Harry Benmore Mattress Maker Reviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company, often praising the exceptional quality of the products and the comfortable sleep they provide. Customers consistently highlight the outstanding service and support received, with many appreciating the personalized advice and helpfulness of the staff. The delivery process is frequently described as efficient and timely, with teams often going above and beyond to ensure customer satisfaction. Though some people experienced minor delivery issues, such as difficulties getting mattresses upstairs, these were promptly resolved by the company's responsive team. A few other people also felt that the initial mattress firmness was not ideal, but the company readily arranged exchanges to ensure they found the perfect fit.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers describing the mattresses as incredibly... See more

Quality

Customers had positive experiences with quality, consistently describing the mattresses as incredibly... See more

Staff

Reviewers consistently express high satisfaction with the staff, particularly highlighting the exceptional... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of the... See more

Service

Users describe positive interactions with service, consistently highlighting it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had the best week's sleep in years! We used the little quiz on the website to select the mattress (cashmere and silk) and Harry himself was then very helpful in advising us on which level of f... See more

Rated 5 out of 5 stars

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned. Before our heading Harry was extremely hel... See more

Company replied

Rated 5 out of 5 stars

We desperately needed a new mattress after buying a mattress in a charity shop when we returned from living overseas for twenty years. Came across Harry via an internet search, and his website sug... See more

Rated 5 out of 5 stars

Had a Simba mattress for a few years but always thought it was too firm. Came across Harry Benmore and immediately very impressed with his customer service and advice - he even responded over a weeke... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop

Written by the company

Hi I'm Harry. All of my mattresses are proper mattresses that are properly priced, handmade here in the UK. They don't come rolled up and stuffed in a box like those foam mattresses online. They don’t come with silly price tags like the ones you find in a chain store showroom. My mattresses are delivered to you direct from the factory. Take a look at my website, you’ll find my mattresses to be twice the quality of the online brands and half the price of the chain stores. Delivery is free by a two-man courier service and I offer a full warrantee and 100 day sleep trial. So if you hate it, Ill change it or take it back for a full refund – it’s no problem. Get in touch when you need a new mattress and if you are confused as to which mattress is best for you then message me and we can figure it out together. Harry x


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(233)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent mattress and service

Harry was very responsive to my enquiry on WhatsApp, communication about delivery was excellent and my mattress is the most comfortable I've ever had. I bought the Cotton & Wool Mattress.

19 May 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

That's awesome, thank you Niki

Rated 5 out of 5 stars

Excellent service and quality

I had been looking at mattresses on the internet and Harry Benmore Mattress Maker randomly popped up on Instagram. Harry's piece to camera seemed very open and honest and I liked his personal assurance that if a customer was not happy then a mattress it could be returned within 30 days which certainly takes the risk out of buying a mattress when you are not exactly sure what type you need. I had a few questions which Harry responded to personally. I then placed an order and the mattress was delivered to the first floor bedroom a week later. After a few days I realised that I had ordered the wrong mattress type. Another email to Harry. He was good to his word and agreed for the mattress to be returned. Because the quality of the original mattress was so good and the customer service had been so good so far, I wanted to stick with Harry so asked if it would be possible to try out other mattresses in the showroom. Of course Harry said yes, and fifteen days later the replacement mattress was delivered to the house and the original mattress taken away. I would recommend Harry Benmore Mattress Maker without hesitation. The quality is excellent and so is the customer service.

14 June 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Deano for such a great review and so pleased that you are happy with our quality and service.

Rated 5 out of 5 stars

Excellent mattress

I recently purchased a mattress from Harry Benmore, and I couldn't be happier with my decision. The mattress is excellent and has made a significant difference in my sleep quality. Since I started using it, I no longer experience back pain.

Harry's assistance in selecting the right mattress for my needs was very helpful. He took the time to understand my preferences and requirements, ensuring I found the perfect fit. I highly recommend Harry Benmore for anyone in need of a new mattress!

