Harry's Department Store Reviews 

Attention: Store Manager - Formal Complaint Regarding Staff Order Cancellation Dear Store Manager,I am writing to formally lodge a complaint regarding the unacceptable handling of my online order. Your staff abruptly cancelled my purchase purely because they could not be bothered to locate the item thats in stock had one left.When I first enquired about my order, because not despatch your staff told me:"Hello yes everything’s fine. We haven’t mailed it yet as we were waiting on more orders. Is this okay or do you want it sent out straight away? Payed for item and delivery"Shortly after responded, they completely cancelled my order and sent this message:"Hello, I haven’t had the chance to find this item yet, it’s with our Christmas stock. To make things easier I’m just going to cancel your order and remove the item from sale until I’ve have a chance to start on Christmas. Sorry for any inconvenience caused."Cancelling a paid customer order simply because staff find it too inconvenient to look through Christmas boxes is shocking customer service. They actively chose to throw away my order rather than spend a few minutes looking for a product they chose to advertise for sale.As the manager, I expect you to personally look into this lazy behaviour. If the item is physically in your building which it is I want it located send the item to me which it wasnt look forward to your direct reply to this email. Which was ignored was one left in stock on line I ordered last one comes up now out of stock but they one left order number P30704 but order not they now because you cancelled I already have bk carriage need the front one now this happened on your facebook message site and never got email bk never shop with you again rubbish and am sure come on here make excuses

They delivered as promised. Much cheaper item than other retailers and also added some extra gifts! Very happy with my purchase and the store. I will definitely buy from this retailer in the future

Had a great experience, my payment failed on an order but after speaking to Lynsey who was fantastic we got it all sorted out. Price is great especially in the current market of everywhere overcharging and really couldn’t have asked for better help from the customer service side of things

Will definitely be aiming to get some more things from here in the future!

I wanted to write this review as I had reservations when I first placed my order. This is a brilliant little shop that stocks toys you won’t get anywhere else. A couple of points to note, they aren’t fast it always takes about a week to get to you so if you need things next day this isn’t going to be a good fit. The tracking is rubbish so you’ve no idea where your order is but be assured it will get there. Now the positives, they never take your order if they haven’t got it and most importantly they have stock you won’t get anywhere else at a very competitive price. So here’s my recommendation if you can wait 5-7 days and want rare toys no else has then this is a great store so definitely recommend it.

What a gem ! Found Harrys Department Store on line when looking for a specific item that wasn’t in stock anywhere else. Ordered on the Friday, parcel arrived from them the following Monday!! I got the items I wanted, in perfect condition and at a good price 😁. Would definitely recommend. Thank you for such great customer service x

Worst Customer Service ever , order not received since 1st week of June , raised complaint multiple times no response received about the delivery , their Live chat is a Joke not even once worked. We are in 2022 even small firms have better customer service than harrysdepartmentstore, you will loose the customers if you continue like this in no time.
Bad, bad, bad.

My order is not delivered to the delivery address and I have not got my refund, I Am getting no response from you on Mail and calls, Issue Refund It’s been 20 Days

Friendly pre-sales advice and fast shipping when order was placed. The order was well packed, postage fair and the overall shopping experience very positive. We would definitely not hesitate to shop with Harry's again!

Found this company when looking for some denby bowl's,I'm so glad I did,I made a mistake with my order( my fault entirely)this was swiftly sorted out they even called me back to let me know that it was all sorted and my items were being posted and 48hrs later they arrived.
Absolutely excellent service

I had a great experience with this department store. I wanted a specific bike for my young daughter and during the pandemic bikes were hard to come by as everyone was buying bikes. I found the bike i wanted online at Harry's department store on the Shetland islands. As I live in England I was concerned about how delivery would be undertaken. I contacted them and everyone i spoke to was lovely and very helpful. Delivery was prompt with no problems at all. Great service thanks!