Happy Kombucha Reviews 69

Everything about Happy Kombucha was brilliant, from the product, the service, the assistance, the education. Highly recommended.

Great service, great communication and great products. I have ordered from Happy Kombucha a few times over the last couple of years and have always had good service, I mainly order milk kefir grains which have always performed well and made delicious kefir, this week I also added a Kefirko cheese maker and some broccoli seeds for sprouting. I will definitely be ordering from them again.

I never received the item. This was a courier issue which could easily be sorted by retailer.

According to DPD the parcel was delivered to a neighbour called FGHHI. There is no one here by that name. The only picture provided by DPD is of courier holding the parcel on the street outside my gate. I was home and no one knocked my door.

I spoke to Mrs Holborn who was unprofessional to the extreme. She insisted I take a picture of my front door. I did. She insisted i had a doorbell camera. I don't. Then she said, why not. They're cheap.

What business is that of hers anyway?

Then she wanted to have the names of my neighbours because she was going to write to them.

She said the investigation would take 48 hours. This was 3rd December. I never heard back from her. I followed up with an email about 2 weeks later reminding her of the Consumer Act 2015.

She didn't reply.

I will now take it up with Eastbourne CAB as well as request a charge back.

This was the rudest, most obnoxious customer service ever!

Superb company selling quality products. I have been buying from Happy Kombucha for a while now and am always impressed by the quality of their products, quick delivery and superb customer service. Happy to recommend them.

I am genuinely perplexed by the negative reviews for Happy Kombucha. Marcus and Michelle have been outstanding throughout my brewing journey — always friendly, knowledgeable, and quick to respond (even to my many WhatsApp questions!).

I had previously dealt with another fermentation company in the South whose starter kit turned out to be a waste of money and whose support was, frankly, disappointing. Finding Happy Kombucha felt like a breath of fresh air — they are truly passionate about what they do, and it shows. Unlike others who seem focused purely on profit, Marcus and Michelle clearly care about their customers and the craft.

I bought Kefir from this company. I queried their delivery times as I’d always had deliveries from other companies in 24-48 hours and been told this was important. Postage from this particular company was more than I usually pay. The email said… it had been dispatched and may take up to a week!
I was met with a response that said… We are not Amazon/ McDonalds. The whole response was rude, patronising and condescending.
I was told the Kefir had been dispatched, only later to have my order cancelled because I pointed out my concerns. Clearly, it hadn’t been dispatched. Not happy on several fronts.

Bought sourdough starter. Tried desperately for a week to get it going. I have been making sourdough bread for 20years. I wanted to try the San fransisco starter. The starter dead. It was sent during the recent heatwave. Contacted them and I got a history lesson and was told how to make sourdough ( I am 60!). They are not interested. No refund just left with a starter fit for the trash

I am very impressed how well the fermentation crock I purchased was packed. Very well protected.
I bought one from elsewhere and it arrived damaged, due to poor packaging.
Despite some delay in dispatching the item, the communication with the company was great and my email was answerred promptly and the item dispatched the same day.

Customer service is poor when they have to deal with delivery issues. I had purchases delivered with missing item. I emailed to report and did not receive follow up email. Called to follow up and I was challenged by the call handler implying I was lying and that they witness the item being packed. They wanted photograph evidence of the package to ensure that it was not tampered before delivery. Whilst referring me to check other retailers website in relation to how they all deal with missing items.

I left the call dissatisfied. I will not be shopping with happy kombucha again.

My delivery went to the wrong address. The Royal Mail proof of delivery photograph was of a house I didn’t recognise. Royal Mail says I have to go back to the sender but on calling the company, I was told that there was nothing they could do and I would have to take it up with Royal Mail direct (which if anyone has tried to do is virtually impossible)
I then tried a different chanel and contacted Happy Kombucha through social media and have now been told that they will initiate an investigation…
After reading the bad reviews and my own telephone conversation with them, a big part of me feels that I won’t have this resolved and that I’m being fobbed off by their chat bot.
Be aware that trying to have a problem resolved by either email (no response from them) or telephone is useless and still waiting to see if the social media bot actually does anything.. There are other really good companies selling the same with excellent customer support. I don’t like being so harsh but I wouldn’t recommend buying through this one, too much of a gamble

I bought a kombucha kit, mainly because the packaging promised easy support if anything went wrong. I ferment lots of things but I knew kombucha could be unpredictable and I figured it was worth the money to get clear instructions and a trustworthy scoby to start with, rather than asking a friend.

I encountered a few problems at the start and could not get a response from them at all. Lots of emails and eventually I got someone on the phone. That got me one reply by email but when I followed up, it was silence again.

Your mileage may vary, but to me it’s pointless buying from someone like this. The kombucha kit was a waste of my time, but the emails were even worse. Would not recommend at all.

Package was sent to wrong address. There is a glitch when filling out address, it can change automatically during checkout process. No refund given or rep on cement offered. Very expensive products as no such poor service. Shop somewhere else

Edit: this review was for my water kefir order. Kombucha Scoby order I placed later was also messed up but we spoke on the phone and resolved it. The refund I requested was for the water kefir which I did not receive.