17 April 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

That's great news Sylviana, so pleased you are enjoying your new mattress, thank you.

Rated 5 out of 5 stars

Great service/Great mattress

Great service, great mattress!

Harry was very responsive to all of my questions and the fact we could try the mattress out in a showroom was a dealbreaker v the other online companies.

Having tested a number of others in shops too, I can say the hydrid luxe mattress we eventually went for (superking/ zip & lock) was the most comfortable by a long way.

Would 10/10 recommend.

21 June 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Alex for a great review.

Rated 5 out of 5 stars

Fantastic!

Harry was very knowledgeable and helpful. Gave me a lot of time and space to try different things out, but was also very clear with his recommendations.

Delivery was fast and on time. Unfaultable!

23 April 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Awesome! Thank you

Rated 5 out of 5 stars

Amazing product and service!

I saw Harry on Instagram and instantly loved the idea of being able to buy British. The whole process was easy. After an online chat we decided which mattress we wanted and placed an order. Our extension wasn’t quite ready for delivery so Harry held on to it and delivered it when we were ready, amazing service!
We ordered the gel topped mattress and it is so comfortable and has been from the first night. The mattress doesn’t move much when my partner or I turn over or get up so we both get a good nights sleep. We have now had the mattress almost 3 months and I love it! I would definitely recommend Harry Benmore Mattresses.

9 May 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful! Thank you Nicola

Rated 5 out of 5 stars

The best mattress I’ve ever purchased…

The best mattress I’ve ever purchased in my life worth saving the extra handmade to perfection. You’ll never sleep better than this again. Excellent service had to wait for the mattress to be made but hey at the end of the day it’s worth it. Harry is an excellent friendly guy. Delivery guys were clean and competent. the mattress supported me perfectly and seriously comfortable support for my poor back You can tell the quality of the mattress when it arrives beautifully stitched and well packaged this is good enough for royalty. I would never use anyone else again except this company. Don’t make mistakes elsewhere just do it :-)

16 July 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

That's awesome, thank you Sergio

Rated 5 out of 5 stars

A Superb Sleep Awaits

I recently purchased the Silk & Cashmere mattress from Harry Benmore and could not be happier. This particular mattress is completely handmade and the quality shows. It is so beautiful to look at, I almost didn't want to put the bedding on it.

But if I hadn't, I wouldn't have had the best night's sleep I have had in years.

Harry himself is a very hands-on retailer and a great communicator. He ensured I was happy throughout the process, from sale to delivery.

The mattress is, to me, excellent value for money. If it lasts 10 years, it will work out to just a few pence each day for something I rely on for rest and relaxation.

I can't recommend Harry or his mattresses highly enough.

9 July 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thank you so much, Lisa.

Rated 5 out of 5 stars

Matress and service review

From ordering the mattress, to receiving the mattress. The service has been amazing. Great communication from Harry throughout. Efficient delivery and all round great customer service. Harry arranged a time for the mattress to be delivered and also called prior to his arrival. On to the mattress- I ordered a king size mattress 5'0 cotton mattress. It fits mine and my partners needs, very firm and from the quality of the mattress, looks very durable and long lasting. Harry also took my two old mattresses which was great service on his behalf. So far, no problems with the mattress and having great nights sleep since. Will definitely recommend to family and friends. Shopping from a local business and not co operate, brings the service to a better service with pride and care.

23 April 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Excellent, thanks so much Karishma!!

Rated 5 out of 5 stars

Support the smaller retailer!

Harry provided an excellent product and customer service. We purchased two mattresses from his store. Both transactions were executed efficiently and delivery was swift. They took our old mattresses away for free which was an added attraction. We liked his professional and genuine approach to his business, that he clearly cares enormously about. An all round 5* product and service. Thank you.

