Excellent service, they completed the job very well but I had a little issue with a staff
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our rep was on time, professional, efficient and very personable. He did a wonderful job. I would recommend him again. We were scheduled to have two people to install but, only one showed up. Proces... See more
Company replied
Manuel did a very thorough job of removing the bathroom chalking and replacing it, as well as sealing the showerhead. He was very diligent in his work and in his attention to detail. I would request h... See more
Company replied
After a few reschedules due to earlier delays, the TV mount was installed. One technician was very experienced; the other seemed to make assumptions without properly checking the wall studs first.
Company replied
Company details
About Handy
Written by the company
Handy is the leading platform for connecting individuals looking for household services with top-rated, pre-screened independent service professionals. From home cleaning to handyman services, Handy instantly matches thousands of customers every week with professionals in cities all around the world. With a seamless 60-second booking process, secure payment and always on customer service, Handy is the easiest, most convenient way to book home services.
Handyman Services
Furniture Assembly
TV Mounting
Hanging Items
The Handy Happiness Guarantee
Your happiness is our goal. If you’re not happy, we’ll work to make it right.
Have questions? Visit our Help Center.
Contact info
https://help.handy.com/hc/en-us, New York, United States
- 888-306-2101
- support@handy.com
- handy.com
4.1
Great
21K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Handy
Hi Leslie,
Thank you so much for sharing your positive experience with us! 😁
We're thrilled to hear that you were pleased with the cleaning service and found our team member to be pleasant. Your kind words mean a lot to us and motivate us to continue delivering exceptional service.
We are always happy to hear when homeowners are seeing success and value with Angi. Your 5-star rating did not go unnoticed; thank you for it!
Have a fantastic rest of your day! 😃
Best,
Hector Handy CX Team
The person who accepted the job should…
The person who accepted the job should not have. I do not believe he ever read the notes. It said a ladder was required. He did not bring one. He had to drill into cinder block, I had to provide constant assistance. He never worked with the equipment ( concrete anchors). It took him longer time than what was expected. He showed up 20 minutes late with no notification. And now the installation must be re-done as it was not installed properly.
26 August 2024
Reply from Handy
Hi Blake,
Thank you for taking the time to leave your review.
We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would be happy to address this matter further and investigate the work quality issues you've experienced. Please contact us either by phone at 888-811-2644 or by email at homeowner@angi.com. Your satisfaction is important to us, and we want to make this right.
We're here to help!
Best,
Hector Handy CX Team
Friendly and prompt
The installers were friendly and prompt and did a great job placing our TV on the wall.
27 August 2024
Reply from Handy
Hi Adil,
Your review means a lot to us. Thank you for taking the time to share your thoughts!
We’re delighted to hear that you had a positive experience with our installation team. It’s great to know that our installers were friendly and prompt and did an excellent job placing your TV on the wall. We strive to provide top-notch service, and your feedback reassures us that we are on the right track. Thank you for the 5-star rating you left on your booking; we truly appreciate it!
Wishing you a great rest of your day! 😄
Best,
Hector Handy CX Team
Reply from Handy
Hi Corey,
We're absolutely thrilled to hear about your awesome experience!
We're so happy to hear that you had such a positive experience with our Handyman Services 🤩️ We're delighted that your pro, Fredder J. nailed it with his top-notch skills and speedy work. We're happy that he was experienced, intelligent, quick, fast, and did an awesome job 🔨 We appreciate your words and look forward to matching you with excellent pros ⭐️
Hope your day is as fantastic as your review made ours!
Best,
Ammi, Handy CX Team
Reply from Handy
Hi Kerstin,
We truly appreciate your feedback and the time you took to leave us a review!
We are thrilled to hear that you were pleased with the cleaning service and that our team member was thorough and considerate. We always aim to provide the best possible experience, and it’s wonderful to know that our efforts met your expectations. Your kind words and feedback are greatly appreciated, and they motivate us to continue delivering high-quality service. Be sure to leave a review if you haven't already, either through the app or by calling us at 866-986-5478.
Have a fantastic rest of your day! 😁
Best,
Hector Handy CX Team
The cleaner was 40mins late and didnt…
The cleaner was 40mins late and didnt call to say he was late. He didn't identify himself. He left dishes in the kitchen, didn't dust and didnt take out the trash and left an hr early. The areas that he did clean, he did a good job. I paid for a deep cleaning so Inwas expecting for atleast all of the dishes to be washed. I didn't realize that until he left. He filled the diswasher and turned it on but the clear containers from the fridge were left on the counter. I knew a little more attention was needed in the kitchen that's why 2 of the bedrooms, he didnt have to clean and the floors would need to be cleaned twice due to dog and red clay.
31 August 2024
Reply from Handy
Hi Yolanda,
Thank you so much for taking the time to share your feedback. We genuinely appreciate your comments, as they help us improve our services.
