Really poor. Ordered headboard. Tracking link sent never worked so just turned up one day. Poor quality item arrived. Have contacted them to arrange refund and return and only being gi... See more
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See what reviewers are saying
Good quality product, but long delivery time because they fabricate it when you order. It did not say that during the buying process.
Company replied
Total Scam - Looks nothing like the photos online, the wood is really cheap filmsy, the finish was really bad, the pre drilled holes don't line up. Once put together the table is so wobbly that it's n... See more
I’m extremely happy with my purchase from Hannun. The TV stand is made of solid teak wood and the quality is outstanding sturdy, beautifully finished, and full of character. The coastal style ins... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Living Room Furniture Store
- Outdoor Furniture Store
Written by the company
Somos la primera empresa española B Corp® del sector del mueble. Buscamos transformar la industria, creando una comunidad con propósito basada en el diseño honesto y coherente.
Contact info
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing AND broken items.
Each item was sent via a different courier but only one tracking link was provided. One item turned up broken. One item is still missing (a tracking link was provided after complaining but the courier hasn’t even been given the parcel from Hannun, even after 3 weeks) - the customer service team are slow to respond and do not properly investigate the issue(s). Of the two parcels that have arrived neither had instruction manuals for installation. This place is a joke. Avoid them at all costs.
14 September 2025
Unprompted review
Reply from HANNUN
Thank you for your review. We sincerely apologize for the frustrating experience you had with your order.
We understand that receiving multiple shipments may not be ideal, but as our products are handcrafted in different local workshops, items are shipped as they are completed.
Also, we are very sorry to hear that you received a broken item. We have reviewed our email correspondence with you and do not have a record of this, so we have written to you again to better understand the situation and offer you a proper solution.
Your last product is on its way and will be delivered to you shortly.
We are committed to making this right for you.
Best regards,
Hannun Team
Terribly upsetting experience
I'm really, really upset at this point.
I spent more than £350 pounds with Hannun on 12th July, it's now two months later and I still have no products and no information about a delivery date. Despite multiple emails where they have outright lied that it will be delivered soon.
Last week, I gave up waiting and requested to cancel my order and have a refund. They have since stopped responding to my emails - I haven't heard back from them since last Friday. I'm now having to resort to writing on Trust Pilot in the hope it will make them take notice.
I would avoid this company at all costs. At this point it feels like a outright scam
11 September 2025
Unprompted review
Shocking experience
Shocking experience, I should have listened to the reviews on this platform and NOT ORDERED from this company. I purchased a sofa which was meant to take 3 to 5 days for delivery, and that was on 30 July. It is now 10 September (nearing 6 weeks) with no delivery and I'm still waiting to be told the truth. I've written several times to the help desk (no phone number only email) and at first I was told the delivery company had picked up the item and it would arrive soon, and then I was ignored, and several days ago I was told the delivery company has not in fact picked up the item and they would chase up and get back to me, which has not happened. How long does it take to deliver an item from Spain to Portugal?? And is this this incompetency or is it theft?
I could have ordered a sofa from somewhere else and it would have arrived already instead of wasting my time chasing up and sitting on the floor of the apartment. This has gone beyond inconvenience.
10 September 2025
Unprompted review
Reply from HANNUN
Hello Nicole,
We are deeply sorry to hear about your experience. Your feedback is very important to us, and we completely understand your frustration with the delivery delay and the lack of clear communication you’ve faced.
We want to assure you that we have taken your comments seriously. As you know, we have already contacted you directly to address this issue and find a solution that works for you. Our goal is to resolve this situation and restore your trust in our brand.
We are actively working on improving our logistics processes to prevent similar situations from happening in the future. We look forward to reaching a solution with you and providing the service you deserve.
Avoid at all costs.
I was excited after purchasing my sofa, but the delivery was delayed a week without any reason provided.
Upon delivery, the sofa was left on the side of the road, then once we were able to get it inside, we discovered that we had received two mismatched pieces of the sofa.
During this entire process the Hannun team was unresponsive, and lacked clear communication skills required to provide adequate service. Avoid this company at all costs, they still have yet to respond!