2 June 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, Louise!!

Rated 5 out of 5 stars

Fab mattress fab service, unreservedly recommend

Buying a mattress is both important and confusing but Harry made it easy. He advised and we chose easily. we are now proud owners of a supering, link Alpaca mattress.

The price is excellent for the quality - and it is quality - beautifully made, substantial and supremely comfortable. Its like sleeping in a posh hotel every night :o)

Ordering was easy, delivery was fast and efficient. The chaps heaved it up our tight staircase with ease.

I love that it's British made and that it's a London-based family owned company, no profits going to the ultra-rich Bezos of this world, which is a huge added bonus!

Unreservedly recommended.

31 May 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Awesome..Thanks so much for your business!!

Rated 5 out of 5 stars

Found the quality to be really good

Found the quality to be really good. All bedrooms have new mattresses (regular firmness) and guests love them. Thanks Harry for the great service and product.

10 May 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Good news, thanks Simon!

Rated 5 out of 5 stars

Thanks Harry!

If you want a new mattress, look no further than buying from Harry. We had no idea how poor our old mattress was!! Our new one is supremely comfortable and, even in the recent heatwaves has kept us comfortable. Harry was great to deal with and communicated with us throughout the purchase. They even took our old mattress away for free. Highly recommended. Thanks Harry.

2 May 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks, Liz!!

Rated 5 out of 5 stars

Superb Customer Service

The customer service is superb, with personal attention from Harry himself. He provided excellent advice on choosing the right mattress for my wife & I, who have differing requirements... He was very flexible. He produced a custom size for us. Nothing was too much trouble. Payment was only due when the made-to-order mattress was ready for delivery. Manufacturing time was not too long. Also, importantly, the mattresses are MADE IN BRITAIN. Highly Recommend you choose these guys.

4 April 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, Clive. I appreciate you giving me the business.

Rated 5 out of 5 stars

Great mattress and super helpful

Harry has been so helpful in arranging the delivery of our mattress on an exact day to coincide with the delivery of our bed frame. The mattress is top notch and a week in we are very happy with our purchase and it’s great to support an up and coming business.

Delivery guys were excellent and respectful. Mattress arrived ready to go (not vacuum packed). Very happy. Would seriously recommend

26 June 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful! Thank you Henry

Rated 5 out of 5 stars

Great company and great mattresses!

Great company and great mattresses! We bought two of the Cotton & Wool mattresses and they are the comfiest we have ever slept on! Great communication throughout the whole process and delivered to each room with care.

30 April 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much Grace!

Rated 5 out of 5 stars

Excellent service, mattress & price

Excellent mattresses & prices – with outstanding customer service! Being a restless sleeper (and, admittedly, a picky customer) I asked for not just 1, but 2 mattress changes - which Harry arranged without complaint. Obtaining an extremely comfortable (final) mattress, combined with evident high quality and a sense of pride in craftsmanship made it a pleasure dealing with this business. Buying a mattress is a big thing for most people, both in terms of cost and the need for good quality sleep. Most of the big retailers make exchange promises but with conditions that make you nervous about how easy a return/exchange would really be. My experience with Harry Benmore (and his delivery ‘boys’) makes me very happy to give him an unqualified recommendation. This is a classic small, but well-established business that deserves to grow and be even more successful.

17 May 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks Stewart! Delighted to hear that you are happy.

Rated 5 out of 5 stars

Thought long and hard of what to say…

Thought long and hard of what to say and all I can think of is there is not a better company out there that can hold a candle to Harry benmore the quality is second to none and the service from Harry and his team can't bb put into words apart from there the best and you won't regret getting your next mattress of them is the best advice I can pass on .
Many thanks Harry 👍regards Tony

21 June 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing, thank you so much Tony!!

Rated 5 out of 5 stars

***** Such a comfortable mattress *****

Such a comfortable mattress - we are sleeping so well - and a lovely company - everyone we had contact with was just so nice!

15 April 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thanks Stella.

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