We sincerely apologize for the issues you experienced during your recent cleaning. It’s clear that we did not meet the high standards we strive for, and for that, we are truly sorry. We understand that the delay, lack of communication, and incomplete tasks caused frustration, especially since you had specifically requested a deep cleaning.
We are glad to hear that the areas cleaned were done well, but we understand that this does not compensate for the areas where we missed the mark. We would be happy to address this matter further and investigate the work quality issues you've experienced. Please get in touch with us either by phone at 888-811-2644 or by email at homeowner@angi.com so that we may further assist you.
We will be happy to assist you.
Best,
Hector Handy CX Team
Reply from Handy
Hi Jean,
Your feedback made our day! Thank you for taking the time to review our service.
We strive to provide exceptional service, and it’s wonderful to know that our efforts made a difference for you. Your kind words motivate us to continue delivering the best possible service to all our customers. Your 5-star rating did not go unnoticed, thank you for it!
Enjoy the rest of your day ahead! 😄
Best,
Hector Handy CX Team
Super helpful
They not only installed, but gave us ideas for how to use our TV mount to maximize the benefit of it.
25 August 2024
Reply from Handy
Hi Caitlin
Thank you for your amazing review!
We’re delighted to hear that your professionals went above and beyond during your TV mounting booking. It's our goal to make the experience great and we're confident that you'll continue to receive top-notch services with every booking you create
Enjoy the rest of your day! 😁️
Best,
Klaidy Handy CX Team.
Reply from Handy
Hey Michael!
Thanks for your excellent review! 🤩️
We're super excited to hear that you liked the service of our professional, Robert F.! It is so cool that he showed up on time, was knowledgeable, and personable while setting up your TV. It is great when things go smoothly! The recognition of such efficiency through your 5-star rating on the booking is greatly appreciated ⭐️
Have an awesome day!
Best,
Ammi, Handy CX Team.
TV Wall Mount
Both Tan and Najeebullah did a fantastic job in wall mounting my tv. Thank you so much!
28 August 2024
Reply from Handy
Hi Ahmad,
Your feedback made our day! Thank you for taking the time to review our service.
We're thrilled to hear that you’re happy with the wall mounting job done by Tan and Najeebullah. They take great pride in their work, and it’s wonderful to know that their efforts made a positive impact. We noticed your 5-star rating and are very thankful for your feedback.
Have a fantastic rest of your day! 😁
Best,
Hector Handy CX Team
The technician never came but they changed for service and marked the job complete. It was difficult to request a refund…
The technician never came but they marked the work
27 August 2024
Reply from Handy
Hi Evelyn,
Thank you for sharing your feedback with us.
We apologize for the inconvenience caused by the fact that the professional did not show up for the booking as it was scheduled. Sincerely it is not the kind of service we would have wished for you and we appreciate the time you took to let us know. We promise that your experience will help us to improve. In case you need further support please do not hesitate to contact us by sending an email to support@handy.com including your full name, phone number, and email associated with your handy account.
We will be happy to assist you.
Best,
Klaidy Handy CX Team
Reply from Handy
Hi Si,
Thank you for taking the time to leave us such a lovely review!
We're pleased to know that the professional Paul who completed your TV Mounting did a great job. Thanks to your professional who met your expectations. Furthermore, We appreciate the 5- ✨ ️ rating that you left for him in the booking and we hope to work with you again soon.
Enjoy the remainder of your day! 😄️
Best,
Klaidy Handy CX Team
Handy makes getting help for home…
Handy makes getting help for home projects so easy and the workers have been great!
26 August 2024
Reply from Handy
Hey Chris!
You made our day with your awesome review 🤩️
We're so thrilled to hear how well your home projects are going. And we're not surprised that Munkhorgil G. rocked your Light Fixtures project - they are amazing! We saw that you left them a shiny 5-star rating on the booking and appreciate you for taking the time to do so. ⭐️
Hope your day goes great!
Best,
Ammi, Handy CX Team.
DO NOT USE THEIR CLEANING SERVICES
DO NOT USE THEIR CLEANING SERVICES! Even when the person doesn’t show up you are charged! And when you try to cancel their service you are charged!
Chat team were not helpful!
STAY AWAY!!!
26 August 2024
Unprompted review
Reply from Handy
Hi Chyrise,
Thank you for sharing your feedback with us.
We're so sorry that your experience hasn't been as expected and to hear that your professional didn't arrive at your booking. It is very uncommon for a pro not to arrive at a scheduled booking and it’s behavior that we take very seriously. We would like to take a closer look at this matter and properly assist you. We kindly request you send us an email to support@handy.com including your name, phone number, and email address associated with your handy account. We would love to make things right for you and we'll be happy to assist you.