18 August 2025
Unprompted review
I ordered a mirror on 3 July and have…
I ordered a mirror on 3 July and have never received it. When I contacted the company they said they are developing new packaging and will send the mirror when that's ready. I have asked for a full refund and they sent me the same reply about developing new packaging. I have no idea if I'll ever receive the item. I would not buy from this company again.
12 August 2025
Unprompted review
Reply from HANNUN
Hello Chloe,
We’re very sorry for the confusion regarding your order. We were actually redesigning the packaging for our mirrors to ensure they arrive in perfect condition. After noticing the issue, we processed your full refund without delay — less than 48 hours after your first request.
Now that the new packaging is ready, we’ve also sent you a discount code in case you’d like to give us another try. We truly regret the misunderstanding and hope this helps clarify the situation.
Best regards,
Delivery times are being ignored
I’ve ordered a sofa 12 days ago. They said it would arrive at August 6-8 so we decided to order it. However, now it is the 12 of August and the sofa hasn’t even been sent yet. The reason for that is, according to the transport company, that Hannun is not giving them the information they need for customs so they cannot pick it up. I am very disappointed as we spend more than 2000£ and are sitting on the floor of our apartment for days now. Don’t buy from there…
Order #169950 (Hannun UK)
12 August 2025
Unprompted review
Reply from HANNUN
Hello,
We’re very sorry for the delay with your order. Whenever we generate a shipment, we always provide the necessary information to customs, but unfortunately, in your case there was an issue that extended the shipping process. We truly regret the inconvenience this caused, especially given your investment and the wait.
We’re glad to see that you have finally received your sofa, and we’ll continue the conversation via email to make sure everything is fully resolved. Thank you so much for your patience and understanding.
Great product delivery time
The delivery was very fast and the product was very well packed.
10 June 2025
Unprompted review
Reply from HANNUN
Hello Tiago,
Thank you so much for your 5-star review! We're so happy to know that your experience was so positive, that delivery was fast, and that the product arrived well protected.
At Hannun, we work every day to ensure that both the quality of our furniture and the shopping experience meet your expectations, and reading messages like yours motivates us even more to continue improving.
We hope you enjoy your new furniture and that it will be with you for many years to come. And, of course, we'll be delighted to see you again when you want to add a special touch to your home.
Thank you again for your trust!
Good product, not so good assembly
I loved how quick they were to answer when you mailed them a question. I think the answer might have been ai generated but I don't mind that.
I removed two stars because
1. Building the head board could have been easier. There were no assembly instructions in the package or any hint that they'd be online. I knew that they were on the website so that was fine with me, but it might have caused a problem for someone else. The pieces were also not labeled in any way. I was confused at one step, until I realized that one of the pieces I had didn't match the picture in the instruction but that didn't matter. The screw holes were different but it was the ones that weren't there to connect 2 pieces so it didn't matter that they were different. Still if you don't have a lot of experience this might be off putting. If the pieces had been labeled with a sticker this confusion could have been avoided.
I also found the assembly instructions were a bit over explaining things on one side and then not explaining other things at all on the other. This caused some confusion for me.
A few more predrilled holes or the instruction to drill holes for the screws might have also been helpful. I don't know if you really need to do it. I drilled holes for the small screws, because I wanted to be on the save side.
2. Two pieces arrived broken. This is probably due to the shipping company handling the package not as well as they should have but they look like would be a bit more breakable due to their structure, so they should be a bit better protected in my eyes. It was no problem since both pieces could still be used and the broken part is hidden by the bed.
All in all I would have given 3.5 stars and ended up rounding down instead of up, because the assembly process was average at best.
The product looks as advertised and is fine as far as I can tell.
5 August 2025
Unprompted review
Reply from HANNUN
Hello Lola,
First of all, we want to thank you for sharing your experience in such detail. Your comments are very valuable to us because they allow us to identify areas where we need to improve, especially regarding assembly and the protection of our products during shipping.
