HappygiraReviews 

196
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality and design of the products, finding them sturdy, well-made, and easy to assemble. They appreciate the comfort and safety features, noting that items like high chairs and playpens are excellent additions to their homes and keep children secure. Some also highlight the efficiency of customer service in resolving issues and providing replacement parts. However, some people mentioned significant dissatisfaction with delivery times, with products often arriving late or with incorrect tracking information. There are also concerns about product quality, including items arriving with defects, broken parts, or not matching advertised images, such as missing carrying cases. Additionally, a number of customers experienced poor customer service, characterized by slow responses, unhelpful communication, and difficulties with returns, sometimes requiring unusual requests like unboxing videos.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction. Reviewers... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick shipping and... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I haven't received my order after 2 months. No response to my email from the customer service. Ive emailed again.. the tracking updates must be made up and aren't helpful as they just say has been p... See more

Company replied

Rated 5 out of 5 stars

We’re so happy with this high chair! It’s well-made, sturdy, and thoughtfully designed. Assembly was quick and easy, and it feels really safe for our little one. They seem super comfortable in it and... See more

Rated 5 out of 5 stars

My second experience with this company was even better than the first. This time, my order was shipped from their New Jersey warehouse and arrived in just two days. For potential buyers concerned... See more

Company replied

Rated 1 out of 5 stars

It's been over 35 days and still don't have my order. Pretty sure the customer service is written with AI, they are being very shady about cancelling the order and the return process, and reviews all... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

196 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(196)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Good looks customer unfriendly

The product has several defects they first send a breaker part to replace the broken one and the. The child seat does not lock and gives out with the infants weight leaving the child dangling other breakers are very hard to work with and either one side work and the other doesn’t It is not customer friendly and not safe
Very unhappy the Communication,delivery time is very long

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Baby Playpen HORRIBLE MISTAKE

Ordered a Baby Playpen. It took 3.5 weeks to arrive even though it is supposed to be from the USA. When it finally arrived, it was It damaged. It is cheap quality. The mat doesn't fit into the playpen correctly. The mat is cheap plastic. And I really couldn't put into words how difficult it was to build. DO NOT BUY FROM HERE.

25 October 2025
Unprompted review
Happygira logo

Reply from Happygira

Dear Morgan,

Thanks for your feedback! We immediately looped in our after-sales team and confirmed you reached out to customer service with your concerns—but didn’t hear back when they followed up. We’re sorry for the headache and truly want to make this right. Please get in touch so we can work together on a solution you’ll love!

Rated 5 out of 5 stars

A Fantastic Second Purchase - They Deliver on Their Promises!

My second experience with this company was even better than the first. This time, my order was shipped from their New Jersey warehouse and arrived in just two days.

For potential buyers concerned about shipping times, I highly recommend reading their shipping policy. They are very transparent about their process and even offer expedited options. It's clear they are a genuine company focused on honesty and growth. They're actively working to expand their inventory for faster shipping, which is exciting to see for this growing startup.

The product itself is excellent. Keep up the great work!

11 October 2025
Unprompted review
Happygira logo

Reply from Happygira

Dear Steve S,

Thank you very much for your sincere and detailed review. Your feedback not only offers valuable guidance to other customers but also helps us find new ways to enhance the entire shopping experience. To improve delivery speed, we have launched products with Prime Shipping available—and we’re continually expanding those options. We hope to have the opportunity to provide you with another outstanding experience in the future.