Best,
Ammi, Handy CX Team.
Handy is terrible. Handymen were great.
The professionals I worked with through Handy were great. However, Handy as a service is terrible. They take a significant amount of the customer's fee. The app is full of technical difficulties. The customer service team is basically useless, and the Help center is full of outdated/ incorrect information (e.g., saying that a Pro's rating cannot be changed after it's been submitted, however, the rating was changed by customer service).
Handy randomly rescheduled my booking twice without providing any type of notification. One time, they even rescheduled the booking to a date that was more than a month away.
After putting my cc info in, I wanted to leave a tip for my pro. However, there's no option to leave a review or a tip for my pro. After contacting customer support, they said I had no payment info even after I sent them screenshots of my cc info being successfully uploaded to the Handy servers.
24 August 2024
Reply from Handy
Hi Cahlen,
We're sorry to hear that your experience wasn't the expected. We would be happy to assist you with getting back into the app and any other concerns you may have.
Please note that bookings are scheduled twice when more than one pro is needed to successfully complete the job. However, we want to assist you accordingly and take a closer look at what happened. We kindly request you send us an email to support@handy.com including your name, number, and email address for a faster response.
We'll be happy to assist you.
Best,
Ammi, Handy CX Team
Installer arrived on time and was fast…
Installer arrived on time and was fast and pleasant. Very helpful and knowledgeable about TV installation.
19 August 2024
Reply from Handy
Hi Gary!
Thank you for taking the time to leave your amazing review 😄️
We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the pro, Rafael V. completed the job on time and was fast and pleasant providing you a great experience. We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️
Have a wonderful Sunday 🌴
Best,
Ammi, Handy CX Team
I hired someone through you to come…
I hired someone through you to come today. He did an excellent job and I would like to have him again. I went and made him my favorite cleaner. When I try and schedule another appointment, I don't see his name anywhere. The person you keep trying to stick me with is the guy who canceled 2 hours before my appointment the last time. Why can't I just reschedule the guy I had today?
24 August 2024
Reply from Handy
Hi Sharon,
Thank you very much for sharing your feedback.
We're happy to know that the pro, David H. did an excellent job!
Regarding your inquiry, when a professional has been set as your Favorite, we'll give them top priority access to all your bookings and do our best to match you with them again. While we'll do our best to match you up again, it's at the discretion of the professional to claim your booking, since they are independent service providers. We would like to assist you accordingly and kindly request you send us an email to support@handy.com including your name, number, and email address for a faster response.
We'll be happy to assist you.
Best,
Ammi, Handy CX Team
Never again!
My handy "pro" arrived late, spoke very little English, broke off part of my dry wall, didn't clean after the mess he created and didn't finish either job. Left after under an hour even though I booked 2h. I had to book another service provider while paying for rushed service and clean up. What is worse is their customer service. I paid almost $300 and they offered me $35 credits to future orders, lol. And I had already spent few thousand on other projects so not a new customer. I don't blame the person on the other side. Their customer service is clearly some poor person working under tough conditions under horrible company management. I can live with the bad service, but the refund policy and customer service is making me never book again with these folks.
23 August 2024
Unprompted review
Reply from Handy
Hi Tee,
Thank you so much for your feedback.
We're sorry to hear that your booking didn't go as planned. Sincerely it is not the kind of service we would have wished for you and we promise that your experience will help us to improve. We would like to take a closer look at the matter and properly assist you, please contact us by sending an email to support@handy.com including your full name, phone number, and email associated with your handy account.
We're here to help!
Best,
Klaidy Handy CX Team
John was fantastic
John was fantastic. Very friendly and respectful. You can tell he’s a hard worker who takes the job seriously and wants to do his best for the client.
22 August 2024
Reply from Handy
Hi Jenna 🙌
Thank you so much for taking the time out of your day to leave us this excellent review!
We’re delighted that John went above and beyond during your service, he is worthy of being called a professional. Remember when you rate your pro highly they will automatically be added to your pro team, making it more likely that you will match with this pro on future bookings. Thanks for recommending the professional so that other people may require her services. We hope to work with you again soon
Enjoy the rest of your day 😁️
Best,
Estefany Handy CX Team.
Pawel was great
Pawel was great! He was nice, friendly, and answered my questions. I even bragged to my friends about him.
22 August 2024
Reply from Handy
Hi Mary,
We're absolutely delighted to see your fantastic review - thank you so much for taking the time to share your thoughts!
It's awesome to know everything went well and your expectations were fulfilled with your appliance installation 🤩️We couldn't be happier to know that you are happy with Pawel's work. We are sure that he is a nop-notch pro 👷️ We noticed that you left an amazing 5-star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️
Hope you are having a wonderful day!
Best,
Ammi, Handy CX Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.