We are deeply sorry for the inconvenience you encountered with both the instructions and the damaged parts. We fully understand the frustration that can come with unclear assembly and parts that don't arrive in perfect condition. Our goal is to make the entire process, from purchase to use, simple and satisfactory, and in your case, we haven't been able to meet these expectations.
We were unable to locate your case in our system, so please contact us at tienda@hannun.com
with your order number. This way, we can personally review what happened and provide you with an appropriate solution, either by replacing the affected parts or finding the best alternative for you.
Again, we greatly appreciate you pointing out these areas for improvement. We are working to optimize both the packaging and the assembly instructions to make the experience even clearer and safer for all our customers.
We hope that, despite this incident, you enjoy your headboard and that you will give us the opportunity to offer you a much better experience in the future.
Best regards,
Tatami duplo com cabeceira Anhelí
If you are considering buying a bed or something more complex than shelves or bedside tables, stay away from this company.
We ordered a bed that was supposed to be delivered in 4/5 weeks. They delayed the delivery by 3/4 weeks. After that, the delivery company works like something from the past - the website doesn't work, people don't reply to your e-mails and schedule deliveries for whenever they want. But the biggest surprise was yet to come: Once we got the bed and started mounting it, everything was wrong, from faulty nails and holes, to holes that weren't there at all (yet appeared in the instructions manual), holes not centred which made the assembly impossible and unsafe. The company only responded to tell us that all beds are pre-assembled in workshop (impossible) and that we should follow the instructions. What a shame!
4 August 2025
Unprompted review
Reply from HANNUN
Hello,
We are very sorry that your experience with your bed has not been as expected and that you encountered difficulties and defects during assembly. We completely understand your frustration, especially with such an important product that you were eagerly anticipating.
We want to assure you that this type of furniture, due to its complexity, undergoes a pre-assembly process in our workshop before being shipped. This is precisely to ensure that all pieces fit together perfectly and that it arrives in optimal condition.
We are already in direct contact with the workshop to thoroughly investigate what might have happened and why the bed arrived with those issues. We are working to find a suitable solution as soon as possible.
As we are already speaking by phone, we will continue to communicate via that channel to give you an answer and a definitive solution as quickly as possible.
Thank you for your understanding while we manage this process.
Best regards,
The Hannun Team
It's been 2.5 months since I ordered a…
It's been 2.5 months since I ordered a sofa (#165632). Customer support sent a tracking link that contains some random phone number (not mine) and no info on the package itself.
31 July 2025
Unprompted review
Reply from HANNUN
Hello Piotr,
Thank you for taking the time to share your feedback. At Hannun we value every review —especially those that point out where we can and must improve— and we are truly sorry to read about your experience with your sofa order.
We completely understand how frustrating it must have been to wait for so long, to deal with unclear tracking updates, and to even have to collect the item yourself from the warehouse. This is not the level of service we want to provide, and we sincerely apologise for all the inconvenience caused.
We want you to know that we have already sent you an email to offer you compensation for what happened. Our aim is not only to acknowledge the difficulties you went through, but also to make a genuine effort to restore your trust.
Your feedback will help us continue improving both our communication and our delivery process with external partners. We hope you will give us another opportunity in the future to show you that we can do much better.
Thank you once again for your honesty.
Warm regards,
Unacceptable
Unacceptable, Unprofessional behaviour!
Have ordered products for 2 months now, and they havent shipped the sofas yet! They say they will update, but they are lying from one week to the other as to when the products will be delivered!
Order 165665
20 July 2025
Unprompted review
Reply from HANNUN
Hello Artion,
First of all, we want to sincerely thank you for the time you've taken to share your experience. We completely understand your frustration and are very sorry that the delivery process for your sofa and armchair was not as you expected.
We have reviewed your case in detail and recognize that the initially communicated timeframes were not met. This does not reflect the experience we aim to provide our customers, and for this we apologize again. We have been in contact with you from the very beginning, seeking solutions, escalating your incident to logistics, and finally confirming the shipment, customs clearance, and scheduled delivery.
We know that nothing replaces having the product at home when you need it, but we still wanted to compensate you.
