment... See more

Payment

Users describe issues with payment, reporting that payments were processed but goods were not received.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We ordered a shed from this so called company back in feb, still haven’t received it. We sent them an email with no response, called them but their phone line is dead. We are now having to go through... See more

Rated 1 out of 5 stars

SCAM! Ordered a garden storage container for £70. I checked email for delivery date which gave me a order number to check on Shop. That order number doesn't exist. No response from sent emails keep s... See more

Rated 1 out of 5 stars

I paid via credit card thankfully so will hopefully get my money back in a few weeks. I received no confirmation email of payment or updates on delivery of garden shed I ordered. No response via e... See more

Rated 1 out of 5 stars

unfortunately I've just been scammed like the rest of the others should of read the reviews im fuming bloody people DO NOT ORDER FROM THESES PEOPLE THERE SCAMMERS i even had a notification from shop... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

155 reviews

5-star
4-star
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1-star

No history of asking for reviews

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1.1

All reviews

(155)

155 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam/Fraud

I wish i read all the comments before i bought a shed. SCAM site don't buy. If you have, report it to Shopify, Citizens Advice and Report Fraud 0300 123 2040 and get a crime number. Good luck on getting your money back. Phone number is dead. They don't reply to emails.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM THAT SETS UP RECURRING PAYMENTS!!

SCAM THAT SETS UP RECURRING PAYMENTS!!! Ordered a shed on 23rd March, said it would deliver within 6 days. Tried to look and see when it was coming on the 31st, there’s was nothing. So I tried to ring the number, it wasn’t recognised. Came here and saw that everyone is saying scam. So I contacted my bank, they said future recurring payments had been set up, did I want to block those too!! Obviously I said yes. The bank were great and got my payment back within 1 hour. Really can’t thank Barclays enough for all they did. Obviously I realised the shed wasn’t going to be delivered, but I was shocked about the recurring payments they’d set up. Check your bank accounts!!!!!!!!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

HARTOOL is a SCAM

HARTOOL is a SCAM. Contacted my bank and got refunded very quick. Also pleased to inform all those who have been conned by HARTOOL that after also contacting the police fraud division that the HARTOOL site has been shut down. Hopefully prosecutions to follow. I can also advise anyone who bought from a company trading as ZURALO that this also a SCAM company. The ZURALO site has also been taken down. Hope this review helps anyone who has been SCAMMED.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered storage shed

Ordered storage shed. Did not arrive. Email and telephone numbers not recognised. Paid via Klarna who are investigating

2 March 2026
Unprompted review
Rated 1 out of 5 stars

I didn't even want to give one star

I didn't even want to give one star, this company Hartool also known TY Creations have scammed me when I ordered a shed, I am paying it through klarna who are now investigating this, ive also informed my bank. Please keep away from these sites. Emails will be ignored after they say your purchase is pending shipment. Phone number is recognised.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Looking like a SCAM

This is looking more and more like a SCAM. Ordered a garden storage at £69 - confirmed order - then absolutely nothing. Number on website not in service. Address is a house in Bristol, payment went to VETCO France. Contacted bank and they shared that payment was a recurring payment. Blocked future payments immediately

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Total Scam

Their Company Name is - Hartool. Total Scam. Ordered Outdoor Storage Shed for £150. Never received the item. No response from the company. Their phone number is not recognised.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam company do not use!

Total scam like all other reviews item never arrived. Impossible to contact the company.
Trying to get a refund through credit card company but holding out much hope.
I actually checked the reviews but only on the companies site which are obviously fake.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY/PERSON

Unfortunately I didn't check my fellow Trustpilot reviews regarding this scam site. I've paid £70 for items no doubt I won't get. The company do not exist. It's a 'cash cow' to scam people. No correspondence as email does not exist, nobody to speak to. Swerve them at all costs people but tgey do not exist!!

20 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! DO NOT ORDER!!!

I ordered 3 shed at £150 each through Klarna on 15/03/26. Still had nothing delivered. Contacted Klarna after reading reviews and no response from the company via email and phone number is dead. Awaiting a refund from Klarna. Reported to report fraud and citizens advice to try and get this company removed. Shopify and Klarna should not be allowing this company to trade using their services seeing as they are a scam company!

15 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered one of the garden storage…

I ordered one of the garden storage boxes for 70 pound and have never received it. Have tried to contact them and phone number dosent ring and they don't answer email addresses. I have to go to bank and they looking into as they think it is a scam . DONOT BUY FROM HERE

7 March 2026
Unprompted review
Rated 1 out of 5 stars

1 star only as couldn't rate as zero!!!

1 star only as couldn't rate as zero!!!
WARNING PLEASE READ!
Hope people read reviews - only occassion I didn't was when ordering the storage box!!!
Supposed to be delivered with in 2 - 6 days - no delivery - not able to contact company via email or text and email itself dissappeared from my email site fortunatley I took a photo!
HOWEVER CONTACTED MY BANK TO PUT A CHARGE BACK ON - SO PLEASED I DID AS IT WAS A RECURRING CHARGE OF £99!!!

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn't even give this company any…

Wouldn't even give this company any stars, ordered a garden shed for £150 on 9th march and never recieved it. Tried contacting company which they have been ignoring and also the phone number is invalid. Think its likely a scam

9 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from here as the shed was…

I ordered from here as the shed was 30pounds cheaper than argos. I had a strange feeling that it was a scam, once seeing a different company name appear after they had taken the 69pounds. Reported instantly via online banking with Lloyd's they refunded immediately! Great job from LLOYDS BANK once again. I usually read reviews!! But it was an impulse buy and now I've had my wake up call to never be so silly again. PLEASE BEAWARE SCAMMERS COME IN FORMS OF SHEDS NOW THE TW@T$

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Steer clear of this company

Steer clear of this company. Shopify shouldn't be letting them trade. Stolen money from my elderly mum. They sent an email saying she would be refunded after asking them to refund as no item arrived but not had a refund. TAJVL france Aydat is where her payment went. Cursed the scumbags so hope they get what is coming to them. Waiting to do a chargeback.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 x storage containers for…

I ordered 2 x storage containers for £70 each in February. To date I haven't received them and the contact no on the website is invalid. I receoved an email a few weeks ago advising that there is a delay as there is a high demand. This is a scam!!!!!

26 February 2026
Unprompted review

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