I bought two identical DX-OK02 desk lamps from Happy Nocnoc’s website in late 2023 for $169 USD each. One of the plastic shaft joints has now broken. I knew the warranty had expired and wasn’... See more
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See what reviewers are saying
I really like this brand for my daughter , the shoes are very very comfy and stylish , the material pf the clothes are amazing !! Super comfy with modern style , Also when I wash them I don't need to... See more
We have a quality issue on one of our purchase. However, they took a quick action to fix it that made us feel they did care about the feedback and willing to improve their quality control. Exceptional... See more
Customer service replied slow and vague. Not mentioning that their return policy is terrible - purchase a lamp with flaw and they do NOT offer free return. Be aware this merchandise!
Company details
Written by the company
Happynocnoc is a designer kids lifestyle brand, offering cute and quality clothes for kids aged 0~14 with some of the best clothes like hoodies, t-shirts, pajams, family matching sets, swim and so on. We offer free standard shipping on orders $79.
Contact info
Hi-tech South Road, Nanshan District, 518000, Shenzhen, China
- +8613510706487
- service@happynocnoc.com
- happynocnoc.com
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Hasn’t replied to negative reviews
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Published paid-repair policy was not honoured
I bought two identical DX-OK02 desk lamps from Happy Nocnoc’s website in late 2023 for $169 USD each. One of the plastic shaft joints has now broken.
I knew the warranty had expired and wasn’t asking for anything free. I simply asked if I could buy the replacement part or pay to have the lamp repaired.
Customer service replied that the lamp was out of warranty and “not supported.” This was surprising because their own warranty page says that expired products can still be repaired for a fee and even lists charges for shaft and pole repairs.
I pointed this out to them, but they only repeated that the warranty had expired and that replacement parts were unavailable. They never answered whether I could send in the complete lamp for a paid repair or explained why their published repair policy did not apply.
I bought two of these lamps and was perfectly willing to pay for the repair. Instead, I’m left with an expensive lamp that cannot be used and a published repair policy that the company has not honoured.
Amazon clothes ❤️🥰
No after-sale service!
The shipping was fast, and the packaging was good. However, there is no after-sales service. I tried contacting them through multiple channels but never received any response.
Good service!!
This has been the worst shopping experience ever.
I bought three pieces of children's clothing during Black Friday, but it's been two months, and I still haven't received them. I also can't get in touch with customer service.
Delivery so slowly
they delivered so slowed Black Friday I ordered three items they separated I just got one of them other still not coming today!
A very poor shopping experience
A very poor shopping experience. The courier sent the package back without success. No one contacted me. I had no idea where to get the package.
Customer service replied slow and…
Customer service replied slow and vague. Not mentioning that their return policy is terrible - purchase a lamp with flaw and they do NOT offer free return. Be aware this merchandise!
Excellent quality with reasonable…
Excellent quality with reasonable price. Perfect for sporty kids!
The lamp arrived fast
The lamp arrived fast. The clothing I received is the wrong size.
I haven't received the shoes yet
Didn’t receive the package and I don’t…
Didn’t receive the package and I don’t understand Chinese
High quality product with excellent…
High quality product with excellent design elements for kids
After-sales service is not timely
After-sales service is not timely, it takes 3-4 days to reply
Don't buy the floor lamp from them.
The floor lamp doesn't work. And they don't want me to return it. They ask me to send them video to prove the lamp doesn't work. After I send the video, they said that's not enough and ask me to send more evidence. WFT!
I love happy nocnoc clothes because…
I love happy nocnoc clothes because the quality of the fabric and is great
Every piece of clothing is prettier than the next
Wooow😍😍
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