Rated 5 out of 5 stars

Wooden Playpen

We bought the wooden playpen from HappyGira for our baby, and it has been great. We use it every single day. I appreciate how it can be made portable as well, since we prefer to put it away at night.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest company and poor quality

The company says they are US based but they ship from Singapore. We got the portable tandum strollers with the infant car seats and there are no bases for the carseats or even instructions on how to install the car seats into the car. I'm now worried about the safety of the car seats since when I reached out tot the company they said they don't even sell car seats separately anymore. The boxes were also completely beat up, with a huge hole in one of them. I realized after doing more digging just now that they are not approved by the BBB and have ALL 1 star reviews on there. I'm very disappointed with the dishonesty of this company and have no faith in the safety of their products now.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Unsafe product & unresponsive customer service

We keep finding small, loose plastic fragments coming off of the new baby playpen we just received, which is a choking hazard for our 6 mo LO. We clean and vacuum it daily as well and we still find loose hard plastic pieces shedding everywhere. Customer service was barely responsive and accountable and just responded with you should vacuum daily. Very disappointing and unacceptable accountability!

4 September 2025
Unprompted review
Rated 3 out of 5 stars

I haven't received my order after 2…

I haven't received my order after 2 months. No response to my email from the customer service. Ive emailed again.. the tracking updates must be made up and aren't helpful as they just say has been processed and moving onto the next station but it doesn't say a what location

So it arrived about 3 days after this review.. the product is quite good. Ordering experience was good but delivery was terrible.

25 July 2025
Unprompted review
Happygira logo

Reply from Happygira

Dear Stefan,
we’re all ears when it comes to your needs and feedback—delivering top-quality products while continually enhancing your experience. We know fast, reliable delivery matters, so we’ve fine-tuned our logistics and now offer Prime Shipping: get your order in just 2–5 days! We hope to have the opportunity to give you an even better customer experience.

Rated 5 out of 5 stars

Great Services!

The playpen that was purchased has been great for our baby. It has given us that piece of mind when we have to do things around the house and keep our baby safe at the same time. When anything has broken with the item happygira support was quick to respond and sent the requested replacement parts as soon as possible. Very great services and item from this company!

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely one of the worst online…

Absolutely one of the worst online companies I have dealt with. To start, their website shows a US address. (Oregon I believe). Order a highchair that I needed in two weeks for my granddaughter's visit. It took almost 6 weeks for it to arrive.
In the meantime I had to purchase something else, so I contacted the company to initiate a return authorization as it was no longer needed.
They delayed responding numerous times only to finally tell me I needed to send and "unpackaging video" prior to getting return authorization. I relayed it was not even opened. Still they required me to video opening. I did and sent them the video.
Days later they responded with "it did not meet their return policy standards" and hence returning it was on me. They provided me with a mailing address...to Singapore and told me IF it arrived and met their standards (no damage, etc.) they would consider issuing me a refund. TOTAL SCAM of a company! Poor customer service and dishonest.

1 August 2025
Unprompted review
Happygira logo

Reply from Happygira

Dear Nikki,

Thank you for reaching out, and please accept our sincere apologies that the shipping time did not meet your expectations. We strive for full transparency—our standard shipping times and estimated delivery dates are clearly outlined on our Shipping Policy page:

https://happygira.com/policies/shipping-policy

We understand some orders are more urgent than others. To meet those needs, we offer Prime Shipping, which delivers within 2–5 business days. We’re also expanding our Prime-eligible product lineup so you’ll have even more fast-ship options in the future.

At HappyGira, product functionality, quality, and customer service all matter equally. If you need to return an item, our Convenience Return Program is here to help. It’s currently available to California residents, and we’re working hard to roll it out to other states soon. You can find full details in our Return & Refund Policy:

https://happygira.com/policies/refund-policy

We appreciate your understanding and patience, and we look forward to providing you with a faster, smoother experience next time.

Rated 1 out of 5 stars

Review of Happy Gira:

Review of Happy Gira:

I had a disappointing experience with Happy Gira. I placed an order on July 13, 2025, and promptly contacted them to cancel it within minutes. To my surprise, on July 14, they sent me a fake shipping notification, claiming the order had already left the warehouse. The provided tracking information was useless, showing no updates whatsoever.

It's now been three weeks, and I still haven't received my items or any valid information regarding my order. Efforts to get a refund have been met with silence. This has been a frustrating and upsetting experience, leading me to conclude that Happy Gira is not a trustworthy company. I strongly advise others to be cautious when dealing with them. Do not shop with them they are a scam company

13 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. They have refused to send me return details for a refund so I have had to start a dispute with American Express to get my money back.

