Handicare Stairlifts UKReviews 

1,911
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional demeanor throughout the entire process, from initial contact to installation. The service provided is frequently described as excellent, with many highlighting the efficiency, speed, and ease of the installation process. Reviewers are particularly impressed with the product itself, noting its quality, ease of use, and the significant positive impact it has had on their mobility and daily lives. However, some customers also noted issues with communication and aftercare, experiencing difficulties getting responses via phone or email, and encountering conflicting information from different representatives. There were also instances where the product experienced recurring faults, leading to frustration with service delays and the need for multiple repairs. A few other people also felt that the aftercare service was driven by profit rather than customer needs, with some even reporting unprofessional behavior from a representative during a quote visit.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, respectful, and... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with their... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with many praising the ease and efficiency of initial... See more

User experience

Consumers find the user experience to be positive, with many reporting that the entire process, from the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Having to store the parts for 4 days was inconvenient. If no garage, keeping indoors could be a hassle. Instalation was very good. The engineer, Julian, was polite, friendly & helpful. He left everyw... See more

Rated 5 out of 5 stars

Made the call lovely lady on the phoned arranged for a lovely guy to come explain things to me and my mother. It took only a few days to sort the order for a fitting the following week, Had issues wi... See more

Rated 5 out of 5 stars

This company has been 100% from the first telephone call down to the engineer fitting. There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a po... See more

Company replied

Rated 5 out of 5 stars

From first contact with Handicare stairlifts it was clear they do care. Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has f... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,911)

235 reviews in the last 12 months

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Rated 5 out of 5 stars

From start to finish the company have…

From start to finish the company have been easy to deal with, providing easily understood information and updates regularly. There was never any pressure to purchase
Installation was quick, once we made the decision to proceed with the stairlift, and from the dekivery man to the fitter everyone has been professional, courteous and efficient.
We would definitely recommend this company if you are in need of a stairlift

8 May 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to share such a wonderful review — it genuinely means a great deal to our whole team.

We understand that choosing a stairlift is an important decision, and we always aim to make the process as straightforward and pressure-free as possible. It's lovely to hear that our approach to communication and customer care came through at every stage.

We'll be sure to pass your kind words on to our delivery and installation team, they take real pride in their work, and feedback like yours is a wonderful acknowledgement of their efforts.

Thank you again for recommending us, please don't hesitate to get in touch should you ever need anything.

Rated 5 out of 5 stars

We were very impressed by the service…

We were very impressed by the service from the initial enquiry through to survey, delivery and installation - all of which were done very quickly and efficiently. We would have no hesitation whatsoever in recommending Handicare Stairlifts.

7 May 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave us such a wonderful review, it truly means a great deal to the whole team here at Handicare Stairlifts.

We're absolutely delighted to hear that you were impressed with every stage of the process, from your initial enquiry right through to the survey, delivery, and installation. We always strive to make the experience as smooth and efficient as possible for our customers, so it's incredibly rewarding to know we achieved that for you.

Your kind words will be passed on to everyone involved, feedback like this is a real source of pride for us.

As a valued customer, we'd also love to let you know that we have a Recommend a Friend scheme. If you know anyone who could benefit from one of our stairlifts, please don't hesitate to give us a call on 0808 189 2204 and a member of our team will be happy to explain how the process works.

Rated 5 out of 5 stars

Excellent, efficient and caring engineer.

Excellent polite and caring engineer who worked efficiently and gave clear instructions. The delivery was straightforward.

7 May 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for your positive feedback. I am delighted that you found our engineer caring and efficient. we work really hard to ensure that our customers are happy with every part of the stairlift journey. If we can be of any assistance to you in the future we are always happy to help.

Rated 1 out of 5 stars

Possibly the worst aftercare I have…

Possibly the worst aftercare I have ever experience , completely driven by profit and no consideration for the customers needs , I would not recommend this company to anyone
I found a company who would provide a complete new system for less than they quoted for a repair and they charge extortionate costs for a warranty that is not worth the paper it is written on ...... BEWARE !!!!!!!!!!!!!1

1 May 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your feedback, which is important to us. If you would like to email ukcustomercare@handicare.com and provide your name post code, I can investigate the service you received.

Rated 5 out of 5 stars

This company has been 100% from the…

This company has been 100% from the first telephone call down to the engineer fitting.
There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a polite and professional guy,respected my property. Went through the lift with me and explained everything. Lift fitted,explained and rubbish taken away in less than three hours.
Would recommend 100%

28 April 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave such a wonderful review! It's genuinely great to hear that your experience with us was a positive one from start to finish.

We apologise for any confusion regarding the delivery the day before, whilst we're pleased it was resolved quickly, we always strive to get things right first time, and your feedback is noted.

We'll be sure to pass your kind words on to the engineer. He'll be delighted to know his professionalism and care made such a great impression. We take real pride in making sure our customers feel fully confident using their new lift, so it's lovely to hear that everything was explained clearly and the installation went smoothly.

