Harper Stone Properties Ltd Reviews 

Over-inflated costs and opaque accounting presentation. Poorly written scopes of work (literally a few vague paragraphs to describe expensive in-depth major works). Staff difficult to get hold of and often rude/stressed when you do speak to them. Property managers change frequently.

Property management is a different world compared to other industries - the high barriers to customer switching means you can still be a profitable business while providing a cynical and low-grade service - but even allowing for the poor standards of the industry as a whole, this is a disappointing experience.

Really positive experience dealing with the team at Harper Stone who have embraced technology with new defect reporting software (FixFlo) and innovative service packages for leaseholders. Great business.

Brown water has been leaking on our sofa in the living room through the fire alarm every time it rains heavily (surprise surprise, we’re in London) for MONTHS. We first reported it in February, it is now June and NOTHING has been done. Several dozens of emails later they are still ‘having meetings’ about it. Whilst we collected 2.5L of water in a pot over our sofa just last night. This is ridiculous. Your customer service is nowhere to be seen. Your company is a fraud and you deserve to go out of business. Avoid any property you see their logo on/around. Nothing will get sorted.

Malicious, fraudulent, incompetent. Worst possible service. Avoid. The amount of staff one has to deal with over a short period of under two years: none of the frontline staff there don’t last for more than a few months - says it all. It’s a racket for enrichment for the two/three “top” staff who while their time until hopefully they’re being investigated for all sorts of misdemeanours.

Nearly all managing agents have a bad name, but i entirely disagree with the below reviews. Our experience with Harper Stone has been professional and amiable. The head of property, harpreet really knows his stuff, and they dealt with a complex leak issue quickly and efficiently keeping me updated throughout. On top of that, we’ve had a fire alarm recently installed along with electrical works to the commonway, and they even gritted our property recently in response to the snow!!! One of the few properties in the street to be gritted. Just because some flat owners dont accept having to pay service charge, that’s not the fault of any agent. These guys are miles better than many other agents I’ve experienced in the town.

When one of their operatives flooded my flat with a jet washer they did attend in force.T was very intimidating. Then they did nothing and sent an email to all, including myself, saying I was not quite right and not to allow me telephone contact. They also said I was not to claim on my own insurance for the damage they caused to my ceilings, lighting, soft furnishings etc. They refused to share the Diamond Electricians safety report with me. I can only assume they have claimed on my behalf and kept my compensation. You can spot a Harper Stone managed property, they are the ones that look like slums.

Having dealt with them for many years I can safely say they're all talk and no substance. The people who work there as employees are often nice on the phone and promise to get issues sorted out but a few weeks later they'll have a change in office staff.
After so many changes in staffing the issue has to be with the management of the company.

I also think people should be aware that the primary 'customer' of Harper Stone is actually the owners father. The freeholder for a number of properties is a family member. This seems like a massive conflict of interest to me and might be something others want to consider.

This is one of the most horrendous companies I have ever had to deal with.
Firstly, trying to get hold of them to do anything is like getting blood out of a stone. When anything is done the pricing leaves a LOT to be desired. They inflate prices hugely (there is no doubt there are many kickbacks via their contractors).
The staff are utterly rude and change quicker than a than you could say the words 'your sacked'!
Further, there is a suspicious link where many of the properties are owed by one Freeholder. His son is the manager of Harper Stone. This causes a whole array of further issues and lack of oversight and independence.

These 'managing' agents couldn't manage to organise a drink-up in a brewery. Over the last several years, we have had countless incidents including unauthorised access to our property, removal of items which were then lost/stolen and never fully reimbursed, external works that took over 8 months to complete with one lonely (rude and obnoxious) workman doing the job by himself - including early in the morning on weekends. Whenever there is an issue, large or small - their response/call out time is abysmal. They do bodge jobs and opt for cheap, slow solutions rather than spending time and money on repairs that will last. Their customer service is awful, and they literally do not care about maintaining properties - their only concern is grabbing your money and lining their own pockets. This company is a SCAM. Check their google reviews too and the story in The Argus about their unsafe and illegal safety precautions. If I could give zero stars, I would.

If I could give them 0 stars, I would. This is the most unprofessional and incompetent company I have ever come across. I am in disbelief about their appalling conduct. Multiple issues I have had with them, haven't been resolved for months and the company continuously fails to communicate or address. Their actions are in fact illegal, considering they are failing to run serious matters such as Section 20 major works in any professional or LEGAL way. Stay away, if you ever considered working with them. Terrible.

Junk Mail. Despite returning all the rubbish they post to my address (have been in property for 2 years), they continue. Don't appear to have any environmental awareness.

Update: still receiving junk mail from them: Awful company with no environmental awareness.

Absolute joke of a company. Staff were nasty, intimidating and didn’t understand the laws around block management, which they consistently breached. Many repairs were needed and they did not even attempt to make one. Barely answer phone calls and you are consistently told someone’s in a meeting and will call you back. Seems like a scam set up to do nothing but take your money. Run for the hills! I wish my freeholders had read their negative google reviews before hiring this joke of a company, they took their money and did absolutely nothing, then blamed them for it! I asked to go through their complaints procedure and low and behold THEN they replied immediately... to swiftly resign. A clever avoidance of any comeuppance. Staff were sarcy, nasty, completely incompetent and attempted to do things that are against the law, exploitative and could have resulted in further issues for my freeholders; tenants, landlords, freeholders and leaseholders everywhere beware!