HapaBox Reviews 192

TrustScore 3 out of 5

2.8

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See what reviewers are saying

Rated 1 out of 5 stars

This company fraudulently stole my husband's money, 5 separate payments taken from his account when he never submitted his details. They captured the info from the screen and used it. This is highly i... See more

Rated 5 out of 5 stars

HapaBox has an awesome collection of themed boxes filled with great items. There are several different ways to get free drops through social media posts, referrals and holiday promotions. Really cool... See more

Rated 5 out of 5 stars

HapaBox is an exciting forward thinking idea on an old favourite, the mystery box. With everything being online HapaBox is a fantastic integration on old world meets new world tech. This unboxing gam... See more

Rated 1 out of 5 stars

I’ve noticed a lot of the prizes that you have to pay to ship are priced at full retail. A quick eBay search of sold listings will show you how little they may be selling for and that 30 dollar shippi... See more

Company details

  1. e-Commerce Service

Written by the company

HapaBox is an online mystery boxes site with provably fair system. We use a provably fair method to determine each item unboxed. Every unboxing records can be tracked and verified. Customers could top-up and buy the mystery box online. Once unbox an item and choose to order, we will ship the product to the customer. It is 100% trackable.


Contact info

  • Chase business centre 39-41, chase side London, N14 5BP., Chase business centre 39-41, chase side London, United Kingdom

  • support@hapabox.com
  • hapabox.com

2.8

Average

TrustScore 3 out of 5

192 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely garbage company

Absolutely garbage company. Horrible website that doesn't function properly. I have some items that I can't even access anymore because they blocked the shop button.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

VIP 6 Update

VIP 6 Update: Hapabox likely uses an algorithm that could prioritize paying users to keep the cash flowing, which isn’t uncommon in gambling-adjacent platforms. “Provably fair” sounds good, but without digging into their code (which I can’t do), it’s hard to say how fair it really is. The lack of wins after you stopped funding might mean the odds shift when you’re not actively topping up—possibly to incentivize more deposits. It’s a pattern worth questioning. Have you tracked your total spend versus wins?

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Fake reviews for a scam site

Look at their good reviews, they're fake, all accounts have 4 reviews made on same day. They've got bots writing good reviews cos their site is a joke. Don't waste money on these con men. Trust pilot need to review their account

4 November 2024
Unprompted review
HapaBox logo

Reply from HapaBox

Hello,

If you encounter any problems on our site, please contact our staff to help you solve it, or you can leave your email, and our staff will contact you proactively.

Wish you good luck!

Sincerely
HapaBox Support Team

Rated 5 out of 5 stars

Hapabox is excellent

Hapabox is excellent, TRUST ME! It has everything! From sneakers to perfume, so addictive! My friends also love this site.

3 July 2024
Rated 5 out of 5 stars

offer authentic items

This mystery box site is amazing! The best ever! I mean, my son loves the PS5. I got it for him for his birthday! Plus, I also won an iPad and other great stuff.

11 July 2024
Rated 1 out of 5 stars

Please AVOID AT ALL COSTS!

Please AVOID AT ALL COSTS!

we're to start I have been using Hapa for some time.

The customer services provided is shocking, it's called the VIP service but its far from VIP. All it is is automated copy and paste message probably similar to what the are going to post under this review simply stating please email us and we will try and fix the issue however they never do.

After months of opening boxes I never opened anything more than 250 dollars. I spend so much cash 4-6k and I finally reached breaking point enough is enough. I realised I had a problem.
This was a gambling addiction to which I reached out to hapa VIP.

I had a 550 dollar balance and request my account to be closed and money sent to me and or cashing out an item for example a PS5 is 520 dollar. I explained I was stopping gambling and need a break.

The response I received was NO hapa is not a gambling site there's nothing you can do . So 2 seconds later I'm spinning again and lost my whole balance in less than a minute.

Like most GAMBLING COMPANIES you will very rarely win.
If you want disappointment and frustration please join up if not I suggest you use an alternative Site

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Complete waste of money!!!! Scam

My son got my debit card and spent over $3000 ..... in return, he got absolutely nothing. Soured the relationship between my son and me. This site takes advantage of the vulnerable youth. This site should be banned. The owners should be ashamed of their deceptive strategies

22 June 2024
Unprompted review
HapaBox logo

Reply from HapaBox

Hi Adam,

I'm sorry you didn't have the best experiences on HapaBox!

We'd like to learn more about your situation and see if we can help you resolve any issues you're having with our site. That's why we ask for your contact information. You can also reach us via live chat 24/7 and we'll be happy to help you.

Wish you good luck!

Sincerely
HapaBox Support Team

Rated 1 out of 5 stars

Stay away at all cost I have spent…

Stay away at all cost I have spent thousands and now it's time to collect winnings and its all gone wrong ... VIP customer service is a joke. I'll write a long detailed message and get told special orders take a month ..... its already been over a month and my orders are still in phase 1 out of 5. I will never deposit on this site again 😒

18 June 2024
Unprompted review
HapaBox logo

Reply from HapaBox

Hi Dave,

I'm sorry you didn't have the best experiences on HapaBox!

We'd like to learn more about your situation and see if we can help you resolve any issues you're having with our site. That's why we ask for your contact information. You can also reach us via live chat 24/7 and we'll be happy to help you.

Wish you good luck!

Sincerely
HapaBox Support Team

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