Regular customer, really like the harvest rolling tobacco, ordered standard and vanilla flavour! Really nice, smooth and light taste. Not harsh or strong on my throat. Will purchase again as usual. Gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TBH had real reservations ordering from here. Glad to say it's 1000% legit. Impressively quick shipping too. Was mentally prepared to wait a couple weeks, came in a couple days. Can't recommend enough... See more
Company replied
i've tried a lot of company's in the past, and hand rolling tobacco far exceeds all of them. communication 10/10 - they are responsive, helpful, and kept me informed every step of the way. fast d... See more
Company replied
Ordered from Canada . i received it finally. but canada government will ask to pay taxes . for me 2 carton of ESSE smoke Canada cost me 178 Canadian Dollars . Its pretty expensive after .... See more
Company replied
Company details
Written by the company
International Fulfilment Platform – Independent Stores, Worldwide HRT Global is an international online platform connecting adult consumers with independent regional fulfilment partners located in various countries worldwide. We do not operate a central warehouse and products are not stocked in the United Kingdom. Each fulfilment partner independently sources, stores, and dispatches products from its own local inventory in accordance with the regulations applicable in its jurisdiction. Our role is to facilitate the connection between customers and independent fulfilment partners. Worldwide shipping is fulfilled directly by the respective partner handling the order. Customers should be aware that international shipments may be subject to customs inspections, import duties, taxes, delays, returns, seizures, refusals, or other actions by local authorities in the destination country. Customers are responsible for understanding and complying with the import regulations applicable in their own jurisdiction before placing an order. Product availability, delivery options, and fulfilment locations may vary depending on the selected regional store and destination country. All sales are restricted to adults aged 18 years or over and are subject to age verification procedures where applicable. For additional information regarding international fulfilment, shipping policies, customer responsibilities, and regional fulfilment arrangements, please refer to our website policies and notices. Regional Stores: 🇮🇩 Indonesia Store 🇯🇵 Japan Store 🇲🇾 Malaysia Store 🇪🇺 Global Store HRT Global – Connecting Customers with Independent International Fulfilment Partners Worldwide.
Contact info
United Kingdom
- info@handrollingtobacco.co.uk
- handrollingtobacco.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HRTID1411782299
HRTID1411782299
I have been using this company for over a year and I have never had a complaint. It has saved me a fortune and is always the original product. Keep doing what you have always done.
7 May 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Mandy,
Your order #HRTID1411782299 was shipped on 04 Jun and successfully delivered on 10 Jun
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Very good selection
I have discovered so many new brands that are not available in the UK. The flavored ones in particular are great! Thank you for the excellent service.
3 September 2025
Unprompted review
Reply from Hand Rolling Tobacco
Hello ashley,
Your order #HRTJP3030696620 was shipped on 13 May and successfully delivered on 18 May.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Spot on as always
3 April 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Christopher,
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
good quality cigratte and quick delivery
I bought the imperial cigaraonne slim. The quality is good and shipping is fairly quick from Japan to UK within a week time
19 May 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Xiaomei,
Your order #HRTJP1450559869 was shipped on 16 May and successfully delivered on 19 May.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
No delivery and no reply to emails
I placed my first order 8th May, and waited over two months. I emailed HRT twice in that time, and both of my emails were ignored.
Eventually last week i got an email from customs saying the package had been seized (I only ordered one box).
Maybe I got unlucky with my first order, I could accept that. But what I don't accept is people taking my money and then completely ignoring me.
Admittedly I did not take their insurance, however considering they have completely ignored me since taking my money, I don't see how that would have made any difference.
As far as I'm concerned the delivery rate is 0%, and the customer service does not exist after they have your money.
26 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Dave,
Thank you for your message.
After reviewing your order, we can confirm that our system shows one order under your account. Your order was shipped internationally on 15 May and arrived in the United Kingdom on 18 May. Since then, there have been no further tracking updates.
Based on the tracking history, it appears likely that the parcel has either been held or seized by UK Customs. Unfortunately, situations like this can occasionally occur with international tobacco shipments.
Our overall delivery success rate is between 90% and 95%, but there is always a 5–10% possibility that a shipment may be held by customs or encounter other issues beyond our control.
To help protect customers against these situations, we offer Shipping Protection during checkout. Customers who choose this option are entitled to one free replacement shipment if their parcel is held or seized by the destination country’s customs authorities.
According to our records, Shipping Protection was not selected for this order.