We also want to emphasize that, following your case, we have strengthened our processes with our carriers to provide clearer and more up-to-date information to our customers at every stage. Your experience helps us improve, and we are committed to continuing to work to ensure this does not happen again.
We sincerely hope that once you have your sofa in your home, you can enjoy it to the fullest and that it compensates, at least in part, for the wait and inconvenience this whole process has caused you.
Thank you for your patience, your honesty, and for trusting us despite the difficulties.
Best regards,
The products are good quality but…
The products are good quality but please educate the people working at logistics . It is not ok that even one item per month is late on delivery. The negative comments are killing the company. The costumer service is frustrated that logistics are not working. I will not invest in a company they does not care more about delivery on time.
21 July 2025
Unprompted review
Reply from HANNUN
Hello Joakim,
First of all, thank you for taking the time to share your feedback. At Hannun we value every single review — especially when it points out areas where we clearly need to improve.
We’re very sorry to read about your experience with late deliveries. We know how frustrating it must be to wait longer than expected, and you are right: punctuality is a key part of offering a reliable service. Our team is already working closely with logistics partners to reduce these delays, because we are aware of the impact they have both on customers and on our reputation.
Unfortunately, we couldn’t find your case under your name. To review it properly and offer you a concrete solution, could you please write to us at tienda@hannun.com
with your order details? That way, we’ll be able to investigate what went wrong and make sure we handle it in the best possible way.
Your comment is a wake-up call that we take very seriously, and we’d like to turn this negative impression into a more positive experience with us.
Thank you again for your honesty and for giving us the opportunity to improve.
Warm regards,
I love the craftsmanship
I love the craftsmanship, and your digital design helps show off the uniqueness, the craft and inexpressibility of my shelves - but also all the other pieces in your catalogue. Photos, layout, design. As a UX writer, it's inspiring. And as a new homeowner, it's foundational.
6 February 2025
Unprompted review
Reply from HANNUN
Hi,
What a wonderful review to read! We're absolutely thrilled to know that you appreciate the craftsmanship of our pieces so much and that our digital design successfully conveys the uniqueness and beauty of your shelves and our entire catalog.
t's inspiring to hear that, as a UX writer, you find our photos, layout, and design inspiring. We're also glad that our pieces are a foundational part of your new home.
Thank you so much!
Best regards,
The Hannun team
Delivers what is promissed
Beautiful products; accurate to description and photos.
Fast delivery.
25 May 2025
Unprompted review
Reply from HANNUN
Hi,
Thank you for your review! We're delighted to hear that you find our products beautiful.
It's also great to know that you experienced fast delivery. Your feedback is valuable and encourages us to continue providing excellent service.
Best regards,
The Hannun team
Ok experience
It took its time (1 month against the announced 2 weeks) but it arrived. Although the outside package was in not so good conditions and the inside parts were full of dust and dirt. They were not cleaned before packaging.
The bookcase (Marlene Bookcase) is very beautiful indeed but the overall quality is not so great. Ok at best. One of the frame reinforcer started rotating when I started to assemble the bookcase. I think it really lacks some reinforcers bellow the shelves. (probably I have to mount some metallic L's if I want it to hold more weight)
I like the color (walnut) but it is not real walnut. It is just average wood painted with walnut color.
Nonetheless I am satisfied with my purchase, I really like it in my living room, just have these points in mind if you are ordering it.
11 July 2025
Unprompted review
Reply from HANNUN
Hi,
Thank you for your review. We are very glad to hear that, despite the setbacks, you find the Marlene bookcase very beautiful and are satisfied with how it looks in your living room.
We sincerely regret that the delivery took longer than announced and that it didn't arrive completely clean and in perfect condition. This is not the standard we aim for, and we take note of your feedback on this point.
Regarding the walnut color you mentioned, we want to clarify that "walnut" refers to the specific tone we achieve with our varnish, not the type of base wood of the furniture. On each product's technical data sheet on our website, you will always find the exact specification of the wood used (for example, sustainable pine wood, teak wood, etc.), which forms the structure of the furniture.