The product I ordered cannot be assembled as some of the parts do not fit. And yet the company will not process a return.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY OMG

STAY AWAY OMG. my husband & I are learning everything the hard way. Please avoid this company at all costs. Takes over 30 days to deliver, the mat that goes inside the playpen is shown to be a thick mat for support well it’s about .0002 inches thick and feels like plush plastic NOT GOOD. Teething babies are strong my sons trying to bite chunks out, the pull up rings fly off when pulled on baby will just go flying backwards. With the mat being as soft as a hardwood floor it DOES NOT provide the comfort you want to have it you need to run to the bathroom or anything this playpen is just not it. You won’t even be able to stand beside it and do the dishes because it’s self destructive. Save your money, time, stress and go with ANYTHING ELSE. This playpen and mat should have been $60 not $200+. And as parents they know we will spend the money when it comes to the safety of our children. They are scamming parents

25 July 2025
Unprompted review
Rated 5 out of 5 stars

We’re so happy with this high chair

We’re so happy with this high chair! It’s well-made, sturdy, and thoughtfully designed. Assembly was quick and easy, and it feels really safe for our little one. They seem super comfortable in it and actually enjoy sitting at the table with us now. It’s also really easy to clean, which is a huge bonus. Definitely worth the purchase — highly recommend to other parents looking for a reliable and stylish high chair!

28 June 2025
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Do not order from them. It says they are from Oregon but really this company is based in Singapore. Something I only discovered after I placed my order, if you lie shoot that, I can’t imagine the products are actually non-toxic. I ordered a playpen, they emailed they no longer had that size but will send a different product. Obviously that’s not how things work. I don’t want a different product, I want a refund. They took my money and now I am disputing the charges. Avoid this company at all costs. There are Reddit threads about them if you do your research, I wish I had before I purchased.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam! Return policy is insane!

Wow. I have never before faced such a psychotic company that tries their hardest to make it impossible to return their completely unused product within a week of receiving the item. I wanted to return the product because a feature I thought it had didn’t work as I thought — an unfortunate misunderstanding that could have been rectified if the return was processed without fuss.

Instead I was directed to send an unboxing video of the original opening of the package and in the same clip show a defect, as a defect is the only reason they will process a return. Yes, you read that right. They expect you to have filmed yourself opening the package and identifying a defect right away!!!! Thank HEAVENS my husband is weird enough that he did film himself unboxing it otherwise they wouldn’t not accept the return! I’m about to submit a return request for the third time with this video and I hope they don’t give me a bogus excuse again of why they won’t process it.

I hate this company. I regret ever trying one of their products

29 May 2025
Unprompted review
Rated 1 out of 5 stars

I received a baby gate from this…

I received a baby gate from this company, and I read a lot of reviews on it and they all seemed very positive. Upon receipt and assembly it was basically falling apart with screws coming out the pieces that helped bend the sides were falling in half. I messaged them and asked for replacement parts and told them that they were screws coming out, which is a major choking hazard for a child and they seem to initially say they were gonna give me replacement pieces, which I was very happy with their quick and helpful response. I was then told that I needed to leave a five star review in order to receive replacement parts which felt unfair to every other person who ever wanted to purchase one of these in the future because it was a deceiving review morally I decided against doing this and have just thrown the gate out . before throwing it out there was a piece so sharp that had broken in half that it cut my daughter‘s face. I’m sure many of their products are good, but I felt that all of the reviews were deceiving and maybe it was because people were forced to leave in good responses in order to receive replacement parts I’m sorry to leave such a poor review. I’m usually not wanting to do this, but because it was the safety of my child and rather than being commercial and giving me replacement parts, they asked me to leave a deceiving review which I’ve decided against. I do not recommend this product.

4 June 2025
Unprompted review

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