Hartool 2 Myshopify Reviews 

155
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that ordered garden sheds and storage boxes never arrive, while customer service phone lines and support emails remain entirely unresponsive. Buyers stated that these online stores had issues with contact details and unrecognized business names, leaving people feeling disappointed. Some reviewers were happy that their credit card company successfully resolved the payment dispute and reimbursed their lost money. A few other people also noted that alternative payment providers reviewed these unexpected transactions. Customers also shared that order receipts arrived from obscure email addresses.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, reporting widespread frustration over items that... See more

Website

People report negative experiences with the website, describing issues with payments and non-delivery of... See more

Customer communications

Consumers find customer communications to be frustratingly non-existent. Reviewers report that phone numbers... See more

Product

Customers consistently report negative experiences with product purchases, highlighting severe disappointment... See more

Payment

Users describe issues with payment, reporting that payments were processed but goods were not received.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We ordered a shed from this so called company back in feb, still haven’t received it. We sent them an email with no response, called them but their phone line is dead. We are now having to go through... See more

Rated 1 out of 5 stars

SCAM! Ordered a garden storage container for £70. I checked email for delivery date which gave me a order number to check on Shop. That order number doesn't exist. No response from sent emails keep s... See more

Rated 1 out of 5 stars

I paid via credit card thankfully so will hopefully get my money back in a few weeks. I received no confirmation email of payment or updates on delivery of garden shed I ordered. No response via e... See more

Rated 1 out of 5 stars

unfortunately I've just been scammed like the rest of the others should of read the reviews im fuming bloody people DO NOT ORDER FROM THESES PEOPLE THERE SCAMMERS i even had a notification from shop... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(155)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

scaming website didnt send out my…

scaming website didnt send out my product asked me to download a pointless app that the order would be process on, Preying on easy targets they have even changed their business name in the bank to try to get away with taking peoples money.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a garden storage box from…

I ordered a garden storage box from them for £70 and didn’t receive it, they don’t answer emails and the phone number is invalid, I’m hoping that my bank will refund me the money, don’t know how they haven’t been shut down after all the reviews I’m reading about them , just wish I’d looked them up before buying

5 April 2026
Unprompted review
Rated 1 out of 5 stars

unfortunately I've just been scammed…

unfortunately I've just been scammed like the rest of the others should of read the reviews im fuming bloody people DO NOT ORDER FROM THESES PEOPLE THERE SCAMMERS
i even had a notification from shop about my purchase that's why I thought it was all ok

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam I fell for it as google…

Complete scam I fell for it as google offered me same product but cheaper, cannot believe google continue to allow this I guess they get the site Commission had to get bank to re pay me and stop card but the company still got the £99 madness when I notified the bank while it was pending and was told it had to go through before I could raise a claim daft process when they should be able to stop it while pending ! Also called nexivos on internet

17 April 2026
Unprompted review
Rated 1 out of 5 stars

I've been fleeced, by Hartool, buyer beware.

I was looking for a wheelie bin storage container, found Hartool online when it came to pay I thought I was using shopify but sadly not. I got a confirmation email from them, but when I tried to check the email address and to go to the shop I couldn't I just got error messages. I've contacted my bank and they say that I have to give them 15 days to see if my order arrives if it doesn't they will then try to get in touch with Hartool and you've guessed it they have 15 days to respond if they don't respond then the bank investigate further,again 15 days, after that if not successful they will refund me. When I checked my payment instead of Hartool it was to someone called Ludiim Gerstein. The Hartool address is a bungalow in Bristol.
What a load of scum they really are.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Ordered a garden storage container for £70. I checked email for delivery date which gave me a order number to check on Shop. That order number doesn't exist. No response from sent emails keep saying failed and phone number doesn't exist. Did a search on address it's a house in residential rd. Bank said I have to wait 15 days before they can do anything. Money already taken from account by a company PIGEASS.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Ordered 3 Wheelie bin sheds and have had radio silence for 12 days, Phone number doesn't work and there has been no response to our emails. The payment is processed in France and it also sets up as a recurring payment so please make sure to get in touch with your bank! I also complained to Google as Hartool came up as a Sponsored Product!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Scammers!!!!

Ordered a shed without reading the feedbacks on other sites. Do Not Order from this scammers! I sent email, ( address not found), tried to call them, ( phone line is not exis) but no luck. I contacted my bank, but they want to give 30 days for this scammers to deliver my shed or refund me. And during this time,they are happily using my hard earn money.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!

sent them an email with no response, called them but their phone line is dead. now having to go through to bank to try to get my money back

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a shed 7th April had…no contact

Ordered a shed 7th April had confirmation kept checking my shop app also.emailed direct.no reply googled now read it as a scam fuming 😤 through klarna raised dispute .BEWARE using the name CBR CONCEPT disputed it with my bank and klarna

7 April 2026
Unprompted review
Rated 1 out of 5 stars

I so wish that I had read the reviews…

I so wish that I had read the reviews on this company before trying to buy from them. Total scammers, I'm angry that they are even aloud to keep trading. I have got my money back through my bank but how many others are still fighting to get funds back. There's alot to be said that if it seems to good to be true then it is from this lot

14 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look