Harley Street Health Centre Reviews 

208
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I had expressly and emphatically told the reception team and the doctor that I only wanted what was covered by my medical insurance to be done. I repeated this during my appointment. Imagine my disb... See more

Rated 5 out of 5 stars

Harley Street Health Centre is welcoming, clean, the staff is very pleasant. The specialist nurse who treated me, Edith, is an extremely caring person who made sure I feel relaxed and comfortable. She... See more

Rated 5 out of 5 stars

This is a really good private health centre. What a private medical practice should be - fast, professional, tailored to specific demands. I inquired with what must have been 5 private clinics, only t... See more

Rated 5 out of 5 stars

I saw Edith for a smear test, she immediately put me at ease, spent time understanding my history and answering all my questions. Having had some really terrible experiences in the past I’m so gratefu... See more

Company details

  1. Doctor
  2. Women's Health Clinic
  3. STD Clinic
  4. Walk-In Clinic

Written by the company

Harley Health Centre is a private healthcare clinic in the heart of London, offering comprehensive medical services delivered by highly experienced medical professionals. As a premier clinic, they provide a full range of healthcare services tailored to meet diverse patient needs. Their team of private GPs, healthcare professionals, and skincare specialists is dedicated to delivering personalised care in a comfortable and welcoming environment. The clinic accommodates busy lifestyles with flexible appointments, including same-day bookings and walk-in consultations. They welcome all patients, whether registered or visiting for the first time, and prioritise your health and well-being. 🌟 Harley Health Centre is a leader in the region, offering a wide range of services from general practice to specialised care, including dermatology consultations, urgent GP services, home visits, health screenings, women’s health procedures, and sexual health services. 👨‍⚕️ Whether you need treatment for hyperpigmentation, rosacea, or a routine blood test, their clinic is committed to providing immediate medical attention and ongoing healthcare management. To book an appointment, please contact them today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.3

All reviews

(208)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, appointment was on time and did not had to wait long for the results. Simret was also very gentle and did not feel a thing for the blood test, and I do not like niddles

12 October 2023
Unprompted review
Rated 3 out of 5 stars

An average of 3 stars

An average of 3 stars. I used this private GP service for 2 times.

The first time was pleasent - very responsive receptionist, extremely quick results and good treatments, my problem was solved quickly. The doctor was responsible and caring.

A while later I got my problem again and decided to go with this GP again, but the whole experience turned out extremely dissappointing. I tried to book a phone consultation online, and was told that I would be contacted by them to make the payment for the appointment. Nobody contacted me and my appointment was automatically cancelled as I wasdid not pay the fees in time. I called the reception to try to fix this but the lady was extremely impatient and rude. I was broken off by her several times and she even yelled at me in the end.

I was feeling so unwell that I decided to go with another appointment regardless. Luckily, the doctor was professional. She asked all my history and booked me a test. She also told me to send her all my medical records after the consultation. But, I was not contacted by the team about sending the records afterwards and nobody gave me any email address to send those documents. Besides, when the result came out, nobody in the team cared sending it to me and I had to call them to request for it to be sent.

The GPs are nice, but the operation team has not been doing a good job.

19 September 2023
Unprompted review
Harley Street Health Centre logo

Reply from Harley Street Health Centre

Dear Laura, we are very sorry to hear about this unacceptable experience and would like the opportunity to properly investigate and make this right with you. If you wouldn't mind emailing our executive manager (alena@harleyhealthcentre.com), we will escalate this complaint and look into it urgently.

Rated 5 out of 5 stars

the staff are very kind

the staff are very kind. from the moment I enter the clinic, all the staff are exceptional. when I need it, I will not hesitate to call on your services! Congratulations for the work you are doing. the test results were sent in a few hours!

21 September 2023
Unprompted review
Rated 5 out of 5 stars

Super recommended

Super recommended, the test results are delivered to you by mail. they are very good. When they performed the test on me, the girl had a good hand, it is difficult for them to find the veins and she did it gently and patiently. excellent service

18 September 2023
Unprompted review
Rated 4 out of 5 stars

Overall good experience

Quick check-in, made to feel very comfortable by the nurse despite my fear/dislike of having blood drawn. All-in-all, a very efficient procedure, with no pain, and quick results (received the results later on the same day)! One improvement to suggest is ensure the Dr. follows up accordingly to schedule to discuss the blood test results. I never got a call back, so needed to chase on it (despite having an follow-up call scheduled).

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

The experience was great and very convenient. Staff were friendly and answered all my questions. I would definitely recommend coming here again.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service. Booked a blood test appointment for the next day. At their reception they offered water and fruit free of charge which I thought was very thoughtful. The doctor was professional and I was seen very quickly.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Superb service!

Efficient, professional service from start to finish. The prices are reasonable and the staff involved in my treatment were very knowledgeable, kind and supportive throughout. I got my results as promised and on time, and they were very clear to understand.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

I felt heard and safe .I saw Edith…

I felt heard and safe .I saw Edith Barber to have my Mirena coil removed and I was very glad to have found such a professional knowledgeable practitioner. I had been putting off going as I am a bit scared of going to the doctor but now in future I will come back here if I need anything.

25 August 2023
Unprompted review

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