Happy-Cars.com Reviews 22

The operational strategies employed by this company is what attracts me with this company.
As academician teaching marketing management, I have been looking for a company to use as example in explaining the marketing mix concept. I found this company useful in giving reference to my students. This company is purely customer oriented.

I have used happy-cars.com 3 times now. The first time went off without a hitch, so I used them again. The second time, my credit card information was stolen off their website (I know this for sure because I used a brand new credit card that had never been used anywhere else before it accrued a fraudulent charge), so clearly their website is not secure or encrypted--beware! The third time, I was charged almost $600 by Alamo almost a month after returning the car. I looked back and found my receipt for the transaction, as well as the charge to my checking account and realized that they charged me $5 more than they stated on my receipt. It's not a huge difference, but it's the principle. If they steal just a little bit of money from everyone, they can make a lot extra. I thought this company was a good deal, and now I know it was too good to be true. NEVER again. EVER. I will not be returning to this site.

When I booked my airline tickets the site militaryfares.com, I followed on to Happy-cars thinking they must also offer better rates to military members.
My whole trip consisted of a one way flight Colorado to Washington and a one way drive back Washington to Colorado. I selected the options to reflect that I would not be dropping the rental off at the pickup spot. I was concerned about getting this right and checked it mulitple times.
After my selections were made I was able to view optional vehicles with their prices available to me. You're overwhelmed with the "everything's included" so heavily advertised. I needed the minivan and made the selection. I went through the payment process which totaled $796.13. I then received an email instructing me to print off the attached voucher and present it to the counter at Alamo for pickup of my rental.
A day or so later I got nervous they wouldn't have the minivan and found the only way to contact this third party "happy-cars" is by sending an email and of course it's not an immediate reply. I was told it would be the Dodge Grand Caravan (or similar).
I completed the online checkin through Alamo while still in Colorado. I wanted to make sure I did everything I could to make this go smoothly.
AFTER I complete the online checkin a receipt is made available to print. Mind you I've already paid what I thought was the total and complete amount and was just trying to do a checkin. I view the receipt and there's a balance on it of $385!!!!! Looking it over the biggest portion is a drop fee and some of the others are duplicated so I can't do anything else this late in the game but show up and talk with Alamo. Maybe this is why you can't simply call happy-cars on the phone or use the live chat they falsely advertise on their site.
After a full day of flying on 3 different planes with 2 kids and luggage in tow I'm ready to get the van and get into a hotel. I present my voucher at the Alamo counter and am told I do in fact need to pay the additional amount and it is a balance owed. So now I'm in Washington basically stuck. I've already paid nearly $800 and in order for me to get the vehicle I have to pay Alamo another almost $400.
I couldn't get in touch with anyone at happy-cars to find out more or see if I could get reimbursed asap so I could just go directly to one of the car rental counters right in front of me.
Luckily Alamo worked with me and reduced their drop fee, but I still walked out of the paying a couple hundred more than planned after all said and done. I feel very misled and taken advantage of. I was stuck there with no options and thank goodness I was able to pay so we could proceed with our trip.
If happy-cars won't make this right and make changes to their reservation process I will go through my bank. This is bait and switch. Everything reads as though your paying total price for a one way trip car rental only to find out it's not and its not a small difference.
Not only did they get me to pay more, but the stress of dealing with this after the flying, it was just a slap in the face. I will never use happy-cars or any of the other third party sites affiliated with them.
The service I paid for was not as advertised and I will dispute the charge made unless it is corrected first. I do not recommend using this third party or any third party to book vehicle rentals especially if you are making a one way drive!

we have used Happy Cars now, and have found it to be the simplest and most convenient method of renting cars. Prices almost always are under any discounts that we may find and always under when considering insurances.

When I visited Boston for the first time, I had an oportunutity to rent a car from Alamo and I can assure you that it was a most enjoyable experience, I drove to Lenox, Mass. to attend a Jazz concert at Tanglewood festival without any road and/or car problems. I strongiy recommend this company to any prospective renters in Boston, Mass. It is very well situated at downtown area and returning the car was quite a surprised experience because it was really fast being done at a nearby garage from Alamo office.

This website is one of the best car rental websites out there !!

Hassle free exp.

renting a car on their website is a seamless experience.

had problems at first booking the reservation because my credit card declined the charges because they are regestered as an out of country (Andorra?) company and my bank thought they were fraudulent charges. Once I got that cleared up, everything went smoothly. I got exactly what I paid for and the price was half of what the company charges from their website.
I will use them again the next time I travel.

Couldn't have been any faster or easier and to top it off it was much cheaper than any alternative I saw.

I have booked a car with Happy-cars.com for several times last winter. Always Alamo and always easy. Booking process is quick, rates are low and, as a foreign traveler, I appreciate their inclusive insurance package.

Generally love Happy-cars. But, my last two rentals were one way from mry to sjc and then return. The program went bonkers and charged me really crazy amounts.
Happy-cars fixed the problem, but both the email and the phone service took several days.
But, it was fixed, and we are still Happy-cars happy campers.

I did get the rental car but to add an additional drive was a quarter of the cost to rent the car your site should have a place for other drivers and have a phone number to call you at 1800? Would be nice I will most likely not rent again through this site again or recommend it do to not getting any response from your email system or a way to call you.

Very easy to rent a car. Great rates. No issues

Happy Car Rentals found me the best deal with a short notice. The total price was great for the car I got & Alamo Rental was very friendly--hassle free. I definitely will use Happy Cars in my next travel.

We did finally receive the voucher from Happy-Cars.com. They stated they sent it before, but no evidence of it in my inbox anywhere, after several attempts to find it. The negative was trying to communicate with the woman who did not speak English well. I had to slowly keep spelling things, and was on hold for about 20 minutes. Computers still were down, so she promised to send voucher. It did not arrive the next day as promised---and the rental agency had to contact me. I finally emailed them, and had them directly send it to the agency, so it did get resolved. Just a hassle, and took up a good bit of time .

After looking at many car rental websites, I found www.happy-cars. Their prices were the cheapest and their site is very clear and easy to use. They showed me the price at the beginning and they did not add anything else at the end, like many do. And they did not charge me extra for paying with my credit card. Just perfect!. I will use them again for sure and I will recommend it to my friends.

I was making a reservation for San Diego. Its refreshing to see that the price they give in the beginning is also the price you pay in the end. And that they include all the different taxes and insurances alreday from the beginning.