Happy Poppy 

Is this a real company? Why is their rating unavailable, despite it having hundreds of reviews?
My experience has been less than positive. I hesitate to give them a single star.
I ordered 3 items nearly 2 weeks ago. Two items finally arrived.. not sure which country they were dispatched from. (both are pretty rubbish.. one I have to assemble & have almost given up. It’s a large cat scratch slope)
The third item : I have no idea whether it’s been dispatched as the company gives misleading and oblique answers to emailed questions. I’d advise anyone thinking of ordering to go somewhere, anywhere, else

Ordered a toy for my dog over a month ago, still not delivered. Emailed to cancel and asked what would happen if it’s still turned up…. It had not even been dispatched!!! Note to self to avoid Happy Poppy in future!

AVOID!! The absolute worst company, rudest staff and worst quality products. Took weeks to arrive, faulty items, disgustingly rude staff and they clearly buy all their products on SHEIN or Temu, then charge us wayyy more. AVOID

This company is presenting as uk based but is in fact Chinese so if you need to return an item the costs are punative. I cancelled the order before it was despatched asking for a refund as it was so late and they despatched it anyway. They have been unhelpful and I feel deceived by them.

It's just a drop shipper from probably ali express or the like. I bought the exact same items from ali express for far less than half price on this website. Genuinely the same. And you have to pay for return to China.

No stars. Avoid this company. Communication is abysmal and the product is taking weeks to arrive with no information regarding the location. I believe that is not a UK company. Avoid it.

After fifteen days your bank will refund you and start their own dispute with Happy Poppy.

I have now reported this company to Trading Standards and UKECC, an organisation which investigates global companies.

Same experience here as other users. Presenting themselves as UK company when not. It's weeks since I ordered an item and still no sign of arrival. All the usual email replies, "you're welcome to return this item when it arrives" (with no mention of to China). Don't waste your money.

Took 3 weeks for order to arrive. I ordered thinking it was a UK company but it isn’t. I DO NOT recommend this company, buy from somewhere else!

Buyer Beware!!! I believe this company must be a scam as after placing my order a week went by and then they said they hd dispatched my item and delivery would be 7-10 business days yet this is not communicated anywhere prior to order Every day thereafter I received the same email saying they had just shipped my order. After another week I emailed them to ask what was going on and they just sent me a template your order has been shipped. Every time I emailed them they ignored my email. Then they emailed me to say they have refunded my order even though I did not request this and no refund has arrived. I am reporting them to my bank, shopify (as they should take is site down as this is clearly a scam based on all the reviews on here and my own experience), Google and Trading Standards UK.

Company makes out it is in UK but is China. £13 postage to return a dog coat!

Purchased a devise to stop dogs barking it does not work at all! When ordering you are lead to believe its UK based, its China! As usual cheap rubbish that does not work!

Bought a double lead. Broke on the first walk !!! I have 2 mini dashounds that weight next to nothing. They refused refund
Cheap

First order with company placed 12/2. Still awaiting delivery, item has been with Yodel since 14/2 , definitely not using again and will see how quick they are to refund order HP179765.

Dont use this company. I still havent received my order from the 6th February. Customer service havent been very helpful just keep saying my order is on its way!

Cat fountain took 3 weeks to arrive and when it did it was completely smashed on arrival. Company didn’t respond to my emails. So I opened a case with Klarna. Only then did they respond and they wanted me to close my case. I’m glad I didn’t as I am sure if I had they wouldn’t have refunded and I’d have lost my recourse with Klarna. 2 month ordeal of getting my money back. Please read the rest of the reviews.

Poor quality product I have since found on AliExpress for 10% of the cost. Definitely not a UK store - all ships from china and take s2-4 weeks to arrive. Return address is in China, so outrageously expensive to return to.

Never received my item no response from the company, on website it says UK company but it's not ! Don't waste your money!!

Is a scam: says uk 🇬🇧 but is in china.🇨🇳 . I bought because I thought is UK
After 5hours with them on the chat refusing my request to return a faulty item. After 5hours and saying I take this matter further they accept my request to return but is in China. I must pay a lot not to return it
Please don’t buy frivolous them: I bought because I thought is in Uk

Hugely disappointed. Goods did not arrive, they kept sending ‘your item is on its way emails’ but it didn’t arrive. No response to my request for credit. You give up in the end.

I’d give them zero stars I thought it was a uk company but it’s not it’s from China and you can buy direct from china yourself and it would be cheaper and faster Very annoyed by all these companies saying uk when they are not Please don’t use this company it’s a complete waste of time and money