Hardware & Moreee Reviews 70

SECOND UPDATE: Soon after posting my "update" yesterday, they called me and explained and apologized about everything. He was very sincere about his apology and wanted to do whatever it took to make things right. I am keeping my order with them and it should be arriving today. Couldn't be happier with the phone call I received yesterday :)

UPDATE: Since putting my comment on here, they have now taken my money back out of my account (even though they say below that they are canceling my order). I still have NOT received an email saying it has shipped or anything - so WHY did they take my money from me? I may have stuck with the order, but when they show that they have a 30% restocking fee if it's incorrect and sent back and everyone else is around 10-15% restocking fee, no thank you. Please give me my money back - there is no reason you should have taken it back out - especially since it happened only after I complained on here. Tried calling also with no luck.

I'm not sure how to even rate them as I really haven't dealt with them yet. I did place an order for a pool pump and the money for it was placed in "pending" in my bank account. A few days later, this money disappeared out of pending and was not taken out of my account so I was confused - I do know the product never shipped. We really needed this pump and never received anything from them giving us a ship date or anything. I'm assuming they didn't have it in stock. So I emailed them back telling them to forget about the order - not even to bother sending it to us as it was taking way too long. I have not heard anything back from them even on multiple emails to them. A simple email from them saying they received my email cancellation and that they would cancel the order on their end would be nice. I don't have time to wait for them to "not answer me" .... this is why the 2 stars ..... still waiting to hear they show my cancellation and don't ship.

I placed an order for 3 Square D meter main combos that they said they had in stock, a few days later I get an email saying the order was cancelled with no explanation. I would assume they didnt have any to start with as they are hard to find right now. I would have been fine with that except they charged my bank card 832.52 the same day they sent the email and I have yet to receive my credit.

Placed an order for a box of cleaners on Monday and got the items on Friday. They said it would take 7-10 days but I ended up getting it alot sooner! Customer Service was very quick with answering my emails.! Would definitely buy from them again

Hardware & Moreee is definitely a company I would suggest to others! They will be ecstatic with both the product and the customer service.

We requested for a help from a technical team at Hardware & Moreee and they helped us to get to the solution of finding a correct motor and we immediately sent a purchase order to them and we got the motor within 2 days! and it works on our application very well. I would definitely recommend others to buy from Hardware & Moreee! They will definitely be happy with their product and their customer service as well.

I ordered a gift from their website because it was the only one I could get it in time for Christmas. I ordered early because of the shipping delays around that time. I received it quickly and without issue. Unfortunately, it wasn't what the person wanted so I wanted to return it. First of all, you have to get permission to return something and was shocked when it was denied. I was told it was shipped from the vendor and couldn't be returned and also it was 1 day past their 30 day return policy (return date was Christmas eve!). The product hadn't even been opened. So I tried contacting the vendor but was told they don't deal with this company. Now I"m stuck with a product I don't want and have no use for. I will never but anything here again. The policies are ridiculous in this day and age and they were nasty on top of that.

DON'T BUY ANYTHING FROM THIS COMPANY!!!
I ordered the Colonial Ball Post Top and here's what they sent me... Their website doesn't give a phone number for customer service... You have to email them to get permission to return an item, even when they send you the wrong items. We'll I did email them and asked permission... Their response, we're checking our bins too see what could've gone wrong... I've tried to connect with them to get an update... Nothing but crickets!!! I'm being ghosted...

Placed an order with Hardware and Moreee on a Saturday for an AO Smith oil furnace burner motor, it turned out that these were out of stock. They promptly contacted me via email to notify me on the next business day (Monday). That I could either get a refund or they had another equivalent US Motors (sub Nidec) brand in stock. I accepted the other motor offer. This didn't get processed until Tuesday, since I was late responding to their email Monday evening. The order shipped out Tuesday and arrived Thursday.
All in all it was a good experience, I would definitely purchase from them again. I do have to take one star for the stock on the item not being updated.