Harper Heights Reviews 40

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting issues with quality, such as items not being fit for purpose, made from cheap materials, or not matching the descriptions and images on the website. Customers also experienced problems with their orders, including receiving incorrect sizes or items, and facing difficulties with the return policy, often having to pay for return shipping. Some people were satisfied with the delivery service, noting that their items arrived on time and were trackable. However, others had negative experiences with delivery, mentioning packages being left in insecure locations or experiencing long shipping times and unreliable tracking information.

What people talk about most

Product

People report negative experiences with product quality and authenticity. Many reviewers describe receiving... See more

Quality

Consumers consistently express strong disappointment with product quality. Many reviewers report receiving... See more

Order

Customers consistently note negative experiences with orders. Many reviewers report not receiving items, such... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some customers experienced long delivery times,... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report that they are... See more

Based on these reviews

Rated 1 out of 5 stars

Harper Heights is a scam. (the website is very slick) The company claims to have a location is Dover, but the address is on closer examination a local car MOT center, the two pair of Oxford Royal Bro... See more

Company replied

Rated 1 out of 5 stars

Bought a watch from this company. It is of worthless quality. Stopped working after 3-4 months and actually started running backwards. The item is simply not fit for purpose. Customer service suggeste... See more

Company replied

Rated 1 out of 5 stars

I can only confirm what most users are writing here: The very elegant "Oxford Royal Brogue" shoes I ordered are in fact nothing but industrial cheap rubbish. And even though they claimed to be my size... See more


1.7

Bad

TrustScore 1.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Counterfeit and rebranded poor quality…

Counterfeit and rebranded poor quality dupes with no labeling or packaging. No tracking 4-6 to deliver garbage direct from China. Located in the UK so return shipping is costly. They operate under various website that all look identical.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Honestly very disapointed

Honestly very disapointed . Ibtried to buy shoes for gifts and after 14 days i wrote them to cancel my order. No order received. No refund not tracking information at all. Worst than all of this the reply to me “claryfiying “ that under their opinion they will no refund my Money back. Clear and simply . Go to a real store to buy anything. These people are a shame

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam !

Scam !! Ordered mens xxl shirts (my normal size is xl but I ordered one size up to be safe). Shirts came. Might fit a 13 year kid. No response to emails. Do not buy anything from them

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Low quality shoes

The site boast high quality leather and labor. Is all made in China w plastic materials . No leather involved , good for one time use . Don't buy .

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Harper Heights has been setup as A BIG SCAM, AVOID!

Harper Heights IS A BIG SCAM, DO NOT ORDER ANYTHING FROM THEM!
THIS WHOLE COMPANY and THEIR WEBSITE IS A SCAM: What you see on their website is definitely NOT what you get!

I ordered the two pairs of 'luxury brogues', what arrived was two pairs of s*it plastic shoes, wrapped up like a cheap parcel, no boxes, just bubble wrap! (if I could post pictures of what I received compared to what they advertise it would blow your mind!)

The shoes are the cheapest looking shoes, no red soles, no metal tips, no superior leather upper, they are plastic, not leather, smell of leather (it's a spray they use), I ordered 8 1/2, they sent size 8.

No superior quality, in fact, you could buy these from the cheapest shoe stores for about $20 a pair, I paid $166! It's no wonder they don't give a physical address, I have no doubts they would have a lot of visitors knocking at their door!

They now want me to pay for the return, cost approx $75, and due to their dishonest business dealings, there would be no guarantee of a refund, another reason they will only accept credit cards and not paypal where it would be easy to get a refund!

How so called companies are allowed to operate in this way is beyond me!

AVOID THIS SO CALLED COMPANY AT ALL COSTS!!!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Harper Heights IS A BIG SCAM, DO NOT ORDER ANYTHING FROM THEM!

THIS WHOLE COMPANY and THEIR WEBSITE IS A SCAM: What you see on their website is definitely NOT what you get!

UPDATE: I rang the phone number on their website, it's disconnected of course, so I emailed and asked for another number and a physical address, they said they don't have a phone number any longer, and the addresses on their website and the other sent to me are both PO box addresses.

I ordered the two pairs of 'luxury brogues', what arrived was two pairs of s*it plastic shoes, wrapped up like a cheap parcel, no boxes, just bubble wrap! (if I could post pictures of what I received compared to what they advertise it would blow your mind!)

The shoes are the cheapest looking shoes, no red soles, no metal tips, no superior leather upper, they are plastic, not leather, smell of leather (it's a spray they use), I ordered 8 1/2, they sent size 8.

No superior quality, in fact, you could buy these from the cheapest shoe stores for about $20 a pair, I paid $166! It's no wonder they don't give a physical address, I have no doubts they would have a lot of visitors knocking at their door!

They now want me to pay for the return, cost approx $75, and due to their dishonest business dealings, there would be no guarantee of a refund, another reason they will only accept credit cards and not paypal where it would be easy to get a refund!

How so called companies are allowed to operate in this way is beyond me!