Thank you again for recommending us, and taking the time to share your experience, we have recommend a friend scheme which you can find more about if you contact our team on 0808 1892204.

Rated 5 out of 5 stars

Service at its best.…

Every staff member that I had contact with was brilliant.The whole process was so well organised,I was kept informed at every step,there was no hassle and no mess.Well done!.

24 April 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave such a wonderful review, it really means a lot to the whole team!

We're absolutely delighted to hear that every member of staff you dealt with made such a positive impression, and that the process felt smooth and stress-free from start to finish. Keeping our customers informed and making sure everything runs like clockwork is something we take great pride in, so it's brilliant to know that came through in your experience.

Feedback like yours is what motivates us to keep doing what we do.

Rated 5 out of 5 stars

A Highly Recommended Organisation

From first phone call to finish of installation evrything went smoothly. Survey took very little time and we were given all the information we needed. Order placed and delivery agreed, and it all happened as agreed!
All the staff we had dealings with were helpful and knew what they were talking about. Fitting was done with minimal disturbance.

23 April 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you so much for taking the time to leave such a wonderful review! We're absolutely delighted to hear that your experience with us was smooth and straightforward from start to finish.

It's great to know that our team kept everything on track, from the initial survey through to installation, and that you felt well-informed throughout the process. We always aim to make things as hassle-free as possible.

We'll be sure to pass your kind words on to the team. Feedback like yours means a great deal to everyone involved. We hope you enjoy your new installation, and please don't hesitate to get in touch if there's anything else we can help with!

Rated 5 out of 5 stars

Efficient service throughout and…

Efficient service throughout and excellent install

23 April 2026
Unprompted review
Handicare Stairlifts UK logo

Reply from Handicare Stairlifts UK

Thank you for your positive feedback and for taking the time to share this with us. We are delighted that you are happy with your new stairlift. If we can be of any further assistance please don't hesitate to get in touch.

Rated 5 out of 5 stars

Great service

The sales man was friendly and knowledgeable about the stair lift , the stair lift was delivered within a week and the communication before was excellent. The fitter came the day after he was friendly and fitted it without any mess. He gave a demonstration and made sure my mum could operate it. Very pleased .

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, everyone I spoke to was so helpful, kind and understanding and the engineer who installed the stair lift was fantastic. Can't praise the company enough, the whole process ran like clockwork, thank you

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Stair Lift Installation

Contacted Handicare about a stair lift for my aging mother. Home survey date arranged in good time to suit us. Home survey and quote done by a professional but friendly, knowledgeable experienced individual. Impressed by their ability to be flexible on changing installation date to suit us. Very good customer services who handled everything well. Equipment delivered bang on time and installation started within a hour or so of delivery of equipment and completed within stated timeframe. and use explained in full. Seamless operation offering me and my family 100% confidence. 100% recommended form our experience.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient stairlift. Very good installation engineer!

The stairlift I had installed is very easy to use. The controls are simple and need minimum effort which is a bonus for me because I have painful, arthritic hands.
The engineer that came to do the installation was polite and friendly and wasted no time in fitting the stairlift. On completion he made sure I understood how to work all the controls safely. Another plus was that after the installation work was done everything was left clean and tidy and no work needed to be done by me. Good work Handicare!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

stairlift fault

I depend so much on my stairlift and did not want to call the telephone on the lift as it said for emergencies only. I know there are people a lot worse than myself so I requested a visit via their website. I am so delighted that i did the gentleman who arrived a few hours later was very courteous, helpful and patient. I would definitely recommend.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Spec savers Upton

How refreshing it was to arrive at Specsavers Upton to be greeted with a smile. My experience from start to finish was quick, slick and professional. Everything was explained and I wasn’t kept waiting.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

A promising transformation of a bathroom to a modern wet room

We had our old bathroom changed to a wet room, designed to address the question of safety and easy access. The company Handicare, were very open and objective in sharing their assessment with us, allowing us to make a reasonable and practical choice. The team involved in giving advice and implementing the changes enabled us to draw on their professional experience in order to make sound choices, the results of which has enhanced our bathing experience!.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience throughout from visit to installation

I had a very good experience with Handicare Stairlifts. I needed one urgently as my husband needed to be discharged from hospital. I had a visit on Friday and was told the cost & I went ahead with ordering the stairlift the following Monday. It was installed & working on the Saturday. Excellent work in a short space of time!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Making a one time purchase

The company's attention to detail both before, during and after the work was impressive. The cost was not too great but we got what we paid for. This was a one time purchase, so we feel we made the right decision with using Handicare.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Handicare take such care

Handicare take such care to ensure your stairlift is suitable for you and the staff are so professional. Each step of the way we were informed of who would be calling for security, even the young delivery gent who unpacked all the lift parts and took all cardboard waste away. Julian was our engineer & he was fantastic, ensuring we knew how the lift worked & who to call if we have a problem. He even remembered fitting my cousins stairlift when she called round on installation day. We had several quotes before hand but chose Handicare/Age uk as they were by far the best, in information, knowledge of goods & price.

31 March 2026
Unprompted review

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