Easy to order online. Great communication. Item arrived in a lovely gift box and quickly. Thank you.
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See what reviewers are saying
I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure... See more
This company has excellent customer service. I bought a locket necklace and I wanted to send it back to have it engraved. Customer service were excellent, they allowed me to send it back and wi... See more
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... See more
Company details
Written by the company
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
Contact info
22 Hatton Garden, EC1N 8BA , London, United Kingdom
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4.3
Excellent
114 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Order was delayed by a considerable…
Order was delayed by a considerable time. Bracelet broke as I tried to fasten clip. Returned and never worn. Very disappointed after waiting so long.
26 February 2022
Reply from Harper Kendall
Very sorry for your bad experience but the reason was clearly explained to you over which we had no control however in the case of your bracelet breaking that is unfortunate but can happen in rare occasions as some pieces of jewellery are delicate but we could have replaced that for you for a new one or a different design had you requested that. Many Thanks
Dear everyone reading this review
Dear everyone reading this review, I have previously left a bad review to which I received a response from Harper Kendall advising me to speak to their customer services and they will sort out the damaged bracelet, I've sent them various emails which I've had no response I've also tried the contact number that they have again it doesn't work. I am now going to trading standards in the hope to get this resolved as spending £200 on a bracelet which broke from the weld, this is not a small amount of money to forget about. Worst experience I've ever had buying anything from a company!!!
12 January 2022
Unprompted review
Reply from Harper Kendall
Hello Eamon, I'm very sorry but I have checked and we haven't received any emails from you but if we had we would have instantly resolved this issue for you with your bracelet. All such issues are taken care of by us and its impossible that any contact by customer would be ignored by us intentionally as that is not the way we work impeccable customer service is at the core of our business and we everything in our power to make sure our customers are completely satisfied and we offer complete after sales support and service. I urge you again to email us at info@harperkendall.com and someone will take of this issue for you wish to speak to someone instantly you can speak our live chat support on our contact Page here: https://www.harperkendall.com/pages/contact-us I will also make a note on the system for someone to reach out to you directly so please rest assured we will resolve this for you. Many Thanks
This company is terrible
This company is terrible. They sell items that’s not in stock. After couple week of not receiving item we contacted and was told it was being posted that day and will be with us in couple of days. After 3 days we got email saying out of stock and money will be refunded. Terrible service.
4 January 2022
Unprompted review
Reply from Harper Kendall
Very sorry about your bad experience but due to the busy Christmas perioid many of our products regularly sell out at short notice which can't be updated on stock levels hence the issue you experienced for which we sincerely apologize but I can assure that is not how we operate and always do our best to provide excellent service most of the time.
I got a beautiful necklace from Harper…
I got a beautiful necklace from Harper Kendall as a Christmas gift from my husband. From the minute I put the order in I received updates on how my order was progressing and delivery information. The order arrived quickly and was gift wrapped and is really beautiful Thank you for a very prompt service.
30 December 2021
Smaller than expected design not as…
Smaller than expected design not as obvious as on picture
20 December 2021
Xmas present for my wife so
Xmas present for my wife so, hopefully, the item is 100% as advertised - though l reckon it will be as the site was very easy to navigate, good pricing and the delivery was very, very good (particularly for this time of year).
15 December 2021
Reply from Harper Kendall
Sorry to hear that but our products are always clearly identified in the description along with the size and the dimensions etc if you're not sure about something its always worth reaching out to our customer support team and ask any questions before ordering as many of our happy customers already do.
Reply from Harper Kendall
Sorry you haven't been able to contact us but our live chat support team is always available or by direct email contact via our contact page please contact us and we would be more than happy to help. Thanks
Good customer service
Good customer service. The phone doesn’t exist however but the online chat was great and helpful. Good quality jewellery.
10 November 2021
Great stud earrings!
I purchased two pairs of stud earrings. I am impressed by the quality and by how nice they look! I would have put 5 stars if the earrings arrived a bit earlier but nevertheless it was worth the wait! I will be buying from Harper Kendall again for sure.
29 October 2021
I loved my necklace really beautiful
22 October 2021
Quick delivery and a very nice item.
Quick delivery and a very nice item. Perfectly happy.
14 October 2021
Beautiful anklet
Beautiful anklet for a birthday present.
The app to use for tracking delivery was useless and never updated, however the live chat on the website more than made up for it and absolutely excellent customer service. Will definitely buy from here again. Thank you for ensuring the anklet arrived in time to open on the birthday :)
26 September 2021
Not happy
I bought a chain to be told nearly a week later that they don’t have it in stock and would I like something similar I said yes but show me first,I wasn’t shown anything at all and received a chain that was worth at the most half the cost of the original chain I wanted,so I’ve sent it back and now waiting for my refund,I’m not happy at all with this company
14 September 2021
Reply from Harper Kendall
We are very sorry you had this issue but we dont really send items that are not cleared with the customer first and if any issues we are always available anytime to resolve them and refunds are also quickly made as fast as possible should the customer is not satisfied but refunds do normally take between 5-7 days as set out in our returns policy but in most cases are paid faster.
top class
Love this shop,great service,quick delivery & jewellery is gorgeous
Highly recommend ,any query is answered prompt
5/5 from me
12 September 2021
The product looks cheap and is over…
The product looks cheap and is over priced
I would not use again
The product is earrings so I was unable to return since trying them on
8 September 2021
Reply from Harper Kendall
Sorry to hear that but to address your complaint we don't product cheap products we have hundreds of very happy and satisfied customers as you can see from some of the positive reviews here on Trustpilot and if you were not happy with the item you could have sent it back for a full refund within our returns period and we have taken care of that for you. We are always here to help our customers with any problems or issues if they just contact us.
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