However, we also try to assist customers who choose not to purchase Shipping Protection. As explained on our website, if a shipment is held or seized by customs, we offer a goodwill reshipment option, where the customer pays 60% of the original order value, and we cover the remaining 40% before sending a replacement shipment. If you wish, you are welcome to take advantage of this option.
Regarding your comment about communication, we can see that your last email was sent to us on 14 June, and unfortunately it did not receive a reply. We sincerely apologise for this. During particularly busy periods, an email may occasionally be overlooked. This is never intentional, and we always aim to respond to every customer, whether the news is positive or negative.
Customer feedback is important to us, which is why we have responded both here and by email.
If you would like to proceed with the 60% reshipment option, please let us know, and we will be happy to assist you.
Kind regards,
HRT Global
Always really fast
Always really fast, legit tobacco and excellent customer services!
24 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Anonymous,
Your order #HRTID570307809 was shipped on 17 Jul and successfully delivered on 24 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
100% genuine
TBH had real reservations ordering from here. Glad to say it's 1000% legit. Impressively quick shipping too. Was mentally prepared to wait a couple weeks, came in a couple days. Can't recommend enough.
6 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello nasir,
Your order #HRTJP2661505687 was shipped on 02 Jul and successfully delivered on 06 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Proceed with caution
Yes, the package was delivered, it cost me £113 plus the additional £172 in import tax, not really worth it when I can get a packet of fags for 6 quid from the local Turkish shop. Oh by the way, can I have my free packet of fags for this review, and the other 5 delivered please? Just send me 100 fags and we'll call it quits yeah?
25 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Andy,
Your order #HRTJP2460328135 was shipped on 16 Jul and successfully delivered on 25 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Absolutely amazing
Absolutely amazing, quick delivery, products are great and pricing is perfect
Order #HRTJP4006194712
1 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Freya,
Your order #HRTJP4006194712 was shipped on 02 Jul and successfully delivered on 06 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Cool sensation
This has very unique and cool taste to it. Very reasonably priced and delivered safely and in due care. Will definitely order again as the service provided is top notch.
12 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Rayner,
Your order ##HRTID4161137856 was shipped on 04 Jul and successfully delivered on 13 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
order number #HRTID1794920200 delivered…
order number #HRTID1794920200 delivered on time @ a good price;
-> do use HRT: reliable, competitive & nice people to do business with, thanks, Philip, London.
21 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Phil,
Your order #HRTID1794920200 was shipped on 25 Jun and successfully delivered on 30 Jun.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Collect perfectly on the scheduled date.
21 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Alice,
Your order #HRTJP1060453841 was shipped on 18 Jul and successfully delivered on 21 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Quick shipping and legitimate product
21 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Jake,
Your order #HRTID3627084990 was shipped on 15 Jul and successfully delivered on 21 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Reply from Hand Rolling Tobacco
Hello Amanda,
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
price is super cheap
price is super cheap. shipping cost next to none and my order arrived an entire week before predicted. all my packs were completely perfect and undamaged.
19 May 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Charlie,
Your order #HRTJP836732033 was shipped on 16 May and successfully delivered on 19 May.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
I am so nice happy with my products
I am so nice happy with my products. It is a very good service and very good product.
I will order more if I want it. So good product.
HRT2442698841
20 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Jo o,
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Legit and great service. A******
Great communication and customer service. I was a little hesitant at first of placing an order but after talking to them I felt reassured. Placed an order and received my items today in exactly 11 days! Amazing. Will definitely be back again soon.
20 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello Kyz,
Your order #HRTJP80308078 was shipped on 14 Jul and successfully delivered on 20 Jul.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Always good quality tobacco &…
Always good quality tobacco & communications
18 July 2026
Unprompted review
Reply from Hand Rolling Tobacco
Hello ANITA,
Your order #HRTID1588685413 was shipped on 04 Jun and successfully delivered on 10 Jun.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Reply from Hand Rolling Tobacco
Hello V K,
Your order #HRTJP136430690 was shipped on 14 Jan and successfully delivered on 17 Jan.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
Reply from Hand Rolling Tobacco
Hello Joshua,
Your order #HRTJP3761510009 was shipped on 23 Jun and successfully delivered on 26 Jun.
We’re glad to hear that everything arrived safely.
All of our products are sourced from official retailers and shipped directly to our customers to ensure authenticity.
We currently ship from multiple locations, each offering different product selections;
HRT Global--> handrollingtobacco.co.uk
HRT Indonesia--> id.handrollingtobacco.co.uk
HRT Japan--> jp.handrollingtobacco.co.uk
HRT MY--> my.handrollingtobacco.co.uk
Thank you for your trust and support.
Kind regards,
HRT Global Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.