Confirmed order canceled with false ‘out of stock’ claim — inventory relisted at 4x the price overnight. Placed a confirmed, charged order for 8x Samsung 32GB DDR4-2666 ECC RDIMMs at $92/stic... See more
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See what reviewers are saying
Twice we've ordered overnight shipping. TWICE they told us it would go but FAILED to ship. Twice I've had to explain to my clients why we couldn't help them because what was supposed to ship overnig... See more
Good product, paid for fast shipment but the order processing portion is fast too. Products are rough up on the edges, but this is pre-owned, it meets the expectations. Packaging was bare minimum,... See more
Company replied
Spoke to sales rep Aaron Hopkins over the phone to confirm availability of a high priced item. He confirmed it was available and asked for fastest shipping possible. It was Friday at noon pst and I op... See more
Company details
- Computer Store
- Computer Accessories Store
- Computer and Accessories Store
- Computer Hardware Manufacturer
- Computer Networking Center
- Drives and Storage Service
Written by the company
Hard Disk Direct is a leading provider of IT products for businesses and corporates, operating in the industry since 2012. The brand has gained a reputation for exceptional customer service, fast shipping, easy returns or replacements, and expert consultancy. Hard Disk Direct is known for serving government and defense clients as well as Fortune 500 companies. Hard Disk Direct offers a wide range of IT products, including both new and legacy parts, and specializes in selling products from top IT brands including HPE, Dell, Lenovo, Seagate, Western Digital, Intel, IBM, and Juniper. This ensures that customers can find all the IT products they need in one place, without having to source them from multiple vendors. In addition to its comprehensive product range, Hard Disk Direct is committed to providing exceptional customer service, thanks to the team of experienced and knowledgeable technicians who are always available to help customers with any questions or issues they may have. The company is also known for its fast shipping, ensuring that customers receive their orders as quickly as possible. Hard Disk Direct also makes it easy for customers to return or replace products if they are not satisfied with their purchase. The company's easy returns policy means that customers can return or exchange products quickly and easily, without any hassle. This is a key differentiator for Hard Disk Direct, as many other IT vendors do not offer such a convenient returns process.
Contact info
45333 Fremont Blvd. Ste 5, 94538, Fremont, United States
- harddiskdirect.com
2.4
Poor
240 reviews
Hasn’t replied to negative reviews
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it was very easy to place my order and…
it was very easy to place my order and i got help with my part number.
really like it.
6 September 2023
Reply from Hard Disk Direct
Glad you had a great experience. Hoping to give you even a better one next time.
Excellent service
8 September 2023
Reply from Hard Disk Direct
We are glad that you loved our service. Thanks, a lot!
My order was not honored, pressured to upgrade…
My order was not honored and was called (pressured) to upgrade to a much more expensive version of the item I ordered (which I didn't do). Very shady business practice. I will look elsewhere going forward.
5 September 2023
Reply from Hard Disk Direct
Hi David,
You placed the order online and one of the team member contacted you to inform the situation. I hope you know that every stock has different condition and pricing. The one you purchased failed in testing and there was no option but to inform you about the available options as we don't keep our customers in the dark. Upon your request, my team cancelled the order and refunded you.
Thanks,
Helped me select the correct RAM…
Helped me select the correct RAM modules. Quick delivery.
27 August 2023
Fast ship and correct item.
4 September 2023
order placed and paid on 30-08-2023.
order placed and paid on 30-08-2023.
material was in stock before placing the order and soon after the order was placed it is our of stock and still not shipped.
Even after 12 days ,it is showing order status as processing
29 August 2023
Fishy to me.
Allegedly couldn’t verify my address. They wanted a picture of my drivers license and credit card. I’m not going to give photos of info. I have never heard of that. Sounded fishy!!!
31 August 2023
Reply from Hard Disk Direct
Hello John,
Our team emailed you on 09/01/2023 and called as well but there was no response from your side. The address doesn't show registered under your name, that is why you were asked to share the pictures of Credit Card and Drivers License which was the only way to verify. We also have an option for Wire transfer as a payment method in these cases which was informed to you. Due to no response the order was cancelled and refunded to you otherwise we could have discussed further to close this.
Thanks,
Great place to purchase your hardware!
This is a great place to purchase your hardware for your IT services. They have a great customer service that will have you online during your purchase until you receive your product. I am more than happy with their service. You will not regret it if you purchase from them.
30 August 2023
My customer service rep was on top of…everything
My customer service rep was on top of my order from quote to shipment w/o any hiccups.
30 August 2023
Missing parts
I ordered 2 ssd server drives with caddies and only one drive arrived with the caddy. I sent an email to support on 8/31 and haven't heard from them yet. I need the caddy to expand the storage of one of my servers.
25 August 2023
Reply from Hard Disk Direct
Hello Scott,
Upon checking with my team, both the SSDs were shipped with the caddies and delivered to you under the tracking FedEx: 773197510288. But, if you say so, I will send out an extra caddy to cope with the inconvenience.
Thank you
It was exactly what I was looking for!
16 August 2023
Confirmed product was in stock before…
Confirmed product was in stock before ordering. Found out order was cancelled after receiving credit on my card. Never received an update after several attempts.
16 August 2023
Reasonable price and on time delivery
21 August 2023
fast service
11 August 2023
Buy elsewhere
Buy elsewhere. Once you try to buy you get the message that the current stock has been sold but they have another option which cost 1,5x the original amount. Numerous mails and calls for what should be a easy transaction. Unprofessional, un-ethical and maybe even fraudulents
25 August 2023
Unprompted review
the product was listed on your site and…
the product was listed on your site and after buying it the team reached out to let me know it is no longer available. worst service ever.
9 August 2023
Very responsive and good follow up
Very responsive and good follow up. When I contacted Hard Drive Direct I do not have the full information about my part . Eddie was very cooperative and quick in finding the missing information. His follow up and execution was immaculate.
14 August 2023
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