Harfington Reviews 409

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3.7

Electrical Supply Store

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, often noting that items are exactly as described and appear to be well-made. Many also appreciate finding unique auto parts and other items that are difficult to source elsewhere. The ordering process is generally considered easy and straightforward, with some consumers highlighting fair prices and good selection. However, some people were dissatisfied with aspects of the delivery service and customer support. There are instances where orders arrived with incorrect items or were significantly delayed, sometimes due to products shipping from China without clear indication. A few customers experienced issues with tracking information or a lack of communication regarding their orders, and some reported problems with product returns or receiving only partial shipments.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the good quality,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report fast shipping, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick order confirmations,... See more

Quality

Clients share positive opinions on quality. Many customers report that products are great, exactly as needed,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service as... See more

Reviews shaping this summary

Ordered mudflaps for my car. Wrong mudflaps arrived, sooner than expected, and I notified Harfington. Not possible to return items, however, my payment was returned with an apology for getting the ord... See more

Company replied

Ordered stainless mesh. Didn't realise it was coming from China. Arrived in 8 days. Good quality.

Company replied

Found replacement parts for bird feeders that I couldn't elsewhere, parts arrived promptly and in good condition

Company replied

The 100mm binding posts had excess paint in the threads. The screws would not bite and I thought the thread on the posts were bad. These were fine after I realized I would not cross thread them. O... See more

Company replied

Company details

Electrical Supply Store

Written by the company

Harfington is a professional hardware tools and accessories online store, offer electronics components, industrial equipment, lights and security parts. Buy now!

Contact info

Room 1111, 11/F, Metroplaza, Tower 2, 223 Hing Fong Road, Kwai Fong, New Territories Hong Kong SAR (Note: this is not a returning address), Hong Kong
+852 24838901
info@harfington.com
harfington.com

3.7

Average

409 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 17, 2024

1 June 2024

Reply from Harfington

Jun 5, 2024

Hi Larry,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

May 28, 2024

Thank you Harfington for the Outstanding Customer Service

I bought Uxcell earphone clips and was extremely satisfied with the excellent support from Harfington's Business Manager. He was very professional, prompt in reply, and helpful to meet our project needs - he gave outstanding support! The product was delivered on time and was of high quality. I was completely satisfied with my experience with the Harfington team and hope to collaborate more on future products.

27 May 2024

Unprompted review

Reply from Harfington

May 29, 2024

Hi,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

May 19, 2024

Following up on an earlier review I posted. The company contacted me after I posted a review and I finally did get an update and my order. I appreciate their response. For future reference it would be good to be provided regular shipping updates and a reference tracking number to avoid bad reviews.

25 April 2024

Unprompted review

Reply from Harfington

May 6, 2024

Hi Lois,
thanks for your suggestion and sorry for this previous inconvenience.we will uplift our service for all our customers.please do not hesitate to contact us if you have any question:info@harfington.com
Best regards,
Harfington

Apr 16, 2024

Great Transaction

Had exactly the items I needed at a great price. I was able to track the package at all times to see where it was.

1 April 2024

Reply from Harfington

Apr 17, 2024

Hi Fred,
Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.
Best regards,
Harfington

Updated Apr 16, 2024

SPAM ALERT

SCAM ALERT! I never received my order. Tried contacting the company and got no response.

31 March 2024

Reply from Harfington

Apr 16, 2024

Hi Kris,
I'm sorry to hear that you're not 100% satisfied with the service you received.we contact you via this mail:info@harfington.com.please noticed your inbox. any questions please don't hesitate to contact us.
Best regards,
Harfington

Apr 15, 2024

Exceptional Customer Service

I made a mistake in my order which I did not realize until I received the items. I reached out to Customer Service asking to return the items, hoping to get at least a partial refund. Instead Zoey in Customer Service issued me a full refund and told me to keep the items as a gift. This level of customer support is rare these days.

12 April 2024

Unprompted review

Reply from Harfington

Apr 16, 2024

Hi Jim,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

Mar 29, 2024

PERFECT customer service even when the…

PERFECT customer service even when the mistake that happened was completely not their fault. I will pick them first the next time I am ordering hardware

20 March 2024

Unprompted review

Reply from Harfington

Apr 1, 2024

Hi Stephanie,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

Mar 17, 2024

Good description.

2 March 2024

Reply from Harfington

Mar 29, 2024

Hi Michael,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

Mar 15, 2024

From ordering to receiving the order…Quality goods from a Quality Company

From ordering to receiving the order was on target, as for the items ordered beyond my expectations. What can you say to Top Shelf experience but "Thank You"

1 March 2024

Reply from Harfington

Mar 29, 2024

Hi Steve,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

Mar 6, 2024

Was great with customizing and our…

Was great with customizing and our shipping needs. Thank you!

6 March 2024

Unprompted review

Reply from Harfington

Mar 7, 2024

Hi TL,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

Mar 2, 2024

Quick and easy found exactly what I…

Quick and easy found exactly what I needed!

2 March 2024

Reply from Harfington

Mar 5, 2024

Hi Gene,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

Mar 2, 2024

Found exactly what I was looking for!!

I was having difficulty finding exactly what I needed until I found it on your site!! Was able to order easily.

2 March 2024

Reply from Harfington

Mar 5, 2024

Hi Joann,

Thanks for your support, we are so glad to hear that you are satisfied with our products and service. Any questions please don't hesitate to contact us, looking forward to your next order.

Best regards,
Harfington

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