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Handyhelden Reviews 548

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TrustScore 4 out of 5

4.2

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Company details

About Handyhelden

Written by the company

Über uns
Wir sind Handyhelden, und wie Du siehst: Nicht alle Helden tragen Capes. Wir retten Deinen Tag mit den besten Deals rund um Mobilfunktarife, Handys & mehr!

Deine Vorteile mit Handyhelden

✅ Schneller und unkomplizierter Versand
✅ 31 Tage kostenlose Rückgabe
✅ Kundenservice fast täglich bis 21 Uhr erreichbar
✅ Einfach vergleichen – schnell zuschlagen
Alle Handytarife entdecken
Alle Handys mit Vertrag entdecken

Warum Handyhelden?
Du suchst ein neues Handy, Tablet oder Zubehör und dazu einen passenden Tarif? Dann bist Du bei Handyhelden genau richtig! Als Deine Sidekicks machen wir Dich zum Helden/zur Heldin und bieten Dir jederzeit unsere umfangreiche Auswahl an Verträgen und Geräten auf einen Blick – so kannst Du ganz einfach vergleichen und genau das finden, was zu Dir passt.

Handyhelden ist ein neuer Player auf dem deutschen Mobilfunkmarkt und gehört zur niederländischen MobielWerkt B.V., die seit Jahren erfolgreich in Europa tätig ist. Bei uns wirst Du zum Handyhelden, denn es ist unsere Mission, Menschen mit den besten Angeboten rund um Handytarife und Smartphones zu versorgen – Deine Superkraft ist es, das beste Angebot aus unserem Sortiment zu finden.

Alles Wichtige auf einen Klick

Contact info

4.2

Great

TrustScore 4 out of 5

548 reviews

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Rated 1 out of 5 stars

I would give 0 stars if it was…

I would give 0 stars if it was possible- i ordered a sim card and the card did not have any signal for 3-4 days and every time i called them they said it will work in 20 mins and guess what, i did not absolutely did not.

The worst serviceI have ever seen in my life. I would actually give them negative ratings if i could.

12 February 2026
Unprompted review
Handyhelden logo

Reply from Handyhelden

Hello,
thank you for your review. We’re sorry to hear that you experienced issues with your SIM card and that the signal did not work as expected. We understand how frustrating this must have been, especially after being told it would be resolved shortly.

Unfortunately, we cannot identify your order based on this review alone. Please contact us with your order number, Trustpilot-Username and the email address used for the order so we can look into the issue properly and clarify what happened.

Kind regards,
Helena | Handyhelden-Team

Rated 1 out of 5 stars

Identification issues during order

Identification issues during order

21 December 2025
Unprompted review
Handyhelden logo

Reply from Handyhelden

Hello Danish Ilyas!

Thank you for sharing your experience. I can understand how frustrating and inconvenient it must be to encounter identification issues during your order process. It's certainly not the experience you should have when trying to complete a purchase, and I sincerely apologize for the inconvenience this has caused.

Identification verification is an important step to ensure the security of both our customers and our services. However, I fully understand how such delays and complications can feel frustrating, especially when you're eager to complete your order.

Thank you again for your patience and understanding. We appreciate your feedback, as it helps us improve our service for all our customers.

Kind regards,
Timo - handyhelden

Rated 1 out of 5 stars

Order Not Delivered Even After 20 Days!

So I have ordered a smartphone with contract on 8th August, 2025, paid the initial payment, submitted all my ID card. Today it's 28th August, 2025; And I am still not given a date or anything regarding my order. On my account dashboard, it just says "in-progress." Basically I am stuck here, and the customer service is now not even replying. Last they replied is that they are working on my order.

So, if anyone is going to order from this website, please take care of the usual setbacks, such as mine.

UPDATE 29.08.2025
They have self-cancelled my order, saying that there is a technical issue with the contract. Basically they failed to deliver, because of many reasons like out of stock or a bad marketing campaign.
Nevertheless, never ordering again from them. Everyone else, please BEWARE and save your time and efforts.

8 August 2025
Unprompted review
Handyhelden logo

Reply from Handyhelden

Hello Syed Ibrahim Khalil!

Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you encountered with your order and can completely understand how frustrating it must have been to wait so long without clear updates.

It is unacceptable that your order was ultimately canceled and that you did not receive timely communication from our customer service. We sincerely apologize for the inconvenience and disappointment this has caused.

Please know that your feedback is taken seriously. We will review the issues you experienced, including order processing, stock management, and communication, to prevent similar situations in the future. We deeply regret that your experience has led you to lose trust in us and apologize for the negative impression.

Thank you again for bringing this to our attention – your input is invaluable in helping us improve our services.

Kind regards,
Timo - HandyHelden

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