Happy Poppy 

Although they responded to my emails (I had ordered two by mistake and wanted to return one item) I was asked to return the item to China address which would have cost more than the item itself.

Despite the .uk domain, this is a drop-shipping outfit with deliveries coming from (I assume) the far east.

I've been waiting over a fortnight for my order to arrive, still with no delivery date in sight.

I have written one star but I wouldn’t even give that. It is a China based product HONG KONG and because of that expect unpredictable delivery schedule and an equivalent of an ebay fake item, because that is what you will receive without the protection and guarantee ebay give. I’m reporting them to my credit card company. They never sign emails with a name either. Quality is not like the website alludes to. Pet owners BEWARE.

I ordered a coat for my Yorkshire terrier it’s to small I emailed them twice, they have ignored me which is very unprofessional

Not the speediest of deliveries, but was kept in touch with progress and tracker provided key information.
Item purchased for my cat was good value, works as it should, great value compared to cat toys which work similarly which I haven't seen on any other website. Seem to carry number of different, unusual or unique cat toys in their range and would purchase from again, as necessary.

I complained about the quality of the items Id received, one was not fit for purpose. I asked to return these goods for a refund a number of times but never got any reply. I still get marketing e mails from them, but not interested in fixing the problem. Ive got your money now go away attitude

Goods never arrived. Good old EVRI finally admitted losing the goods. HOWEVER despite forwarding several of EVRI's responsse to this lot; they still send out insincere messages asking me to proove it by sending them EVRI's note! I have asked for refund or replacement several times, they say cannot be stopped as " in progress" and that I have "to return item when it arrives!" So I repeat the info that it is lost and receive a message saying apologies for delay (3 weeks now) and that item is "progressing!"

Would neve use this shower ever again.

Still waiting on my order. I honestly don't know why it's taking so long. When trying to track it nothing makes sense. Shipping here and shipping there.its been sent to 15 different stations so far I havent a clue what that means or where they are. I thought it was coming from somewhere in the UK. If I don't get it soon I'll be needing a refund.

I ordered dog blankets on 25th October. Still not even picked up by EVRI 5th November. Clearly the blankets must be coming from abroad.China? This was not made clear when ordering. Navigating their website is a click minefield with spurious and unwanted offers, insurance etc. pleased others find this company ok but I will avoid in future.

The cat scratch box we ordered was delivered a bit late and yep-it’s a Chinese company and the box was made of cardboard. However, they updated us before we chased them. And more importantly, the cats love it. It is close enough to the picture (not the same but not too far off!) and we couldn’t find the same item in the UK. So, not perfect but not terrible. We’d buy from them again but not something expensive. Be sceptical but if you’ve already ordered, don’t panic.

Wow. What a dreadful company. Deliver times were appalling and then when the products finally arrive one of them - the mat with the ball in doesn’t work - the ball lights up but doesn’t roll around inside the mat at all. The company asked for a video and then said that it’s fine. Appalling - don’t waste your money!!!

Absolutely useless company.
Make their website appear that it’s in UK. It is not it is in China.
Ordered a cone to stop my dog licking after an abscess. It took so long to arrive the wound is healed.
Ordered a medium for my smallish dog. When the product arrived it wouldn’t fit a Guinea pig.
DO NOT USE THIS COMPANY.

Do not buy from this company. The website masquerades as a uk company but all goods are coming from china. I purchased a dog bed which was very small and not fit for purpose. Very slow delivery and very disappointed with my order. My small shih tzu is too big for the bed. The returns policy is so complicated and cost to return to china is so expensive that it is not worth paying return costs. Lesson learned in that I will in future spend a bit more and purchase from a company based in the UK.

Truly shocked at how slow and small Happy-Poppy is and I am waiting to return 3 items and they have failed to respond.

Super small best go a few sizes up in the UK.

My puppy is xs and small does kit but my puppy 🐶

Waited several days and no one had responded to me.

Dreadfully slow delivery and very disappointed with my order. My very mini dachshund is too big for the bed I ordered. The returns policy is so complicated that I’m just going to bin the bed. Lesson learned in that I will in future spend a bit more and purchase from a company based in the UK. Cannot recommend.

The return address is in China. That is not clear when making a purchase.
When placing an order the delivery is near £3.00. A small, light package to be returned to China is £15. My order costed £20.
I will not have used the website if the return policy was clear and not misleading.

The company is fraudulent - DO NOT BUY!

Awful company! They sent me an item with noticeable black stains, and when I sent them a picture to request a refund, they claimed they couldn’t see the stains. It’s a beige item—it's hard to miss those black marks!

DO NOT USE THIS COMPANY ! I have now been waiting 6 weeks for my delivery. I have emailed them 3 times for an update and to request my money back which they have still to acknowledge. I can't review the dog jacket I ordered as I have yet to set eyes on it.
I wish I had read the trust pilot reviews before ordering as I would have avoided this company. My advice to anyone else would be to shop elsewhere.

I have learnt by mistakes do not buy from this company, poor service goods take ages to arrive or never. If you need to return anything be aware they are ask for the item to be recorded post, the item goes back to china. My item cost me £9.00 and £2.99postage but to return the item cost me £12.85. So out off pocket on the postage just got the cost off goods refunded