***In Response to Happy Kombuchas bizarre reply ****
A few points:
* The woman I spoke to on the phone definitely did not have the problem of being barely able to speak, quite the opposite in fact. Nor did she sound at all croaky or horse.
* At no point did she talk at all about her voice, either to explain her medical condition, or apologise for it.
* She didn't call me back at all, neither did anyone else from the company.
* At no point did I 'abuse' this woman. The very suggestion is quite bizarre.

Due to the complete weirdness of the reply, I can only assume that Happy Kombucha must have gotten my review
muddled up with a phone call to another customer. Because for them to have made up such a story would be very, very strange.
*****************************************************

I bought a pack of water kefir grains from Happy Kombucha. They were in the post a little longer than I would have liked, but not so bad.
Being careful to follow the enclosed instructions I made a brew. Unsuccessful. I tried again another 4 times following the same instructions, still nothing. So twice I used the slightly different method I have used in the past many times to successfully brew water kefir , still no luck, so I thought I would call the company for advice.
Almost immediately it was clear that the woman on the phone was determined to find a reason to blame me for the failed grains. She did make a couple of reasonable suggestions of what I could do differently, But mostly the things she was saying were quite bizarre, often contradictory and delivered in a very harsh and accusatory tone. And then swiftly the call deteriorated into the strangest and most unprofessional dealings I think I have ever had with any company !!!
I politely and calmly told the woman the call wasn't what I had been expecting and she then went a little mad, shouting down the phone at me. She accused me of saying she didn't have a clue what she was talking about, which at no point did I say or imply Then she shouted that she had wasted 45 minutes on the call trying to help me (at this point the call was actually 10 minutes & 40 seconds - I checked).
Obviously the call was going nowhere, so I calmly told the woman I was going to hang up now , she was still shouting when I said goodbye.
Afterwards I felt a little bad for the woman, I guessed for her to behave so badly she must be having a really bad day. Then I read some of the other reviews on here ....... it seems rudeness to customers is quite common. Following the pattern of the company's response to other negative reviews, I expect now it will be said that I was the rude one 😊
I didn't ask for or receive a refund for the non functioning grains , but perhaps that woman could keep my £25 and spend it on a meditation class, or something else to help her relax a little.

The website gave so much information, I felt really well informed, I knew when and in what format I would receive my kefir grains, they were well packaged and came with 4 pages of inspections, notes, troubleshooting, really easy to understand and use. The grass activated really quickly and we're producing kefir within the first 48 hours and are going strong, so pleased with such a success!

The company failed to deliver and my daughter didn’t get her Christmas present. The goods were then sold out and they refused to give me a full refund - they deducted the delivery costs despite it clearly being their fault!!! Sadly I cannot recommend this company

Despite the varied reviews on here, I decided to give them a go, and I am glad I did!

I have signed up just to leave a review because I don’t think the amount of negatives are just and fair (based on my experience)

I orderd 2 x Kombucha socbys in the early hours of 2nd Jan.
Got a confirmation email straight away.
Got a shipment confirmation mid-day 3rd Jan.
Item arrived 4th Jan.

They were well packaged, look to be healthy and came with a comprehensive set of step by step printed instructions on how to begin brewing your kombucha.

My first Kombucha brewing is now already underway.

Can’t really fault them at all.
Yes they are a bit expensive, but I would rather pay a bit more to support a local small businesses than give Mr Bezos any more money than I already do!

I will be using them again to get started on some Kefir soon.

Arrived quickly after ordering, kefir grains worked perfectly and quickly made a reasonable kefir within a few days, looking forward to the kefir in a few weeks time once established in their new environment.

I had bought water kefir grains from another company that after 5 feedings did not ferment. I had only used them as Happy Kombucha were on holiday. I wish I’d waited. I got my grains at the beginning of the week, it’s cold in my kitchen about 16c and to my delight I had fizzy kefir the very next day. I did not expect to be drinking it already and it’s brewed each time in 24 hours. So delighted with the quality.

I cannot even begin to describe how very wonderful Happy Kombucha are, and Michelle especially, is an absolute star. My experience showed that Happy Kombucha most want to ensure the kombucha community is happy, healthy and brewing! Let me explain. I bought a scoby from Happy Kombucha and brewed once with it. My kombucha was fine and as I was going away, I parked my scoby in a hotel as usual. I'm an experienced brewer and when I took the scoby hotel out again, after a few weeks, I noticed something on it that may or may not have been mould. There were no other indications of anything wrong and so I wrote to Happy Kombucha asking if they could help and if they would consider replacing my very new scoby. I never really thought they would – after all, it wasn't their fault and the scoby had worked fine for one go – but imagine my delight when Michelle wrote back very cordially. She tried to diagnose the issue and said that while it may not be mould, best to be on the safe side and she was despatching another scoby pronto. She was as good as her word and I've been brewing with great success ever since. Thanks Michelle. Thanks Happy Kombucha. Thanks for being a listening enterprise. More power to you.

Quick delivery, was sceptical when I got my milk kefir grains but I followed the instructions and I’m very happy with the purchase. In 10 days they’ve grown from 5g to 20g and look so healthy! Note: it’s summer time so it’s probably quicker fermentation.