We appreciate your observations about the quality and reinforcements. Our design seeks a balance between aesthetics, sustainability, and functionality, considering a specific weight capacity for each shelf. Your comment is very valuable to our design and production team, as it helps us continue to improve.
We are glad that, despite the areas for improvement, you are happy with your purchase. Thank you for your trust and for sharing your experience; it drives us to keep working.
Best regards,
The Hannun team
I am still waiting for a bed I ordered…
I am still waiting for a bed I ordered which they say is out of their control. Delivery has to be part of the service and Hannun whilst nice when selling me the bed have taken 0 responsibility in getting it to me in a time they promised so it’s not even possible to say how good or bad it is -
9 July 2025
Unprompted review
Reply from HANNUN
Thank you for sharing your feedback. We are truly sorry to hear about the frustrating experience you've had with the delivery of your bed.
Upon reviewing your order, we can confirm that your product was dispatched from our facilities within the promised timeframe. However, we understand that the final delivery by the transport company took longer than expected, and for that, we sincerely apologize.
We are actively reviewing what might have caused this delay in your specific case. We want to assure you that at Hannun, we diligently monitor all shipments. Our intention is to clarify that while the final delivery is managed by a third-party logistics partner, it's our responsibility to ensure your order reaches you as promised.
We deeply regret any inconvenience this has caused and appreciate your patience as we look into this further.
Totally avoid !!!!!
Totally avoid !!!!!, my emails are being sent back and still no trainers conned out of £77.50 , I even paid for protective delivery 😡 After seeing this they sent an email with a link and the link is false so you cannot even contact them 😡
13 June 2025
Unprompted review
Reply from HANNUN
We sincerely regret the difficulty you're experiencing in contacting us. It is unusual for emails to bounce, and we want to assure you that this is not a situation we are experiencing with other customers.
To assist you immediately and ensure your message reaches us correctly, please use our contact form on the website:
https://hannun.com/pages/help-center?hcUrl=%2Fes-ES%2Fcontact](https://hannun.com/pages/help-center?hcUrl=%2Fes-ES%2Fcontact
This will allow us to thoroughly review your case and ensure your order is processed smoothly. We want to assure you that we always respond within 48 business hours.
Thank you for your patience.
Just avoid
Just avoid. They were avoidant in communication. No contact number. Lied multiple times regarding the arrival time. No prior warning was given regarding it being a kerbside delivery. The delivery came a month later than promised. Even the delivery driver admitted that there are frequent customer complaints about Hannun and Skulm. I will never order from them again. Believe the reviews and save yourself stress.
7 July 2025
Unprompted review
Reply from HANNUN
Hi,
We deeply regret that your experience with Hannun has been so negative and frustrating. We understand your disappointment and the stress this situation has caused you, and we sincerely apologize for not meeting your expectations.
To thoroughly investigate what happened with your order and address each of the issues you mentioned (such as communication, delivery times, and the type of transport service), we need to locate your purchase. We have tried to contact you via Trustpilot to request more information, but we have not yet received a reply.
We understand that your trust has been affected. If you ever decide to give us a second chance, we would love to show you that we can do better. Please remember that you have an active discount code in your account to enjoy.
Thank you for your honesty; it helps us to improve.
Best regards,
The Hannun team
This is a scam
This is a scam. I paid over £140 for a desk, and all they sent me was some random metal pipes and screws. Do not buy from Hannun.
4 July 2025
Unprompted review
Reply from HANNUN
We sincerely apologize for the initial experience you had with your order. We understand your frustration and concern when you received incorrect items instead of your desk. This is certainly not the standard we aim for.
Upon reviewing your case, we can confirm that the replacement for your desk was recently sent to you. We'll contact you soon to ensure everything is now correct.
We will contact you directly via email to confirm that your new delivery fully meets your expectations.
The product I've received was better…
The product I've received was better than expected, all the information provided was very useful and the service support was fast and helpful.
I would definitely recommend Hannun
23 June 2025
Unprompted review
Reply from HANNUN
Thank you so much for your wonderful review!
We're thrilled to hear that your product exceeded your expectations and that you found our information and support so useful. It's fantastic to know you'd recommend Hannun!
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