From first contact with Handicare stairlifts it was clear they do care. Their warm welcome, all relevant information, staff and efficiency are very good. The chair lift is now installed and Dad has f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made the call lovely lady on the phoned arranged for a lovely guy to come explain things to me and my mother. It took only a few days to sort the order for a fitting the following week, Had issues wi... See more
Had a stairlift installed for my mother after an accident. Had several firms come and quote etc. Handicare were the only ones to check her size weight etc. All contact was excellent and the driver del... See more
This company has been 100% from the first telephone call down to the engineer fitting. There was a bit of confusion the day before with delivery but was rectified straightaway. The engineer was a po... See more
Company replied
Company details
Written by the company
Safe, reliable equipment for people with reduced mobility, and their carers, to help make their everyday life easier #accessibility #stairlifts #bathing
Contact info
First Avenue 82, DY6 7FJ, Kingswinford, United Kingdom
- 08006200940
- UKcustomercare@handicare.com
- handicare.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically replies within 2 weeks
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The Installation was done to a high…
The Installation was done to a high standard and the installation engineer was polite and tidy in his work. We were demonstrated how it works and the safety features.
22 May 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
From the moment we made the enquiry we…
From the moment we made the enquiry we have had a great experience . The gentleman that came to measure up and show the different chairs available was very friendly and helpful and when we had a problem they sent a great engineer out that sorted the problem and was very friendly and helpful. Would definitely recommend this company.
7 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Excellent and Knowledgeable Company
This is an excellent company to deal with
The Technician turned up on time
Worked efficiently and quickly was polite clearly knew his job and left no mess
Would recommend this company
24 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Very helpful staff and engineers
Found the company to be very helpful and took time to explain everything especially when the survey took place and talked through the operation of the stairlift with elderly parents.
7 May 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Good quality-good design.
Price seemed competitive and the quality is good.
The beam which supports the stairlift is well designed and better than some others I have seen, which makes cleaning around it easy. wiring was very tidy and was installed to my wishes. very happy
6 November 2024
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Handicare Stairlift - Great product - Great Service
From initial query to installation every member of staff was polite, efficient and knowledgeable. Stairlift was fitted promptly very pleased indeed. Slight fault later in year was quickly sorted. Overall a great company to deal with
22 May 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Knowledgeable advice as Nd not oversold
Knowledgeable advice and not oversold
3 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
I found it very easy to make an appointment with Handicare stairlifts uk
I found it very easy to make an appointment to have my stairlift serviced . The price I paid was reasonable. The engineer was very efficient and explained that he had needed to put in a new battery. Handicare installed the lift 4 years ago and I would highly recommend this firm to anyone thinking of having a stairlift fitted.
15 January 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Great customer service and work to high standard
Great customer service, workmen go above and beyond. They are very polite and friendly and work is of a high standard
6 October 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Fantastic from the moment I contacted…
Fantastic from the moment I contacted them. Always kept us informed with any information we needed.
Helpful, polite and very caring and considerate with my oldely mom.
I would highly recommend this company.
It is the best investment we have made
6 October 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Handicare Stairlift initially supplied…
Handicare Stairlift initially supplied excellent stairlift and on the few occasions where a fault developed they visited quite speedily and repaired the fault
I would recommend them without hesitation
15 August 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Helpful polite reliable team.
20 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
I was very apprehensive about someone…
I was very apprehensive about someone coming over - not knowing the cost and how it all works - but I was put at ease from the start.
Great service and explanations given from start to end.
31 May 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
I am so disappointed with this company
I am so disappointed with this company, we purchased our stairlift a few years ago and everything was fine, I would say exceptional. However, we signed up for their silver service agreement at a cost of £650.00 and have been trying to get them to come and service the stairlift since August without success, in fact the receptionist was rude and extremely unhelpful. Previously I recommended this company to others without concern but wouldn't do so again.
3 October 2025
Unprompted review
From the first contact by phone to the…
From the first contact by phone to the installation of the stair lift, each member of staff was empathetic to our needs, efficient and very knowledgeable.
15 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
Contacted 4 times to come and service…
Contacted 4 times to come and service the stairlift with no response. Cost over £600 for three year service plan and they will not reply to e mails or answer phone. We will see if we can implement a section 75 agreement. This company responded to my review after 6 weeks and requested additional information within three days.! After I implemented a section 75 agreement to get money back they then contacted me to arrange a service when they decided to.
23 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Hi Mervyn,
We’re really sorry to hear about your experience. We’ve tried to get your details so we could reach out directly, but haven’t received anything back. Could you please email us at ukcustomercare@handicare.com
so our team can look into this and get it resolved as soon as possible?
Thank you,
The Handicare team.
Promptness of confirming early… JOB DONE !
Promptness of confirming early appointment on request for such - and then prompt visit of the engineer to remedy the stairlift fault - together with the latters' professional / friendly approach - and, of course his efficient repair.
12 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
First class company
Very prompt response to my enquiry. Visited by an agent the next day. Stairlift fitted within 10 days. Excellent communication and customer service
17 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you so much for taking the time to leave an excellent rating. Handicare aims to deliver the best of customer service and products quality. We really appreciate you being a customer and helping to share the word about us.
The Handicare Team.
Happy customer. Would recommend
I ordered this chairlift for my mother. It was easy to have the survey done, place the order and then have it installed in a very short period of time. All the people I dealt with were friendly and helpful.
Also, the chairlift is compact as we didn’t have much space.
I cannot comment on the price as I did not have time to get another quote.
The fact that they are recommended by Age UK gave me extra comfort
17 September 2025
Unprompted review
Reply from Handicare Stairlifts UK
Thank you for your wonderful feedback! We’re delighted to hear you had a positive experience. At Handicare, we’re committed to providing top-quality service and products, and your support means a lot to us. We truly appreciate you being part of our community.
The Handicare Team
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