AVOID THIS SO CALLED COMPANY AT ALL COSTS!!!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Crap

Absolutely Crap. They are a fraud company.
Unfortunately,bought a pair of shoes 6 weeks ago, never received, got plenty of emails shipped, out for delivery, delivered. Never Happened, Scam, scam, scam.
Waste of time, money and efforts.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Very, very poor experience

I can only confirm what most users are writing here: The very elegant "Oxford Royal Brogue" shoes I ordered are in fact nothing but industrial cheap rubbish. And even though they claimed to be my size, no way to get my feet in them. I'll never ever order anything from this company.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of shoes that only…

I ordered a pair of shoes that only showed on the move. I have little to no confidence that it will ever arrive. Scam is a nice word to describe the experience.
Additional review:
I received the shoes, wrapped like garbage, and totally different item that what was advertised. No leather shoes, only super cheap rubber. Their reply? It is because of the light in the photo.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Kyoto Linen Shirt is great

I bought the Kyoto Linen shirt in Navy, and am quite pleased with the shirt. I'm wearing it now.

It took a few days to arrive: ordered October 4th, arrived October 19th, but got email updates with status (plus links to tracking site). But they tell you that it can take up to 10 business days.

One confusion: the shirt itself comes with an XL tag, but the outside packaging showed M (which is what I ordered).

Regardless, it fits well, although the sleeves are a little long. I will probably have them altered.

I really like this shirt (plus, got 10% off when I ordered, which was nice).

19 October 2025
Unprompted review
Rated 1 out of 5 stars

***BUYER BEWARE*** They sell extremely cheap products and don't package them up well at all!!!

★☆☆☆☆ BUYER BEWARE – Harper Heights Apparel

I ordered what were advertised as luxury black leather shoes with red bottoms (size 12) for $69. The pictures looked sharp, so I took the plunge.

Two weeks later, the shoes arrived — not in a shoebox, but stuffed into a plastic bag. That was the first red flag. When I tried them on, they didn’t even come close to fitting. The sizing was off by about two full sizes.

I contacted Harper Heights for a refund. Their response? They don’t cover return shipping. If I wanted my money back, I had to ship them to the UK at my own cost — about $50 at the post office. That means even if I returned them, I’d lose most of my money with no guarantee I’d actually get a refund.

As a senior, I’m not about to ruin my feet forcing myself into shoes that don’t fit. Instead, I’m stuck with a pair of useless shoes and $69 gone. The whole experience feels like a scam wrapped in “luxury branding.”

Bottom line: Their products are cheap knockoffs dressed up to look high-end. Their customer service is classless, and the return policy makes it nearly impossible to get your money back. Don’t make the same mistake I did — spend your money with a reputable company.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Harper Heights is marketing quality…

Harper Heights is marketing quality leather jackets but ships you cheap plastic ones. The jacket I ordered is not even close to the one on the website. The zippered pockets are on different angles from the website, there are no elbow patches, there is no button on the neck and there are no buckles on the back at the bottom

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Product were not as advertised

Harper Heights is a scam. (the website is very slick)
The company claims to have a location is Dover, but the address is on closer examination a local car MOT center, the two pair of Oxford Royal Brogue's I ordered, where shipped out of China and when they arrived, not made of luxurious leather with a signature red leather sol and metal toe cap, but rather smelly rubber. the phone number listed is out of service..,, hopefully Paypal will help resolve this situation

18 August 2025
Unprompted review
Harper Heights logo

Reply from Harper Heights

Hi, thank you for taking the time to share this feedback. We are sorry to read about your experience and we take concerns about product description accuracy and contact accessibility very seriously. Transparency about our listings and our communication channels is important to us, and we want to review the details you raised in full. For privacy and security reasons we cannot discuss order specifics on this platform. Please email support@harper-heights.com
with your order number, a brief summary of the issue, and any photos that illustrate the differences you observed. Our team will review your message carefully and respond by email.

Harper Heights Customer Care

Rated 1 out of 5 stars

Ordered 3 LaBubu dolls received 3 fake…

Ordered 3 LaBubu dolls received 3 fake Labubu dolls. Took 20 days before they arrived.

14 August 2025
Unprompted review
Harper Heights logo

Reply from Harper Heights

Hi, we are sorry for the disappointment you describe and for the delivery time you experienced. We take product integrity and accurate representation seriously, and we would like to examine your case in detail so we can verify the items against our records. Trustpilot is a public channel, so we cannot access order information here. Please contact us at support@harper-heights.com
with your order number, the delivery date, and clear photos of the items and packaging. This will allow our team to assess the matter properly and continue the conversation by email.

Harper Heights Customer Care

Rated 1 out of 5 stars

Soldier Garden gnomes scam

Got properly scammed buying the "Soldier Garden gnomes 2+1" package. Received them today and they measure roughly 2" in size. Looking at the pictures, they do look full-size but are the size of Happy Meal toys irl.

28 July 2025
Unprompted review
Harper Heights logo

Reply from Harper Heights

Hi, thank you for sharing your experience. We are sorry to read that the items you received did not match the size you expected. We take product representation and dimension accuracy seriously and we want to review this in detail. For privacy and security, we cannot discuss order specifics here. Please email support@harper-heights.com
with your order number, photos of the gnomes next to a ruler or measuring tape, and a screenshot of the product page you ordered from. Our team will examine the information carefully and continue the conversation by email.
Harper Heights Customer Care

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